From start to finish everything was done with ease and professionalism. I work in a very large retirement village, the lady who purchased this hasn't stopped telling her friends, so please can l give... Voir plus
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Steve G was very helpful, showed me a chair and demonstrated it, before letting me try it, which was very good, and gave me a couple of options as well. Very impressed with his professionalism.
Re. RICHARD LEAMAN I HAVE TO WRITE THIS FOLLOWING A VISIT FROM RICHARD THIS MORNING We were going to consider buying a replacement electric adjustable bed as ours had a problem . Without asking... Voir plus
L'entreprise a répondu
I bought my beautiful all singing and dancing bed after having two new knees. It was devine until the mattress with an internal massage mode started to make a dreadful noise. 3 years warranty it says... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Coordonnées de contact
Mercury House, WR9 0QH, Droitwich, Royaume-Uni
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4,5
Excellent
3 k avis
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Not happy!
Purchased a reclining chair in March to help with getting over spinal surgery I was about to have. The salesman came out with a chair for me to try and was very professional. However I was shocked to be told the chair would cost me 7k!! I felt to far down the line after the sales pitch and to desperate (needed the chair quickly) that I ordered it. I can’t help feeling that I had paid far to much and been ripped off. The chair is very hard and unfortunately very uncomfortable for my back. The mechanism is very slow and clunks. Very often gets stuck trying to put back in the up right position. The company followed up asking if they sent me a link would I give a review. I said they could but would only repeat what I have said above - no link was sent! They said they would look into it but they never did.
9 mars 2026
Avis spontané
Réponse de Willowbrook
Hello Ms Bulford-Cooper,
Thank you four your review and we are sorry to hear of the issues since the salesman attended. We are trying to find the account to be able to give more information but unfortunately we are unable to do this.
Should you require further assistance please reach out to us and we will do our best to help.
Kind Regards
Customer Services
Glyn & Matt our Customer Care Supremos
Glyn & Matt delivered our 2 chairs on time, assembled swiftly followed by an excellent presentation explaining everything. We are thoroughly delighted & thank them for their first class customer service & care which is a rarity these days. Fantastic products live up to all descriptions. P & J Essex
10 août 2026
Avis spontané
Réponse de Willowbrook
We’re delighted to hear that Glyn and Matt delivered your chairs on time, assembled them swiftly, and provided such a thorough demonstration to ensure you were completely comfortable with everything.
It’s especially rewarding to know that their customer service, care, and attention to detail made such a positive impression. We pride ourselves on providing a personal service, so hearing that you found it first class really means a great deal to us.
We’re also thrilled that you’re delighted with your new chairs and that they have lived up to your expectations.
Thank you for choosing Willowbrook and for taking the time to share your experience. We’ll be sure to pass your kind words on to Glyn and Matt. 😊
Great service from home demo to…
Great service from home demo to delivery and set up
Thank you to Chris and Neil for delivery set up and demo
12 août 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that you received great service from the home demonstration right through to the delivery and setup of your new furniture.
A special thank you for recognising Chris and Neil. We’re pleased to hear that the delivery, installation, and demonstration were all carried out smoothly and professionally, ensuring you felt confident and comfortable with your new product.
Thank you for choosing Willowbrook — we truly appreciate your kind words and hope you enjoy many years of comfort from your purchase. 😊
Excellent delivery and assembly
A well-made adjustable bed delivered and assembled by a thoroughly professional, helpful and friendly team of Stuart and Jibreel. The bed is custom-made and assembly is clearly skilled and both of the delivery team were courteous and helpful as well as efficient.
10 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you’re pleased with your new adjustable bed and the service you received from Stuart and Jibreel. Delivering and assembling a custom-made bed requires both skill and care, so it’s fantastic to know that their professionalism, efficiency, and attention to detail stood out.
We’re especially pleased that they were friendly, courteous, and helpful throughout the installation, ensuring everything was set up perfectly for you.
Thank you for choosing Willowbrook and for taking the time to share your experience. We hope you enjoy many years of comfort and restful sleep in your new bed. 😊
Ian and James was great friendly and…
Ian and James was great friendly and helpful
10 août 2026
Avis spontané
Réponse de Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that Ian and James provided such a friendly and helpful service. Our team takes great pride in making sure every customer has a smooth and enjoyable experience, so it’s wonderful to know they made such a positive impression.
We’ll be sure to pass your kind words on to Ian and James. Thank you for choosing Willowbrook — we truly appreciate your support. 😊
everything was fine from ordering to…
everything was fine from ordering to installation everyone i was in contact with were very helpful and everything was done exactly as needed perfect. the two delivery men dean and steve were very helpful and explained every thing i needed to know.
