Whilst the delivery and ordering service was fine I was disappointed with the quality of the products. The apron was of far thinner material than previous versions of some years ago with the ties also... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I mistakenly put the wrong address on my order. The Aga cook shop were extremely helpful in tracking & redirecting my purchases. So grateful, thank you.
L'entreprise a répondu
Good Service. However the book itself does not give a huge amount of guidance on oven setting to use the simmering facility.
L'entreprise a répondu
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Coordonnées de contact
Royaume-Uni
- www.agacookshop.co.uk
4,5
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pity that the wrong product was…
Pity that the wrong product was dispatched and an exchange was required. Fortunately the correct item arrived quickly thereafter and was fine.
2 juin 2026
Réponse de AGA Cookshop
Hi Nigel,
We appreciate your feedback and apologise for the initial mix-up. We are glad the correct item arrived swiftly and met your expectations.
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Hi Chris,
We're so happy you received fast delivery and great quality products! We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
A great present ! We bought two sets of the AGA oven…
We bought two sets of the AGA oven gloves. One as a present for my brother and his wife whose gloves had reached the end of their life. Anybody who has an Aga will appreciate how essential they are!
27 mai 2026
Réponse de AGA Cookshop
Hi Mark,
We are so glad to hear you appreciate the essential nature of our AGA oven gloves and that they made such a wonderful gift! Thank you for your kind words.
Warm wishes,
AGA Rangemaster
Fast delivery
Fast delivery. Great quality kettle. Distributes the heat from the hob really quickly.
1 juin 2026
Réponse de AGA Cookshop
Hi Mrs Dalrymple,
We are so pleased to hear you are enjoying your new kettle and its quick heating! Thank you for your wonderful feedback.
Warm wishes,
AGA Rangemaster
Excellent and hassle-free service
Before my trip, I asked whether my order could be delivered directly to my hotel. The entire arrangement by email was friendly, quick and very reliable. Everything worked perfectly, and the items were delivered to the hotel exactly as agreed.
I am extremely satisfied with both the service and the products I ordered. I am also still very happy with my AGA cooker. Many thanks to the AGA Cookshop team for their excellent customer service!
14 mai 2026
Réponse de AGA Cookshop
Hi Solveig,
We are so pleased to hear that your delivery to the hotel was seamless and that you are enjoying your products. We truly appreciate your kind words about our customer service!
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Good morning,
We're glad you received great products promptly. We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Hi Hazel,
We're happy you enjoyed our product, pricing, and quick delivery. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
I was kept informed of order.
I was kept informed of order.
Wonderfully boxed.
BUT the delivery was appalling … that is not the fault of your company but of lazy delivery guys who didn’t fill in the form when we were out at 1st delivery attempt!
25 mai 2026
Réponse de AGA Cookshop
Hi Mrs Pickup,
We're glad to hear you were kept informed and enjoyed the packaging. We truly regret the delivery issue and appreciate you bringing it to our attention. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
No Customer Service whatsoever Pans are…
No Customer Service whatsoever Pans are dangerous lid when on hob unable to remove without oven glove unable to use with an oven glove as unable to grab lid Not fit for purpose dangerous
29 mai 2026
Réponse de AGA Cookshop
Hi Sarah,
Thank you for taking the time to leave a review. We are sorry to hear that you have been disappointed with both the product and your customer service experience.
We understand your concerns about the lid's temperature during use and appreciate the opportunity to investigate the matter. Following a review of the information provided, our team has confirmed that the heat transfer to the lid is not due to a manufacturing defect and is considered a normal characteristic of the product in use. As with all cookware, we recommend using appropriate hand protection where necessary when handling hot pans, lids, or cookware components.
As the pans were purchased over two years ago and no manufacturing defect has been identified, we are unfortunately unable to offer a refund on this occasion.
We appreciate that this is not the outcome you were hoping for, and we are sorry for any frustration or inconvenience this situation has caused. Thank you again for taking the time to share your feedback.
Kind regards,
AGA Rangemaster
Quality product
Website easy to use, quick delivery although no email received providing delivery info.
Product expensive but worth the money as AGA quality guaranteed and items suitable for use on our 30amp. cooker.
28 mai 2026
Réponse de AGA Cookshop
Hi Ian,
We're happy to hear you found our website easy to use and that our product's quality met your expectations. We appreciate your feedback regarding the delivery email.
