From start to finish everything was done with ease and professionalism. I work in a very large retirement village, the lady who purchased this hasn't stopped telling her friends, so please can l give... Voir plus
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Lisez les avis des autres
Steve G was very helpful, showed me a chair and demonstrated it, before letting me try it, which was very good, and gave me a couple of options as well. Very impressed with his professionalism.
Re. RICHARD LEAMAN I HAVE TO WRITE THIS FOLLOWING A VISIT FROM RICHARD THIS MORNING We were going to consider buying a replacement electric adjustable bed as ours had a problem . Without asking... Voir plus
L'entreprise a répondu
I bought my beautiful all singing and dancing bed after having two new knees. It was devine until the mattress with an internal massage mode started to make a dreadful noise. 3 years warranty it says... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Coordonnées de contact
Mercury House, WR9 0QH, Droitwich, Royaume-Uni
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4,5
Excellent
3 k avis
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Great delivery by Dean & Jibreel
Our bed was installed today by Dean & Jibreel they were superb, so helpful and full of customer care a credit to Willowbrook Called to confirm delivery time which was lovely. We are so happy with our purchaseThank you to both Noreen & Derek.
24 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback, Noreen & Derek.
We’re delighted to hear that Dean and Jibreel provided such superb service when installing your bed. Their helpfulness, attention to detail, and commitment to customer care are exactly what we strive for, so it’s lovely to know they made such a positive impression.
We’re also pleased that the call to confirm the delivery time was appreciated. Keeping our customers informed and ensuring everything runs smoothly is very important to us.
Thank you for your kind words and for choosing Willowbrook. We’re thrilled that you’re so happy with your purchase, and we’ll be sure to pass your compliments on to Dean and Jibreel. 😊
thank you for your good service
The engineers arrived today ,Martin and Neal . They sorted out the problem, and were professional and polite.
Both were very cheerful, a credit to your company. I appreciated their time and skill thank you both brilliant service.
24 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Martin and Neal were able to resolve the problem for you and that you found them professional, polite, and cheerful throughout their visit.
We take great pride in our service team, so it’s especially pleasing to hear that their skill, positive attitude, and dedication left such a great impression. We’ll be sure to pass your kind comments on to them both — they’ll be delighted to receive your feedback.
Thank you for choosing Willowbrook, and for taking the time to share your experience. We truly appreciate your kind words. 😊
Pleased with purchase
After a slight hiccup with original delivery dates, I am very pleased with my new bed, looking forward to a good nights sleep.
A big thank you to Neil & Martin for their hard work in dismantling the old bed and assembling the new one in this heat!
22 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your feedback.
We’re sorry that there was a slight hiccup with the original delivery dates, but we’re delighted to hear that you’re pleased with your new bed and looking forward to a good night’s sleep.
A special thank you for recognising Neil and Martin. We’re thrilled to hear that they worked so hard to dismantle your old bed and assemble the new one, especially in the heat. Their professionalism and dedication are a real credit to the Willowbrook team.
Thank you for choosing Willowbrook. We hope your new bed brings you many years of comfort and restful sleep. 😊
From initial enquiry to demonstration…
From initial enquiry to demonstration and delivery and installation - excellent. The salesman Alex, was the only one who came anywhere near the criteria listed. None of the companies contacted would give an estimation of the price and most were over the double the budget quoted, wasting both their and my time. Richard and his mate installing the bed were extremely helpful and efficient and tidy, removing the existing bed, vacuuming the room before installation, and clearing up afterwards and demonstrating the product fully
21 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear that your experience was excellent from the initial enquiry right through to the demonstration, delivery, and installation.
It’s especially pleasing to know that Alex took the time to understand your requirements and was able to recommend options that genuinely met your criteria and budget. We understand how important clear information and honest advice are when making such an important purchase.
We’re also thrilled to hear that Richard and his colleague provided such a helpful and efficient installation service. Removing your existing bed, vacuuming the room, setting up your new bed, clearing away afterwards, and fully demonstrating the product are all part of the high standard of service we strive to deliver.
Thank you for choosing Willowbrook and for taking the time to share your experience. Your kind words mean a great deal to us, and we hope you enjoy many years of comfort and restful sleep in your new bed. 😊
Gary came to help with my grandad’s…
Gary came to help with my grandad’s bespoke chair today. He was efficient, explained everything well, and understood my grandads concerns.
The chairs are expensive but are bespoke, and with a 5 year warranty it’s understandable.
Thanks again Gary for your help
21 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that Gary was able to help your grandad with his bespoke chair and that he took the time to explain everything clearly while understanding and addressing his concerns. Providing a personal, supportive service is something we take great pride in.
We appreciate your comments regarding the investment involved in a bespoke chair. Our aim is to deliver a product that is tailored to each individual’s needs, backed by quality craftsmanship and the reassurance of our 5-year warranty.
Thank you again for your kind words. We’ll be sure to pass your comments on to Gary, who will be delighted to hear them. Thank you for choosing Willowbrook. 😊
What an excellent company to deal with
What an excellent company to deal with, from the home demonstration to delivery and final assembly. Was kept well informed of the progress of the order. Would certainly recommend them to future customers.