10 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that everything went smoothly from ordering right through to installation, and that every member of the team you dealt with was helpful and supportive throughout the process.
It’s especially great to know that Dean and Steve provided such a positive delivery experience, taking the time to explain everything clearly and ensuring you felt confident using your new product.
Thank you for choosing Willowbrook. We truly appreciate your kind words and are delighted that everything was completed exactly as needed. We hope you enjoy your new furniture for many years to come. 😊
When Willowbrook says our priority is your 91 year old mother's comfort, don't believe them.
When Willowbrook says, " We would welcome the opportunity to discuss this further and work with you to find a suitable solution. Our priority is ensuring that your mother is as comfortable as possible, and we remain committed to helping achieve this.", judge them by their actions not their words. They have done absolutely nothing to resolve this since they acknowledged that they had provided a chair with the wrong size back and ignored our complaint about the heat pad which was faulty on dekivery. Do older people deserve poor service? Does the Willowbrook business model rely on frustrating older or vulnerable customers? Hoping they won't make a fuss or worse just go away?
6 août 2026
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Réponse de Willowbrook
.
I was originally sent a chair which was…
I was originally sent a chair which was different to what I ordered and was extremely upset that the leg part didn't go up as far as I expected.
After a few calls, willowbrook went away and looked at my needs and provided me with the best option for me which is now perfect. I am extremely grateful to them for sorting the issue and making my time in the chair exactly what I need.
I would also like to thank Chris the delivery fitter who came whilst I was in hospital and sent me a choccie gift to cheer me up. What kind and caring people. It sometimes takes a little time to sort these issues out but they have given me the best option and it's perfect. Thank you to everyone involved.
4 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for taking the time to share your experience.
We’re very sorry that the chair you originally received was not what you expected, and we completely understand how upsetting and frustrating that must have been.
We’re delighted, however, that we were able to work closely with you to understand your individual needs and find the best solution. Knowing that your replacement chair is now perfect for you and provides exactly the comfort and support you need means a great deal to us.
We’re especially touched by your kind words about Chris. Sending a little gift while you were in hospital was a thoughtful gesture, and we’re so pleased it helped brighten your day. Acts of kindness and genuine care are at the heart of what we strive to provide for our customers.
Thank you for your patience while we worked through the issue and found the right outcome. We truly appreciate your understanding and your lovely comments about everyone involved. We wish you all the very best and hope your chair continues to bring you comfort for many years to come. 💙
Excellent in all respects !
It was easy to find information on line-& I am not the most technically savvy! The home demonstration re all aspects of the bed was given with knowledge , expertise but without any high pressure sales technique. Contact re ordering the bed with the Internal sales team member / Product specialist JA was excellent in all respects. I appreciated the flexibility re the delivery of the bed to fit in with my bedroom being decorated. The delivery team were on time & could not have been more helpful. And , most importantly I am delighted with the bed at an excellent price! MANY thanks Willowbrook - I have no hesitation in giving this review & recommendation.
22 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear that your experience with Willowbrook was so positive from start to finish. It’s fantastic to know that you found the information online easy to access and that the home demonstration was delivered with knowledge and expertise, allowing you to make an informed decision without any pressure.
We’re also pleased to hear that our internal sales team provided excellent service throughout the ordering process and that we were able to accommodate your delivery requirements while your bedroom was being decorated. Flexibility and clear communication are both very important to us.
It’s wonderful to know that our delivery team arrived on time and provided such a helpful service, but most importantly, that you are delighted with your new bed and feel it represents excellent value.
Thank you for your recommendation and for choosing Willowbrook. Your kind words mean a great deal to us, and we hope you enjoy many years of comfort and restful sleep in your new bed. 😊
Great product & great customer service
After a long illness, it was clear my Mum needed an adjustable bed to take the strain off her getting in & out of bed. Willowbrook came to meet us at home, we chose the bed and bed head and 6 weeks later the bed arrived. However, there was some misunderstanding about which bed head we chose?.. The company sent an Engineer to look at the bed in situ and photos were taken… a phone call today with Sarah from Customer Service negotiated a change of bedhead on our behalf. The Sales Manager genuinely wanted to assist us as did Sarah. After a short conversation… a new bedhead was ordered to our specifications.. They were a pleasure to do business with. Note to self.. this is why it pays to buy products & services from a family business! Good traditional values are as important to them as it is to we customers!. Would highly recommend the Adjustable beds (very comfortable) and great after service with genuine people.
5 août 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful and detailed review.
We’re delighted to hear that your mum’s adjustable bed is already making such a positive difference and helping to make getting in and out of bed easier after her illness.
