From start to finish everything was done with ease and professionalism. I work in a very large retirement village, the lady who purchased this hasn't stopped telling her friends, so please can l give... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Steve G was very helpful, showed me a chair and demonstrated it, before letting me try it, which was very good, and gave me a couple of options as well. Very impressed with his professionalism.
Re. RICHARD LEAMAN I HAVE TO WRITE THIS FOLLOWING A VISIT FROM RICHARD THIS MORNING We were going to consider buying a replacement electric adjustable bed as ours had a problem . Without asking... Voir plus
L'entreprise a répondu
I bought my beautiful all singing and dancing bed after having two new knees. It was devine until the mattress with an internal massage mode started to make a dreadful noise. 3 years warranty it says... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Coordonnées de contact
Mercury House, WR9 0QH, Droitwich, Royaume-Uni
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent
From my first enquiry to having my adjustable bed installed the staff and the service was excellent. Would also highly recommend the bed which is excellent quality and has already improved my sleep
1 septembre 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that your experience with Willowbrook was excellent from your very first enquiry right through to the installation of your adjustable bed. Providing exceptional service at every stage is something we take great pride in.
It’s especially rewarding to hear that you’re already noticing an improvement in your sleep. Knowing that your new bed is making such a positive difference so quickly is exactly why we do what we do.
Thank you also for your kind comments about the quality of the bed. We’re thrilled that you’re so pleased with your purchase and would highly recommend it to others.
Thank you for choosing Willowbrook — we truly appreciate your support and hope you continue to enjoy many years of comfort and restful sleep. 😊
Great experience
Courteous, competent, patient team of Martin and Jibreel.
What could have been a daunting experience for me at nearly 90 years of age turned out to be a smiley pleasure---and the chair is great too.
2 septembre 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Martin and Jibreel made the delivery and installation such a positive experience for you. Their courteous, competent, and patient approach is exactly what we strive for, and it’s lovely to know they helped turn what could have been a daunting experience into such a pleasant one.
We’re especially pleased that they made you feel comfortable and at ease throughout the process, and of course, that you’re so happy with your new chair too!
Thank you for choosing Willowbrook and for taking the time to share your experience. Your kind words mean a great deal to us, and we hope your chair brings you many years of comfort and enjoyment. 😊
Great Service all round
Great service Martin and Neil very pleasant and got on with the job which was all done with great care.
28 août 2026
Avis spontané
Réponse de Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that Martin and Neil provided such great service. It’s wonderful to know they were pleasant, professional, and carried out the job with such care and attention.
We take great pride in ensuring our customers receive a smooth and stress-free experience, so we’re pleased everything was completed to your satisfaction.
Thank you for choosing Willowbrook — we truly appreciate your kind words and support. 😊
Neil and martin are excellent
Neil and martin are excellent. Made the transformation easy. Service was execellent .these two guys are a credit to the company. Delivery was first class.
29 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Neil and Martin made the whole experience so easy and straightforward for you. Providing a smooth, stress-free service is exactly what we aim for, and it’s fantastic to know that their professionalism and care made such a positive impression.
We’re especially pleased that you found the delivery and installation to be first class. Neil and Martin are a real credit to the Willowbrook team, and we’ll be sure to pass your kind comments on to them.
Thank you for choosing Willowbrook — we truly appreciate your support and your lovely recommendation.
Recliner Chair
We ordered a chair for my husband, couple of weeks it was ready. Delivered by Martin and Neil, who put the chair where it was required went through the instructions, very friendly and helpful. Would recommend to anyone.
29 août 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that your husband’s chair was ready so quickly and that Martin and Neil provided such a friendly and helpful delivery service. Taking the time to position the chair correctly and explain all the features and instructions is an important part of ensuring our customers feel comfortable and confident from day one.
It’s fantastic to know that everything went smoothly and that you would recommend Willowbrook to others.
Thank you for choosing Willowbrook. We truly appreciate your kind words and hope your husband enjoys many years of comfort and support from his new chair.
It only took 3 weeks to get the best…
It only took 3 weeks to get the best nights sleep I’ve had in years. Finally spent a luxurious 8 hours in bed.
The demonstration was great, 3 weeks ago.
Now I have the bed in my home and it’s amazing, feels like a cloud.
The engineers who put the bed together were extremely helpful and polite, explained all the buttons. And they took my old bed away.
28 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that, after just three weeks, you’re already enjoying the best night’s sleep you’ve had in years! Knowing that you were able to enjoy a luxurious eight hours in bed is exactly why we do what we do.