20 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you had such a positive experience with Willowbrook, from the home demonstration right through to delivery and final assembly. Providing a smooth, professional service and keeping our customers informed at every stage is something we take great pride in.
It’s fantastic to know that you felt well updated throughout the progress of your order and that everything met your expectations.
Thank you for your recommendation and for choosing Willowbrook. We truly appreciate your kind words and support. 😊
Excellent communication and delivery
Iwas told when to expect my new bed I was contacted first thing to let me know what time the bed would arrive. Lawrence and Scott arrived within the specified time, they were polite and very cheerful even after the difficult delivery, I live in a first floor flat with no lift access, and quite a long way from the stairs. They removed my old bed and worked efficiently and had my new bed up and running very quickly, after demonstrating the beds movements, they departed taking every scrap of rubbish with them, it was a pleasure to have them in my home.
20 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that everything went smoothly from the initial communication through to the delivery of your new bed. Keeping our customers informed every step of the way is very important to us, so it’s great to know you appreciated the updates and delivery arrangements.
A special thank you for recognising Lawrence and Scott. We’re thrilled to hear that they remained cheerful, polite, and professional despite the challenging delivery to your first-floor flat. Removing your old bed, efficiently installing the new one, demonstrating all its features, and leaving everything spotless is exactly the standard of service we strive to provide.
Thank you for choosing Willowbrook. We truly appreciate your kind words and hope you enjoy many years of comfort and restful sleep in your new bed. 😊
numerus faults
numerus faults from day one . both chairs services tried hard to fix
over £6,000 big price for poor quality, had previous chairs for 19 years and only one problem with one
15 mars 2026
Avis spontané
Réponse de Willowbrook
Hello Mr Mcguckin,
Please accept our apologies for any issues experienced, from reviewing your account it can be seen that we have a manager due to attend this week, once this visit has been completed we are hopeful that any issues will be resolved.
Kind Regards
Customer Services
Failing chair.
I wrote a review recently regarding poor after sales. I had a response indicating that the customer service team would be happy to help. I contacted them who indicating that someone would contact me to discuss the fact that the chair keeps failing and is very uncomfortable. No one has bothered to contact me. These chairs are very expensive, but mine has failed on numerous occasions with engineers visiting and replacing various components. Tha chair keeps on failing. I which I had never bought this chair. There is no after sales support.
16 juillet 2026
Avis spontané
Réponse de Willowbrook
Hello John,
Thank you for your review, we are sorry to hear that you are still experiencing and issue with your chair, unfortunately we can't locate any account details as none are supplied with the review. If you could please reach out advising that you have been asked to contact us directly we can ensure the matter is looked into as soon as possible.
Kind Regards
Customer Services
New Chair…
I was very impressed with the company as I was looking to buy a new riser recliner,Kevin Houten was very professional helpful answering all my questions and also friendly in the nicest way.I wouldn't hesitate to recommend this company.
15 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that you were so impressed with both our company and the service you received. It’s great to know that Kevin Houten was professional, friendly, and helpful, taking the time to answer all your questions and support you in choosing the right riser recliner.
Providing knowledgeable advice with a personal touch is exactly what we strive for, so your kind comments mean a great deal to us. We’ll be sure to pass your feedback on to Kevin.
Thank you for your recommendation and for considering Willowbrook, we truly appreciate your support.
This was a really simple transaction
This was a really simple transaction. It was easy to see what you wanted, and once contacted they responded very quickly. An appointment was made within a couple of days to measure and demonstrate the chair. The delivery, considering this is a bespoke chair, was very quick and I am thoroughly delighted with the chair and service.
14 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that the whole process was simple and straightforward from start to finish. It’s great to know that arranging your appointment was quick and easy, and that the home demonstration and measuring service helped you find the right chair for your needs.
We’re also pleased that you were impressed with the delivery times, especially for a bespoke chair, and most importantly that you’re thoroughly delighted with both the chair and the service you received.
Thank you for choosing Willowbrook and for taking the time to share your experience. We truly appreciate your kind words and hope you enjoy your chair for many years to come.
Purchase of armchair for a disabled person
From start to finish the service we received from Willowbrook was outstanding. Nothing was too much trouble. From the sales rep, customer services personnel and the delivery guys were all ultra efficient. This is a custom made chair that we bought and from date of order to delivery was just over two weeks. We are so impressed with this company. Highly recommend them and their product.
Brenda Clayton
14 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful review, Brenda.
We’re absolutely delighted to hear that you found the service outstanding from start to finish. Providing the highest levels of care and support is especially important when helping customers find the right chair for a loved one, so it's wonderful to know that nothing was too much trouble throughout your journey with us.
We’re pleased that every member of the team, from our sales representative and customer service team to our delivery colleagues, made such a positive impression. It’s also fantastic to hear that you were impressed with the turnaround time for your bespoke, custom-made chair.
Thank you for your recommendation and kind words. We truly appreciate your trust in Willowbrook and are delighted that you’re so pleased with both the product and the service you received.
Sarah I spoke to was very helpful &…
Sarah I spoke to was very helpful & friendly. Lyn jolly
10 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your kind feedback, Lyn.