While we’re sorry there was some confusion regarding the choice of headboard, we’re pleased that our team was able to work with you to find a satisfactory solution. It’s lovely to hear that Sarah and our Sales Manager were able to assist you and ensure a new headboard was ordered to your specifications.
We take great pride in providing not only high-quality products, but also the aftercare and personal service our customers deserve. Your kind comments about our family business values mean a great deal to us, and we’re thrilled that this was reflected in your experience.
Thank you for your recommendation of both our adjustable beds and our customer service. We truly appreciate your support and hope your mum enjoys many years of comfort from her new bed. 😊
I am extremely disappointed with the…
I am extremely disappointed with the aftercare service from Willowbrook.
My father -in- law purchased one of their riser recliner chairs but sadly passed away before he was ever able to use it. Since then, my mother -in -law has been using the chair. She has end stage COPD, is dependent on oxygen, and relies on this chair every day.
When the chair first developed a fault, we contacted Willowbrook expecting support. Instead, we were told that because my mother- in- law was not the original purchaser, the guarantee would not apply. We had to pay a £128 call-out charge plus over £300 for a replacement motor and repair.
Only a few weeks later, the chair has failed again and is once more stuck with the backrest fully reclined. When we contacted Willowbrook, we were told we would have to pay another call out charge and another repair bill because the one year guarantee on the previous repair only covered the exact fault repaired, not any other fault on the same chair.
What has upset us most is not just the cost, but the complete lack of compassion. We explained that my mother-in-law is terminally ill and depends on this chair, yet the customer service representative showed no empathy, offered no practical assistance, and made no effort to help us reach a reasonable solution.
I appreciate that companies have warranty policies, but when a vulnerable customer has paid hundreds of pounds for a repair only weeks earlier and the same chair has failed again, I would expect far better customer care.
I hope Willowbrook reviews this situation and considers whether this reflects the level of service they want to be known for.
**Edited**
Email was submitted with account details and correspondence to the their customer service (can’t link email as not allowed) but no response to email or phone call to discuss just a responses to this review. Which is not good enough.
31 juillet 2026
Avis spontané
Réponse de Willowbrook
Hello Ms Morse,
Thank you for your review and we are sorry to hear of your situation. Unfortunately we are unable to locate and account as no details have been provided for us to investigate further.
If we could please ask that you reach out to our customer service team and we will do our best to find a suitable resolution.
Kind Regards
Customer Services
We purchased a Banbury deluxe chair
We purchased a Banbury deluxe chair, this was delivered without the ordered and paid for heating which was missed off. Although the chair was ordered in Mar h 2026 this was not fully resolved until late July (despite numerous communications with the company and referral to yhe om ombudsman (which was a very poor / weak response) now sorted but I'd think strongly before engaging with this company from a service perspective.
31 mars 2026
Avis spontané
Réponse de Willowbrook
Hello Mr Harrison,
Thank you for your review, we are sorry that you had an issue with the missing heating element of the chair, we recognise that this took longer than anticipated. We do hope that you find the comfort of the chair for many years to come, please do reach out to us should you require any assistance.
Kind Regards
Customer Services
Gary was very knowledgeable
Gary was very knowledgeable, friendly and patient. He explained everything clearly and answered all of our questions satisfactorily. He did well. Thank you.
31 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Gary was so knowledgeable, friendly, and patient throughout your visit. Taking the time to explain everything clearly and answer questions thoroughly is a very important part of helping our customers feel confident in their decisions.
It’s great to know that Gary was able to provide all the information you needed in a clear and reassuring way. We’ll be sure to pass your kind comments on to him.
Thank you for choosing Willowbrook — we truly appreciate your support and kind words
delivery service was great
delivery service was great, very helpful, Chris and Konrad very professional
23 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that you received such a great delivery service and that Chris and Konrad were helpful and professional throughout. Providing a smooth, efficient experience for our customers is something we take great pride in.
We’ll be sure to pass your lovely comments on to Chris and Konrad. Thank you for choosing Willowbrook — we truly appreciate your support and hope you enjoy your new furniture
Most unprofessional company I have ever.
Most unprofessional company I have ever had to deal with.
Delivered bed on the 6th July.
After assembly it was identified the wrong mattress sent.
Agreed to keep bed base, and told we would be contacted first thing next day.
No call received, so rang was given no explanation how this happened with no apologies what so ever.
Unable to trace mattress that should have been sent. Told someone would call next day, no call received.
Called yet again was passed to a number of staff no apology, until passed to a lady called Heather who did apologise and was very helpful.
