Admiral Law Avis 

I was a passenger in a car accident and the follow up service was very efficient. The case handler had expert knowledge and was very thorough.

Call handler very respectful and engaging. Followed up with everything he said he would

Friendly, knowledgeable and very understanding process.

Great initial start to using the service, great telephone manner, polite and attentive.

Very polite and went through all details with me

Admiral law were very quick and easy to deal with!

Great service at a very stressful time!

They made it very complicated for me but were very kind. I live alone and i am not very smart, I have been tested for autism. I am not stupid just have difficulty with understanding

Great communication and guidance throughout. Although these things take time I was kept up to date and felt my claim, whilst relatively minor, was important. Delighted with the service and outcome.

They really took the time to explain everything, make sure they cover all aspects and left nothing out.

The operator was very informative and gave me assurance

The operative
I spoke to was extremely helpful
I have damaged my chest muscles
So it's hard for me to breath properly
The representative was patient
Whilst I got my breath
He explained everything in great detail
And made me feel like I nattered

Admiral Law, and in particular my case handler Gareth, patiently and persistently pursued my case with MIB to a satisfactory conclusion after an uninsured driver caused a crash with me. He regularly kept me in the picture about progress and I very much appreciate his efforts

Was easy to understand

Mahira was so helpful today. Thank you
Sean

Explained everything which I understood look forward to next conversation

The advisor was patient, thorough and extremely helpful.

Takes far to long to sort things out
This accident happened in October 2025 it’s now September 2026 that says it all for me .Just got settled excuses all the time , lack of communication speaking to someone in person for updates instead of a automated system. The company that we had the car accident with are a massive company can’t name for legal reasons. They admitted liability straight away. They had dash cam footage available. The photo evidence I sent was clear the statement from the other driver was clearly evidence to show it was their fault. My dad’s insurance took roughly 6-8 weeks to get sorted… Ive got multi car cover & house insurance with Admiral & been with them for years I will definitely be looking elsewhere when my renewal is due…

Absolutely diabolical!! Again if tbere was an option to sccre a negative rating minus 5 wouldn't be enough
Yesterday I took the time to review in 100% honesty Admiral Insurance.
Now it's Admiral Laws turn. So maybe it's me , but I was led to believe, that if you had an accident, in which you were hurt and unable to work for 3 weeks and you were not at fault and the other party admitted this , then a claim against said other party would be straight forward enough? So here we are over 7 months , yes folks that's MONTHS !!! and the situation isn't any where near complete. So why is this , well it turns out " repeatedly asking for documents, that you've already. submitted , vague justifications as to why ,and jargon that's difficult to interpret, " are actually very wel known tactics that your Insurance company use to delay payment. I bet most of my readers didn't realise that. Well , I can categorically testify to the above as it's happening as we speak. I'm very very very disappointed with Admiral Law use of the aforementioned, and question the integrity of the company. So this is THE SECOND WORST CONSUMER / CUSTOMER SERVICE EXPERIENCE I've ever had, Only topped by ADMIRAL INSURANCE . WELL DONE , I really hope the CEO of EUI reads this and puts themselves in my shoes . Extremely stressful, can't believe you use these tactics, when people have been paying their insurance premiums promptly, and respectfully. This is an on going story , Tune in Next Month for an update Regards to all my readers