From start to finish everything was done with ease and professionalism. I work in a very large retirement village, the lady who purchased this hasn't stopped telling her friends, so please can l give... Voir plus
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Steve G was very helpful, showed me a chair and demonstrated it, before letting me try it, which was very good, and gave me a couple of options as well. Very impressed with his professionalism.
Re. RICHARD LEAMAN I HAVE TO WRITE THIS FOLLOWING A VISIT FROM RICHARD THIS MORNING We were going to consider buying a replacement electric adjustable bed as ours had a problem . Without asking... Voir plus
L'entreprise a répondu
I bought my beautiful all singing and dancing bed after having two new knees. It was devine until the mattress with an internal massage mode started to make a dreadful noise. 3 years warranty it says... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Coordonnées de contact
Mercury House, WR9 0QH, Droitwich, Royaume-Uni
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4,5
Excellent
3 k avis
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Adjustable beds
After researching adjustable beds for my husband, who has a terminal illness, I requested a home visit and demonstration from Willowbrook which was quickly arranged and John arrived with the demo bed. After chatting for some time to ascertain my husband’s needs, John assembled the bed and we were able to try it out. Very satisfied that it would make it so much easier for my husband to get in and out of bed and that it also felt very comfortable, we placed an order. Fast tracking the order means we should have the bed in a very reasonable time. Altogether a positive experience.
3 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for taking the time to share your experience.
We’re delighted to hear that arranging a home demonstration was quick and straightforward, and that John took the time to fully understand your husband’s needs before demonstrating the adjustable bed.
We know how important comfort, support, and ease of use are, particularly in challenging circumstances, so it’s wonderful to hear that the bed will make getting in and out much easier while providing the comfort your husband needs.
We’re also pleased that we were able to fast-track your order and help ensure delivery within a reasonable timeframe.
Thank you for choosing Willowbrook and for placing your trust in us. We wish you and your husband all the very best, and we look forward to delivering your new bed soon.
Fantastic service
Fantastic service. Lawrence and Scott were very friendly and explained everything.
Quick and orderly assembly of the new bed and removed the old mattress and bed efficiently. Many 😊 thanks.
2 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your fantastic feedback.
We’re delighted to hear that Lawrence and Scott provided such a friendly and professional service. It’s great to know they took the time to explain everything clearly and made the whole experience straightforward and enjoyable.
We’re also pleased that the assembly of your new bed and the removal of your old bed and mattress were carried out quickly and efficiently.
Thank you for choosing Willowbrook, and for your lovely comments. We hope you enjoy many years of comfort with your new bed. 😊
Customer service and demo
Craig was both knowledgable about the product and gave a great demo. But also kind and patient.
Thanks Craig
1 juillet 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Craig provided such a great demonstration and shared his knowledge of the product in a clear and helpful way. Just as importantly, it’s lovely to know that his kind and patient approach made the experience so positive for you.
We’ll be sure to pass your kind words on to Craig — he’ll be thrilled to receive them.
Thank you for choosing Willowbrook — we truly appreciate your support.
Incorrect Measurements & Faulty Chair
In summary, they measured my mother's chair incorrectly twice (she's a stroke survivor), chair wasn't suitable and was unsafe/dangerous.
No compensation or refund offered (despite in warranty) for all stress caused apart from a neck pillow which was inappropriate.
Disgraceful company for the elderly and will NOT use again or recommend at all!
16 juin 2026
Avis spontané
Réponse de Willowbrook
Hello,
Thank you for your review, we are sorry to hear of the issues experienced, unfortunately we are unable to locate an account with the information provided, can I please ask that you reach out to our customer service department who can assist further.