This is after I had been told various explanations as to what happened.
Still no call back so had to call again.
I then requested a full refund and for the bed to be collected.
Unprofessional treatment,little regard to customers
Terrible company who I would never deal with again.
6 juillet 2026
Avis spontané
Réponse de Willowbrook
Hello Alec,
Thank you for your review and please accept our apologies for the issues experienced. From reviewing the account we did offer a temporary mattress whilst we waited for the ordered mattress to be delivered, however. this was refused. It can also be seen that we did advise early in the customer journey of the date the mattress was expected.
We do understand that we fell short of your expectations and we apologise for the experience you had with ourselves. Thank you for your comments regarding Heather, we will ensure this is passed on.
Kind Regards
Customer Services
Simon Williams arrived and demonstrated…
Simon Williams arrived and demonstrated an adjustable bed, the bed was excellent and extremely comfortable. Simon found us a fantastic offer!! We are looking forward to our new bed
29 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Simon Williams provided such an excellent demonstration and that you found the adjustable bed extremely comfortable. Taking the time to explain all the options and help customers find the best solution is exactly the service we strive to provide.
It’s fantastic to know that Simon was also able to find you a great offer, making your new bed even more special.
Thank you for choosing Willowbrook. We’re thrilled that you’re looking forward to your new bed and hope it brings you many years of comfort and restful sleep.
A very helpful gentleman
A very helpful gentleman. Explained everything very clearly
28 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that you found the demonstration so helpful and that everything was explained clearly. Taking the time to ensure our customers feel informed and confident is very important to us.
Thank you for choosing Willowbrook — we truly appreciate your support and kind words.
Chris gave a first class demo
Chris gave a first class demo and provided enough confidence to place an order
Hopefully the chair will meet expectations having had a poor experience with another company
28 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that Chris provided a first-class demonstration and gave you the confidence to place your order. Taking the time to explain everything clearly and ensure our customers feel comfortable with their decision is exactly the service we aim to provide.
We’re sorry to hear that you’ve had a poor experience with another company in the past, but we’re pleased that Chris was able to reassure you throughout the process. We’re confident your new chair will meet your expectations and bring you the comfort and support you’re looking for.
Thank you for choosing Willowbrook — we truly appreciate your trust in us and look forward to delivering your new chair.
Best bed - worth every penny!
Willow brook have made me TOO
comfortable in my adjustable bed, I only get out of it if I have to…!! Had it a year in September and I love it as much now as the day it was fitted!! My Nan told me “your a fidget arse!” when I was a kid in the 80’s and I haven’t changed, except my body has aged quicker than my mind…. Due to pain, I’m either on my side lying down or sitting up with my knees bent slightly, the biggest difference to me is not having so many extra pillows to prop my knees up and be in the correct position to be comfortable, it’s all done at the touch of a button! BLISS!! In hindsight we could have saved ourselves some money by not having the massage function, which of course wasn’t available to try at the demonstration, as it’s more of a vibration than massage, but it’s great to have it as an option if/when pain gets too bad. So far, so good. 👍🏼 👍🏼 (and some toes too!!)
26 septembre 2025
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful review.
We absolutely loved reading this! We're delighted to hear that, almost a year on, you're still enjoying your adjustable bed as much as the day it was installed.
It's fantastic to know that the bed has made such a positive difference to your comfort and day-to-day life. Being able to find the perfect position at the touch of a button, without needing a mountain of pillows, is exactly what our adjustable beds are designed for. It sounds like it's become your favourite place to relax!
We also appreciate your honest feedback about the massage function. Customer insights like this are incredibly valuable, and it's great to hear that while it's not something you use regularly, it's reassuring to have available when needed.
Thank you again for sharing your experience and for choosing Willowbrook. We're thrilled your bed continues to provide so much comfort and support. 😊👍🏼
Great delivery by Dean & Jibreel
Our bed was installed today by Dean & Jibreel they were superb, so helpful and full of customer care a credit to Willowbrook Called to confirm delivery time which was lovely. We are so happy with our purchaseThank you to both Noreen & Derek.
24 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback, Noreen & Derek.
We’re delighted to hear that Dean and Jibreel provided such superb service when installing your bed. Their helpfulness, attention to detail, and commitment to customer care are exactly what we strive for, so it’s lovely to know they made such a positive impression.
We’re also pleased that the call to confirm the delivery time was appreciated. Keeping our customers informed and ensuring everything runs smoothly is very important to us.
Thank you for your kind words and for choosing Willowbrook. We’re thrilled that you’re so happy with your purchase, and we’ll be sure to pass your compliments on to Dean and Jibreel. 😊
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