It’s fantastic to hear that the demonstration helped you find the right bed, and even better that now it’s in your home, it’s living up to expectations and feels “like a cloud”.
We’re also pleased that our engineers provided such a helpful and polite installation service, taking the time to explain all the controls and remove your old bed for you.
Thank you for choosing Willowbrook. We truly appreciate your kind words and hope your new bed continues to bring you many years of comfort and restful sleep.
Very disappointing experience after spending £3,975 on a Willowbrook riser-recliner We purchased a Hanbury Deluxe Dual…
We purchased a Hanbury Deluxe Dual Motor Waterfall Back riser-recliner for my husband, who has significant mobility difficulties. This was a substantial purchase at £3,975, and the ease of operating the chair was particularly important to us.
During the home sales appointment, we understood very clearly that the chair and massage functions would be operated using one handset and that the handset would include the reset function that was shown and explained to us.
When the chair was delivered on 21 August, it arrived with two separate handsets — one for the chair and another for the massage — and the chair handset did not have the dedicated reset button we had expected. We raised this with the delivery person immediately and contacted Willowbrook within approximately an hour of delivery.
What followed was extremely frustrating. We made several telephone calls, were repeatedly promised callbacks that did not happen, and an email sent on the day of delivery was not separately answered. Every attempt to progress the matter had to be initiated by us.
We eventually submitted a formal written complaint.
Willowbrook has now confirmed in writing that “the handset supplied does not have a dedicated reset button as shown in the documentation”. They have instead told us, for the first time, that the chair can supposedly be reset by operating the footrest-down and backrest-up functions simultaneously.
This instruction was never given to us during the sales appointment, during delivery or during our earlier telephone conversations, and it does not appear in the user manual supplied with the chair.
What is particularly disappointing is that Willowbrook’s response concentrates on saying that the chair model and motor on the signed order are correct, while in our view it does not adequately address the central issue: what we were told about the control system before we agreed to purchase the chair.
Their own catalogue also shows the Hanbury alongside a simple single handset, and the documentation supplied with our chair does not properly correspond with the controls actually provided.
The chair has been moved aside, covered and protected and has remained unused while we try to resolve this.
We did not expect this level of stress after purchasing an expensive specialist mobility chair. We simply expected to receive the control arrangement that we understood we were purchasing and, when we raised the discrepancy immediately, to have the matter handled promptly and constructively.
At the time of writing, the complaint remains unresolved.
Based on our experience so far, we are extremely disappointed with both the product information provided to us and the subsequent customer service.
21 août 2026
Avis spontané
Réponse de Willowbrook
Good Morning,
Thank you for your review and we are sorry to hear of the issue experienced with the handset.
As a company we are continually looking to improve our products, this is motivated by customer feedback and market research. Our recent change in handset was designed to make it easier for the user to adjust seating positions and have a more simplified interface. We understand that this is a variation from what was demonstrated, however, the functions remain the same but the design altered. We do hope that the chair itself is supplying the comfort and help required when entering and leaving the chair.
We would like to thank you for your valued feedback and we will be sure to make a note of this for any future design changes.
Kind Regards
Customer Services
Service was outstanding from the time…
Service was outstanding from the time of of just sending for brochure to the demonstration, ordering and delivery even the installation , Brilliant very pleased.
26 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you found the service outstanding from the moment you requested your brochure right through to the demonstration, ordering, delivery, and installation.
Providing a smooth and enjoyable experience at every stage of the journey is exactly what we strive for, so it’s fantastic to know that everything met your expectations.
Thank you for choosing Willowbrook. We truly appreciate your kind words and are thrilled that you are so pleased with both the product and the service you received. 😊
Perfect Caring Company
From my initial enquiry to Willowbrook then to my Delivery 2 weeks later has been Amazing. I am fussy ! so to get a settee to cover the wells in the carpet from my old armchair, to get a perfect a colour match - I could not be more delighted.
Martin and Neil installed my settee with care and attention to detail. I have found this Company worthy of such praise for their Perfect Delivery - they even took away the old armchair = I Would 100% recommend Willowbrook
Thank You
26 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that your experience with Willowbrook has been amazing from your initial enquiry through to delivery just two weeks later.
It’s fantastic to know that we were able to help you find the perfect settee, matching both your colour preferences and the space left by your previous armchair. We understand how important those details are, so we’re thrilled that you’re so delighted with the final result.