We’re delighted to hear that Sarah was so helpful and friendly when you spoke with her. Providing supportive, professional service is something we take great pride in, so it’s wonderful to know she made such a positive impression.
We’ll be sure to pass your lovely comments on to Sarah. Thank you for choosing Willowbrook, we truly appreciate your feedback. 😊
Excellent Customer Services Support
Due to an extremely unfortunate incident, we had to cancel an order placed with Willowbrook. Given the circumstances, and despite their clear Refund Policy, Willowbrook refunded us in full. What I would like to particularly commend is the sympathetic and supportive nature of the customer services team. They fully understood the challenge we were facing and this was manifest in the outcome. Thank you very much for your support and we would have no hesitation in recommending you, or using your services in the future.
8 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for taking the time to share your experience.
While we're very sorry to hear that circumstances meant you had to cancel your order, we’re grateful for your kind words about our team during what was clearly a difficult situation.
At Willowbrook, we always strive to treat our customers with understanding, compassion, and fairness, and we’re pleased that our customer services team was able to support you in the way you needed. Knowing that you felt listened to and supported means a great deal to us.
Thank you for your recommendation and for your generous comments. We wish you all the very best for the future, and should you ever need us again, we would be honoured to assist you.
Friendly service from salesman that…
Friendly service from salesman that called at my home to information whilst in production and finally to delivery by Neil and Steve. A good experience.
9 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that you had a good experience from start to finish. It’s great to know that the service was friendly throughout, from the home demonstration and updates while your order was in production, right through to delivery.
We’re especially pleased that Neil and Steve made a positive impression on delivery day. We’ll be sure to pass on your kind comments to them.
Thank you for choosing Willowbrook, we truly appreciate your feedback and hope you enjoy your new furniture for many years to come.
Réponse de Willowbrook
Thank you again for your kind words and five-star rating. Thank you for choosing Willowbrook.
I found the whole experienve…
I found the whole experienve refreshing.
I commemd the efficiency and professionalism of each Department I dealt with .I was kept informed by text/
Phone of each stage of the process and I only had to wait 7 days for my chair.
Perfect!
Thank You
8 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you found the whole experience refreshing and that every department you dealt with provided such an efficient and professional service.
Keeping our customers informed every step of the way is very important to us, so it’s fantastic to know that the texts and phone calls kept you updated throughout the process. We’re also pleased that your chair was delivered in just 7 days and met your expectations.
Thank you again for your kind words and for choosing Willowbrook. We’re thrilled everything went so smoothly for you! 😊
Ian&Gabriel did an outstanding job of…
Ian&Gabriel did an outstanding job of installing my new chair they arrived on time and nothing was too much trouble
8 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Ian and Gabriel provided such an outstanding installation service. Arriving on time and going the extra mile to help wherever they could is exactly the level of care we aim to deliver.
It's especially pleasing to know that nothing was too much trouble for them and that they made the whole experience a positive one. We’ll be sure to pass your kind words on to Ian and Gabriel — they’ll be delighted to hear them.
Thank you for choosing Willowbrook, and we hope you enjoy your new chair for many years to come
Simon and Gibreel did an excellent job…
Simon and Gibreel did an excellent job with the delivery and the guy that sold us the goods too!
7 juillet 2026
Avis spontané
Réponse de Willowbrook
We’re delighted to hear that Simon and Jibreel provided such an excellent delivery and installation service, and that you were equally impressed with the advice and support you received during the sales process.
Providing a high standard of care from the initial demonstration right through to delivery is something we take great pride in, so it’s fantastic to know your experience reflected that.
Thank you for choosing Willowbrook, we truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Initial joy which turned to frustration and disappointment
The initial experience with this company was excellent. But it must be borne in mind these are very expensive chairs £5.5k in my case. The chairs (one for my wife too) arrived as promised within 3 weeks and assembled by their fitters. Unfortunately after 14 months a component failed in my chair. I contacted the company and was asked to send pictures with a description of the broken parts. I received an email very quickly and was told engineers would come and assess it when in the area. Nothing happened for 3 weeks and so I contacted the company again. This time I was told that I would have to pay in full for the part and for an engineer to come and fit. Over £300 in total. Although the company only gave 1 years guarantee I believed they could be more accommodating given the expected quality and price paid. They would not meet me half way by sending the part free on charge for me to fit. They would send the part for me to fit if I paid for it. I took advice on this and wrote to them expressing my frustration and disappointment of their customer service. I have not had a reply. With the help of a local blacksmith we have managed to restore some of the initial movement. But it is not working properly. Maybe I was unlucky and this was an isolated faulty component but I believe my experience should be taken into consideration when dealing with this company. I did initially chose them over a very reputable local company because of the excellent reviews. I am now of course, probably an isolated case, regretting that decision.
22 mars 2026
Avis spontané
Réponse de Willowbrook
Hello Dave,
Thank you for your review and we are sorry to hear that you have had a negative experience. We are really keen to discuss this further with you to be able to assist more, unfortunately we can't locate an account with the information that has been provided, if you could please call our customer service department and we can look into as quickly as possible.
Kind Regards
Customer Services
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