Warm wishes,
AGA Rangemaster
Great cooker, awful customer services experience!
10th June 2026
I ordered a classic deluxe cooker back in March and was given a 6 week wait before delivery. Just before the six weeks I was told that it would be another 2 week wait and then a couple of days before it was due, I was told there would be yet another 2 week wait. This caused significant difficulties with my kitchen refurbishment. After complaining to Customer Services, the delivery was brought forward a week but was still 5 weeks later than the date originally given to me at the point of sale. I was offered a ‘gesture of good will payment’ which was due to be paid to me 2 weeks after my cooker was delivered but, for some reason the accounts department missed the payment, so I have been told it will be a further 2 weeks before it will be in my bank account. I have just complained again and will see what can do to rectify the situation. After the delay with the delivery of my cooker, it is ironic that the repayment, which was offered in order to improve customer relations, has also been delayed and, as it stands at the moment, will not be paid to me until a whole month after my cooker was delivered even though it was offered before delivery took place! On the plus side, I am very happy with the cooker and the team who delivered and fitted it were very professional. I wish I could say the same of the company itself!
20 mai 2026
Réponse de AGA Cookshop
Hi Nette,
Thank you for taking the time to share your detailed feedback. We sincerely regret the significant delays and miscommunications you experienced with both your cooker delivery and the gesture of goodwill payment. We acknowledge the frustration this has caused, especially given your kitchen refurbishment.
We are actively reviewing our processes to prevent such occurrences in the future. We are pleased to hear you are happy with the cooker and the delivery and fitting team.
Warm wishes,
AGA Rangemaster
Everything happened as and when it…
Everything happened as and when it should and as expected.
23 mai 2026
Réponse de AGA Cookshop
Hi Janet,
We are so pleased to hear that everything met your expectations. We appreciate your kind words.
Warm wishes,
AGA Rangemaster
Lovely quality products
Lovely quality products. Well packaged and good shipping. Good experience.
25 mai 2026
Réponse de AGA Cookshop
Hi Samantha,
We're happy to hear you enjoyed our products, packaging, and shipping. We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Hi Keri,
We're so glad you found our website easy to use and enjoyed our products! Thank you for your feedback!
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Hi Graham,
We're so glad we could help with your Parcel Force delivery! Thank you for your kind words.
Warm wishes,
AGA Rangemaster
Easy to use website.
Easy to use website.
My Order came and was delighted with my purchase communication was fantastic
20 mai 2026
Réponse de AGA Cookshop
Dear Catherine,
We're happy you found our website easy to use and were delighted with your purchase! We appreciate your kind words about our communication. 🙂
Warm regards,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Dear Catherine,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
I can see our team attempted to contact you and emailed on 19/05. Regrettably, the parcel was returned to our warehouse as the delivery was unsuccessful due to an incorrect address.
A refund should now have been processed. If you haven’t received it, or if anything remains outstanding, please email us directly at tpsupport@agarangemaster.co.uk and we’ll be happy to look into this straight away.
As a kind reminder, we always recommend double-checking delivery details at checkout, as auto-fill can occasionally populate an incorrect address.
Kind regards,
Alex and The AGA Rangemaster Team
Réponse de AGA Cookshop
Good morning Paul,
Thank you very much for your feedback. We’re delighted to hear you’re happy with the quality of our products, and we hope you thoroughly enjoy your new purchase. 🥘
Best wishes,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Dear Mr Aitken,
Thank you so much for your kind feedback. We’re delighted to hear you’re satisfied with our service and the ordering process. Thank you again for your order.
Warm wishes,
The AGA Rangemaster Team
I ordered some chef pads and bake o…
I ordered some chef pads and bake o glide more than 2 weeks ago. I have had no shipping information at all and nothing has arrived.
6 juin 2026
Réponse de AGA Cookshop
Dear Alexandra,
Thank you for bringing this to our attention, and please accept my sincere apologies for the issues you’ve experienced with your order.
This can sometimes happen if an email address is entered incorrectly or auto-filled by a device. When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk with your dispatch details and your full delivery address (including postcode)? We’ll look into this straight away and ensure it’s resolved promptly.
Thank you for your time. We look forward to getting this sorted for you.
Kind regards,
Alex and The AGA Rangemaster Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.