We’re also pleased to hear that Martin and Neil installed your settee with such care and attention to detail. Removing your old armchair and ensuring everything was completed smoothly is all part of the service we aim to provide.
Thank you for your kind words and your 100% recommendation. We truly appreciate your support and are delighted that you found Willowbrook worthy of such praise.
Thank you for choosing Willowbrook, and we hope you enjoy your new settee for many years to come. 😊
Delivery of chair
Delivery of chair
Already impressed with the onsite salesman,we were expecting good service.We were not disappointed
Neil and Martin arrived early were cheerful,helpful,patient making sure my 90 year old mother was happy with the postioning of the new chair and with which button did what. They alo made sure her side table was adjusted to the height of the new chair. Nothing was too much trouble
25 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that your positive experience with our salesman was matched by the service you received on delivery and installation.
It’s fantastic to know that Neil and Martin arrived early and provided such cheerful, helpful, and patient support. We understand how important it is to make sure every detail is just right, particularly when setting up a chair for a loved one, so we’re especially pleased that they took the time to ensure your mother was comfortable with the chair positioning and confident in using the controls.
We’re also glad they went the extra mile by adjusting her side table to suit the new chair. It’s those small but important touches that help make all the difference, and we’re delighted that nothing was too much trouble for them.
Thank you for choosing Willowbrook and for taking the time to share your experience. We’ll be sure to pass your kind words on to Neil and Martin. 😊
Our installation Engineers,Ian and…
Our installation Engineers,Ian and David we’re great,there knowledge of the Riser/Recliners was second to none.they really explained everything with ease and gave us some useful tips as well we rated them both 5/5.
25 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Ian and David provided such an excellent installation experience. Their knowledge of our riser recliner chairs and their ability to explain everything clearly and thoroughly are qualities we value greatly.
It’s fantastic to know that they made everything easy to understand and were able to share some useful tips to help you get the very best from your chair. We’ll be sure to pass your kind comments on to them both.
A 5/5 rating is wonderful to receive, and we truly appreciate you taking the time to share your experience. Thank you for choosing Willowbrook, and we hope you enjoy many years of comfort and support from your new riser recliner chair. 😊
Excellent Service
I had Ian and David installing my recliner chair, they were very polite, and helpful they arrived at the time stated by them. I could not have asked for better service, the whole experience was very positive. If I could give them marks it would be 100%
25 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Ian and David provided such a positive delivery and installation experience. Arriving on time, being polite, helpful, and ensuring everything was set up correctly are all things we take great pride in.
It’s fantastic to know that the whole experience exceeded your expectations, and we’re especially pleased by your comment that they deserve 100% marks — we couldn’t ask for higher praise! We’ll be sure to pass your kind words on to Ian and David.
Thank you for choosing Willowbrook. We truly appreciate your support and hope you enjoy many years of comfort with your new recliner chair.
So far, very good.
Service very good, gentleman who called to give quotation was very helpful and informative. Told us what was available and let us make the choice without any preasure.
20 août 2026
Avis spontané
Réponse de Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that you received such good service and that our representative was helpful and informative throughout the quotation process. Taking the time to explain the available options and allowing customers to make their own decision without any pressure is exactly the approach we aim to provide.
Thank you for choosing Willowbrook — we truly appreciate your kind words and are delighted you had such a positive experience. 😊
Unbelievably overpriced furniture with no follow-up
I have seen many ads on tv for Willowbrook riser/ recliner chairs. We are looking to replace two chairs so I responded on line. I had an immediate call to arrange a home demonstrate a chair. The chair was comfortable and well-made and the demonstration was professional. What I was not prepared for was to be quoted a price of over £8000 for a single chair. I understand that they are bespoke and made to fit one’s height and weight. I became suspicious when I was offered a discount of 50%. At £4000 per chair they were twice as much as any of the other quality chairs that we have subsequently looked at and tried out. We subsequently had a quote by Email detailing the price but only for my chair, not my wife’s. There is something rather odd about the whole business. I have a good friend who was a director of a large local furniture company for many years and he was also staggered that even at a discounted price the company wanted £4000 for a straightforward ride a recliner chair even though it had a few requirements like a tech table. I was expecting to have some sort of follow-up but I’ve heard nothing at all from the company and I’ve not even had a quote for my wife’s chair. It all seems rather odd. Although Willowbrook seem to be rated quite highly on trustpilot the way they do business and the cost of their chairs seem to me to be very odd. It all seems a bit smelly to me and so we have bought furniture from Sofology who have high-quality products at affordable prices.