Kind Regards
Customer Services
Rogue company
The beds they supply are ridiculously expensive yet substandard. If you're conned by the sub-contracted salesmen and told you signed their T&Cs on the salesman's phone, it seems you'll have no come back. And if you think you're dealing with Willowbrook - think again. Your payments will go through to a host of different companies. Willowbrook prey on elderly and vulnerable people, charging a small fortune for cheap furniture. In addition, their short term guarantee isn't worth anything. I slept on the bed (£4076) they delivered for two weeks in February, have been sleeping on a bed settee downstairs ever since. The mattress is nothing but cheap memory foam which sags and gives me dreadful backache, the 'mood lighting' (cost £800) is a stick-on cheap (£20) Chinese LED strip that has come unstuck in the hot weather. The electrical wiring is trailing on the floor and the reading light is falling off. MY credit card coy (Santander) did a chargeback in April and I've just heard my claim has failed. I have 30 pages of evidence, which they said wasn't needed. The evidence the 'company' provided wasn't evidence at all and even lied saying they attended my house to check the bed TWO WEEKS before the bed was even delivered. And don't believe the ratings on this site - read them, most were posted when the order was placed at the salesman's request. This company needs putting out of business.
30 juin 2026
Avis spontané
Réponse de Willowbrook
Hello Ms Harthan,
We're sorry to read that you're dissatisfied with your experience. We take all customer feedback seriously and regret that we have not met your expectations.
We are also sorry to hear of the issues you've described with your bed and installation, although our records indicate that your concerns have been handled in line with our warranty and service processes.
As your chargeback claim was assessed independently by your card provider, we are unable to comment on that decision.
If you would like us to review your case again, please contact our Customer Service team with your order details, and we will be happy to look into the matter further.
Kind Regards
Customer Services
Top service
Communication with the office prior to delivery was very supportive. Arranging the delivery and communication with Ian was so lovely.
On the day, Ian & James were superb, informative, clean & tidy, quick & efficient.
All in all, the whole process was painless and straight forward. Thank you so much!
25 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that the communication and support from our office team before delivery made the process easy and reassuring for you. It’s lovely to know that arranging the delivery with Ian was such a positive experience.
We’re also thrilled to hear that Ian and James provided superb service on the day. Being informative, efficient, and respectful of your home is exactly the standard we strive for, so we’re pleased they made such a great impression.
Thank you for your kind words. We’re delighted that the whole process was painless and straightforward, and we truly appreciate you choosing Willowbrook. 😊
The process from making an enquiry to…
The process from making an enquiry to delivery was very smooth and quick. I had my bed delivered this afternoon by two gentle men, Ian and Mo. Both of which were very informative, friendly and kind.
29 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that the whole process, from your initial enquiry through to delivery, was smooth and quick. Providing a straightforward and enjoyable experience is exactly what we aim for.
It’s wonderful to know that Ian and Mo made such a positive impression during your delivery. We’ll be sure to pass on your kind words about their friendly, informative, and caring service.
Thank you for choosing Willowbrook. We hope you enjoy many years of comfort with your new bed.
Great personal service and
Great personal service. Made every effort to bring the chair,parts and swatches to demonstrate even on today's hot day
26 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that you received such great personal service. Even on a very hot day, our team is committed to making sure customers can see all the available options, so it’s wonderful to know the effort to bring the chair, parts, and fabric swatches along for the demonstration was appreciated.
Thank you for choosing Willowbrook — we truly appreciate your kind words and are delighted that you had such a positive experience.
Rich and Mark B delivered and set up my chair
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving.
We received two phone calls confirming the time they were arriving (as we were out when they left a message) so the engineer phoned again to make sure we had received the message and were happy with the time.
I was pleased with the service from the company who kept in touch and the chair was ready and complied with all my requirements when they said .
26 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Rich and Mark B provided such an efficient and professional delivery and installation service. It’s great to know they worked so well together, were polite and personable, and had everything set up for you so quickly.
We’re also pleased that the communication leading up to the delivery met your expectations. Keeping our customers informed is very important to us, so it’s lovely to hear that the follow-up calls gave you confidence and ensured the arrangements worked well for you.
Most importantly, we’re thrilled that your chair arrived on time, met all of your requirements, and that you were happy with the service from start to finish.
Thank you for choosing Willowbrook — we truly appreciate your kind words and support.
Dean and Jibreel were amazing nothing…
Dean and Jibreel were amazing nothing was to much trouble for them , they took my old settee apart and moved it into my conservatory and put it back together again for me all in roasting hot weather, thank you boys
25 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Dean and Jibreel provided such amazing service and went above and beyond to help you. Taking apart your old settee, moving it to the conservatory, and reassembling it again is a great example of the care and dedication our team strives to provide.
