Whilst the delivery and ordering service was fine I was disappointed with the quality of the products. The apron was of far thinner material than previous versions of some years ago with the ties also... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I mistakenly put the wrong address on my order. The Aga cook shop were extremely helpful in tracking & redirecting my purchases. So grateful, thank you.
L'entreprise a répondu
Good Service. However the book itself does not give a huge amount of guidance on oven setting to use the simmering facility.
L'entreprise a répondu
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Coordonnées de contact
Royaume-Uni
- www.agacookshop.co.uk
4,5
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Very pleased with my frying pan.
16 mai 2026
Réponse de AGA Cookshop
Good morning,
We're so glad you love your frying pan! Thank you for your feedback.
Warm wishes,
AGA Rangemaster
Georgina is thrilled with her kettle
16 mai 2026
Réponse de AGA Cookshop
Hi Sue,
We are so pleased to know she's happy! Thank you for sharing this wonderful feedback with us.
Warm wishes,
AGA Rangemaster
DELIVERY
My purchase was trusted to an inefficient courier who failed to deliver it though I am rarely out
15 mai 2026
Réponse de AGA Cookshop
Hi Jennifer,
We are sorry to hear about the delivery issue you experienced.
We are currently looking into this matter, as this is certainly not the level of service we would expect to provide, and we completely understand how frustrating this situation must be.
We would be happy to assist you with placing a new order and can ensure that you receive full tracking information and delivery updates throughout the process, giving you greater visibility of your shipment's progress.
Please feel free to contact us directly, and we will be more than happy to help.
Warm wishes,
AGA Rangemaster
Used your double oven gloves for years.
Used your double oven gloves for years.
They are decorative, hard wearing, resilient and are extremely resistant to heat.
A great product.
15 mai 2026
Réponse de AGA Cookshop
Hi Jenni.
We are so pleased to hear you've enjoyed our double oven gloves for so long. Your kind words about their quality are truly appreciated.
Warm wishes,
AGA Rangemaster
Aga warranty
Had an Aga pan probably 15+ years old, base of pan warped on an induction hob. Aga replaced the pan under warranty - very pleased.
14 mai 2026
Réponse de AGA Cookshop
Hi David,
We're so glad to hear we could resolve this for you and that you're pleased with the replacement. Thank you for your kind feedback!
Warm wishes,
AGA Rangemaster
I am still waiting for my order!!!
I am still waiting for my order!!!
I have emailed and nobody has bothered to get back to me can somebody please let me know when I can expect it.
7 mai 2026
Réponse de AGA Cookshop
Hi Clare,
We are truly sorry to hear about the delay with your order. We have now contacted you to arrange the redelivery of your order and have also sent you an email containing the tracking information.
Thank you for bringing this to our attention, and we appreciate your feedback.
Warm wishes,
AGA Rangemaster
Upheld the guarantee
Upheld the guarantee. Very pleased with customer service. Prompt and efficient. Love AGA products.
5 mai 2026
Réponse de AGA Cookshop
Good morning,
We're so pleased to hear about your positive experience with our customer service and that you love our products! Thank you for your kind words.
Warm wishes,
AGA Rangemaster
Very helpful customer service
Very helpful customer service - first class and my purchases arrived the next day, so I would rate buying from Aga as a pleasant experience that is difficult to find these days. Quality is always of a high standard.
8 mai 2026
Réponse de AGA Cookshop
Hi Margaret,
We are so pleased to hear you had such a pleasant experience with us, from our customer service to the quality of your purchases and fast delivery. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Good morning,
Thank you for bringing this to our attention. We are sorry to hear about the delay in receiving your order.
We have sent you an email regarding the redelivery of your order. Once we receive your instructions, we can arrange for this to be redelivered.
Warm wishes
AGA Rangemaster
Fantastic Customer service
Fantastic Customer service, Aga replaced a 4 your old pan which had lost it's none stick without without question. Really happy with the attitude and speed of response.
14 mai 2026
Réponse de AGA Cookshop
Good morning,
We are so glad to hear about your positive experience with our customer service! We appreciate you sharing your kind words.
Warm wishes,
AGA Rangemaster
A frying pan is not that technical a…
A frying pan is not that technical a purchase but it certainly looks good.
13 mai 2026
Réponse de AGA Cookshop
Good morning
We're so glad you're happy with how it looks! We appreciate your feedback!
Warm wishes,
AGA Rangemaster
hobb covers and toasting frame A great item and fast postage very…
A great item and fast postage very happy many thanks
13 mai 2026
Réponse de AGA Cookshop
Hi Jackie,
We are so pleased you are happy with your item and our fast postage. Thank you for sharing your feedback!
Warm wishes,
AGA Rangemaster
Superb service and quality of items
1 mai 2026
Réponse de AGA Cookshop
Hi Sharon,
We're happy to hear you enjoyed our service and items. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
The pan arrived on time
The pan arrived on time, this is the third one I’ve ordered. I am very happy with them. Well worth the money.
6 mai 2026
Réponse de AGA Cookshop
Hi Sue,
We are so happy to hear you're pleased with your pan and that it arrived on time! Thank you for your continued support.
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Hi Chris,
We apologise for the lack of shipping updates. We are reviewing our communication process to prevent this. Thank you for your feedback.
Warm wishes,
AGA Rangemaster
Great oven gloves - perfect for the Aga
Nice oven gloves, not like the ones you get in department stores which are too thin. I like the biodegradeable bag they are packed in. I will use it as a compost caddy liner.
7 mai 2026
Réponse de AGA Cookshop
HI Carolyn,
We're so glad you appreciate the quality of our oven gloves. We love that you're repurposing the biodegradable bag! Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
DeIivery issues
No email after a few days went to Royal Mail to be told pity parcel force using Royal Mail cards so contacted Coventry a bit of a night mare .
10 mai 2026
Réponse de AGA Cookshop
Hi Mr Stevens,
We sincerely apologise for the confusion and inconvenience you experienced with your delivery.
We have sent you an email regarding your order and the delivery details. Please could you reply to the email so we can investigate this further and advise you on the next steps.
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Hi Jeremy,
We're so glad your order arrived quickly and you're pleased with the quality! Thank you for your kind words.
Warm wishes,
AGA Rangemaster
poor quality gauntlets
I've bought this product a number of times and the quality has dropped significantly.
10 mai 2026
Réponse de AGA Cookshop
Hi Karen,
Thank you for your feedback regarding the quality of the product. We would appreciate the opportunity to review your case in more detail and discuss this further with you.
Could you please email us at tpsupport@agarangemaster.co.uk with images of the products along with your order number? This will allow us to investigate the quality concerns thoroughly.
We look forward to hearing from you.
Warm wishes,
AGA Rangemaster
Réponse de AGA Cookshop
Hi Malcolm,
We're so happy you love our merchandise and your Aga! Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
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