10 août 2026
Avis spontané
Réponse de Willowbrook
Good Morning,
Thank you for your review, we are sorry to hear that you are not happy with the enquiry that was made. Unfortunately, we are unable to locate an order or a quote with the limited information that has been left for the review.
If you could please contact us and we can explain in detail how our pricing is calculated.
All of our products are bespoke and made to fit the individual, they are all manufactured in the UK which we are extremely proud of. Please do reach out to us and we can supply further information and clarification.
Kind Regards
Customer Services
Mark Osborne gave an extremely…
Mark Osborne gave an extremely professional , informative demonstration on the chair, he took his time to explain all aspects of the chair. He arrived on time. We would recommend him
20 août 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Mark Osborne provided such a professional and informative demonstration. Taking the time to explain all aspects of the chair and ensuring our customers have all the information they need is incredibly important to us.
It’s also great to know that Mark arrived on time and delivered the high level of service we strive for. We’ll be sure to pass your kind comments on to him.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your support. 😊
Réponse de Willowbrook
Thank you for your fantastic feedback.
We’re delighted to hear that you received fantastic service. Providing a smooth, professional, and enjoyable experience for our customers is always our goal, so it’s wonderful to know we met your expectations.
Thank you for choosing Willowbrook — we truly appreciate your support and kind words.
i found willowbrook furniture on line,i…
i found willowbrook furniture on line,i am glad i did,the service was first class,from the moment i rang them for a visit to the day my recliner chair was delivered. the two delivery drivers steve and dean were brilliant no fuss very helpful and polite. the ref number is swc23266.
19 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you found Willowbrook online and that your experience with us was first class from your initial enquiry right through to the delivery of your recliner chair.
It’s especially pleasing to know that Steve and Dean provided such a positive delivery experience. Being helpful, polite, and making the installation straightforward and hassle-free is exactly the level of service we aim to deliver.
We’ll be sure to pass your kind words on to Steve and Dean. Thank you for choosing Willowbrook — we truly appreciate your support and hope you enjoy your new recliner chair for many years to come.
First class service throughout.
Whole experience from first contact to delivery very easy and straightforward.
Although the headboard was not what I ordered , the installation and delivery staff Stuart and Jibreel were superb , helpful and couldn’t have been nicer . They immediately reported the error and reassured me that it would be sorted out. I have total confidence that it will be.
18 août 2026
Avis spontané
Réponse de Willowbrook
Thank you for your feedback.
We’re delighted to hear that the whole experience, from your first contact through to delivery, was easy and straightforward.
Whilst we’re sorry that the headboard delivered was not the one you originally ordered, we’re pleased to hear that Stuart and Jibreel provided such superb service. Their helpful, friendly approach and quick action in reporting the issue are exactly the standards we strive for.
Thank you for your patience and understanding. We’re glad the team were able to reassure you, and we’ll make every effort to ensure the matter is resolved as quickly as possible.
Thank you for choosing Willowbrook, we truly appreciate your kind words and your confidence in us. 😊
we have dealt with willowbrook in …past
we have dealt with willowbrook in the past, the service is excellent . the delivery men were very good they explained the all the workings .thanks once again. JBR.
18 août 2026
Avis spontané
Réponse de Willowbrook
Thank you for your continued support and your lovely feedback.
We’re delighted to hear that you’ve enjoyed another excellent experience with Willowbrook. It’s wonderful to know that our delivery team took the time to explain all the features and workings of your new product, ensuring you felt comfortable and confident using it.
We truly appreciate your returning custom and are grateful that you chose Willowbrook once again. Thank you for your kind words, and we hope you enjoy many years of comfort from your purchase.
We had beds a few years ago and the…
We had beds a few years ago and the mattresses had their day, Jacqui very helpful on arranging replacements, delivery men very helpful and respected our home and even put the mattress protectors on for us. Couldn't wish for better service in these times. Well done Willowbrook.
17 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you’ve continued to enjoy your Willowbrook beds over the years and that Jacqui was able to help arrange your replacement mattresses so smoothly.
It’s also lovely to hear that our delivery team were so helpful and respectful of your home, and that they went the extra mile by fitting the mattress protectors for you. Those little touches can make all the difference.
Your comment that you “couldn't wish for better service” truly means a great deal to us. Thank you for your continued trust in Willowbrook and for taking the time to share your experience.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.