We’re especially grateful for their efforts in the roasting hot weather, and we’ll be sure to pass your kind words on to them both — they’ll be thrilled to hear them.
Thank you for choosing Willowbrook, and we hope you enjoy your new furniture for many years to come. 😊
Disappointed with after sales service
I purchased a chair at the end of March which was delivered early April. By early May something had broken or detached underneath the chair according to the engineer who visited (which I would add, I also had to chase). He said it would have to be taken back to Willowbrook to be repaired and we would have a loan chair whilst it was being repaired. Despite numerous calls, we are still waiting! This chair was purchased for a specific reason, particularly the extended leg rest for my partner who has mobility issues and experiences leg / feet swelling. We are very disappointed in the after sales service provided by Willowbrook. What is more irritating is the fact that during one of my calls to Willowbrook, I was told that a loan chair was in stock and it was allocated to us and we would have delivery within a week, the chair never turned up. When I called to check on progress, I was told they didn't have a chair for us. We are, to date, still waiting.
9 avril 2026
Avis spontané
Réponse de Willowbrook
Hello Jack,
Thank you for your review, we are sorry to hear of your experience and are keen to get this resolved for you, unfortunately we haven't been supplied any information for the order itself, could I please ask that you reach out to our customer service department who will be able to assist further.
Kind Regards
Customer Services
Worth waiting for
I did not like the long wait due to problems with delivery however when my recliner chair did arrive it was just what I was looking for and it is very comfortable and looks First-class. I would like to say the two delivery men that delivered my chair was very helpful and obliging.
Many thanks to them
25 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you for your honest feedback.
We’re sorry to hear that the wait for delivery was longer than expected, and we understand how frustrating that can be. Please accept our apologies for any inconvenience caused.
That said, we’re really pleased to hear that your recliner chair was worth the wait and that you’re happy with its comfort and quality, it’s great to know it’s exactly what you were looking for.
We’re also delighted that our delivery team made a positive impression by being helpful and obliging. We’ll be sure to pass on your thanks to them.
Thank you again for choosing Willowbrook and for sharing your experience, we truly appreciate your feedback.
Company refuses to delete my details…
Company refuses to delete my details and consistently spams me with sales calls, even after being told I'm not interested.
No adherence to GDPR, no attempt at being a legitimate company, they're only interested in spamming your phone and emails.
24 juin 2026
Avis spontané
Réponse de Willowbrook
Hello Ms Benson,
Thank you for your review, we are sorry to hear of your experience as this is not our usual process, unfortunately we have received little information to be able to locate an account, could I please ask that you reach out to our customer service department who can investigate this fully for you.
Thank you
Customer Services
Being bullied all the time from office…
Being bullied all the time from office as had to return a chair that was not complete, which they wanted to charge me for BUT as not complete was returnable by law free of charge £120.00 wanted as all there fault a big company trying to take OAPs for a ride watch them at 90 i fell so bullied contiusly all day. not a human in the office
16 juin 2026
Avis spontané
Réponse de Willowbrook
Hello Mr Partridge,
Thank you for your review and we are sorry to hear of your experience. We really do apologise for the issues encountered and we want to work with you to put this right. Please reach out to our customer service team who will be able to assist.
Kind Regards
Customer Services
Absolutely wonderful personal service..
22 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear you received such wonderful personal service, that’s exactly the experience we aim to provide for every customer.
Thank you for choosing Willowbrook, we truly appreciate your kind words.
generally delighted but.....
generally my wife is delighted with the chair, but we have some issues which could be changed with different production methods. Why the need for two sockets? Why is the hand control not cordless? The pocket to hold the control seems like a badly desighed after thought.
20 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you for taking the time to share your feedback.
We’re really pleased to hear that your wife is delighted with the chair overall, that means a great deal to us.
We also appreciate your constructive comments regarding the design. Your points about the sockets, hand control, and storage pocket are noted, and we completely understand how these aspects can impact day‑to‑day usability. Feedback like this is incredibly valuable and helps us continue to refine and improve our products moving forward.
If you’d like to discuss any of these points further or explore possible options, please don’t hesitate to get in touch with our team, we’re always happy to help.
Thank you again for choosing Willowbrook and for sharing your thoughts.
Most uncomfortable chair ever
Most uncomfortable chair ever. The moment I sat in it I said 'its too small'. The fitters offered to take some stuffing out!!! Not at that price they don't. It cost thousands. Fitters did later do a few minor alterations but no difference noted.
An armchair is supposed to be comfortable, and relaxing. If you sit up straight like a tin soldier 100% of the time you could possibly put up with it with numerous cushions but it's not for a normal person. The material is very rough on the elbows, and if you have a weaker skin it would possibly be sore on your 'seat'.
I cannot sit on it as it upsets me, and I am quite a toughie. I would have liked my money back as soon as I received it as I knew it was not for me, but I don't think this is the kind of Company that do that. The
excuse would probably be that it is 'bespoke for you'
As this was purchased April/May last year their date section below only goes back to June, so that has had to be inserted
I made an awful decision. Think carefully
19 juin 2025
Avis spontané
Réponse de Willowbrook
Hello Ms Cooke,
Thank you for your review, we apologise that you are unhappy, from reviewing the account we haven't been made aware of any outstanding issues, we would urge you to contact our customer service department to ensure we help you further if we can.
Kind Regards
Customer Services
Have recently ordered and received a…
Have recently ordered and received a bed from Willowbrook for my parents. Excellent communication and advice from everyone we have dealt with. Thank you Neil and Jibreel for your installation and taking the old one away so easily on a very warm afternoon , stress free for my parents
16 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you so much for your lovely feedback.
We’re delighted to hear that you and your parents had such a positive experience, and that our team provided excellent communication and advice throughout.
It’s great to know that Neil and Jibreel made the installation smooth and stress‑free, especially taking care of removing the old bed so easily, even on a very warm afternoon. That extra care really means a lot.
Thank you for choosing Willowbrook, we truly appreciate your kind words and are so pleased we could make things easier for your parents.
"Now I can sleep easier" It was a great experience because my…
It was a great experience because my issue was resolved by Sarah she explained everything and she took steps to look into the query thoroughly. Sarah is very professional, patient and kind and now my issue is sorted.
18 juin 2026
Avis spontané
Réponse de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Sarah was able to resolve your issue and provide such clear and thorough support. Taking the time to fully understand and address each query is very important to us.
It’s especially lovely to hear your kind words about her professionalism, patience, and kindness , we’ll be sure to pass this on.
Thank you for choosing Willowbrook, we truly appreciate your feedback.
Appalling company
WILLOWBROOK Mobility Direct
Appalling company
I purchased an adjustable bed from the company Nov 2024 however a few weeks later I was in bed when it collapsed ( I weigh 8 stone 7lbs)
Engineer called to repair bed however should have been replaced as 3 year warranty for the bed ! Engineer noticed one of the drawers was not fitted correctly so another visit from engineer to fix the drawer. I called the company today to inform them that the screws fitted to repair the drawer were too big and had wrapped the velour material over the last 14 months causing unsightly damage to the drawer
However i was told because I didn't report the damage when the drawer was fitted they would not resolve the problem! I am not a carpenter or a materials expert however i do know that friction damage does not show up immediately ! I am now left with a very unsightly drawer on a very expensive bed
DO NOT USE THIS COMPANY THIER GAURENTEE IS NOT WORTH THE PAPER ITS WRITTEN ON
They do not guarantee drawers that you pay extra for unless damage is reported immediately after the engineer had to come out to fix the drawer that had not been fitted correctly on delivery abd assembly of the bed
Following the above review i contacted customer services as advised by willowbrook I am happy to say the drawer is bieng replaced and the lady who dealt with the situation ( Charlotte) was helpful professional and efficient in solving the problem unlike the lady yesterday who i suggest has a refresher course in customer service
18 juin 2026
Avis spontané
Réponse de Willowbrook
Good Afternoon Ms Kenny,
Thank you for your review and we are sorry to hear that you are not happy with the look of your drawer. We are really keen to understand what happened so we can put this right for you. Please reach out to our customer service department who will be happy to discuss this further.
Kind Regards
Customer Services
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