Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there. I understand why I was given less and still apprecia... Voir plus
L'entreprise a répondu
Every thing went smoothly I was treated like a human not just a consumer. Reasonable interest rates considering the times we love in
L'entreprise a répondu
I had a great experience dealing with Black Lab Loans, particularly with William. What really stood out was the personal service. These days, dealing with banks and online lending can feel l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Écrit par l'entreprise
Coordonnées de contact
L10, 100 Creek Street, 4000, Brisbane, Australie
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Excellent
871 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de Alex Bank
Thanks for the 5-star review!
Blown away by Ryans professionalism. Ryan is the most efficient professional…
Ryan is the most efficient professional I have dealt with in a long time, I will certainly be recommending him to many!
Thank you Ryan
1 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review and shout out to Ryan! We're appreciative of the feedback Linda and delighted you were blown away.
Helpfull and friendly
Being kept up to date with my loan with helpful and friendly staff.
20 mars 2026
Réponse de Alex Bank
Thanks for the 5-star review Georgina!
Réponse de Alex Bank
Thanks for the 5-star review Paul. Glad you found the process quick and easy!
Highly recommend Alex Bank.
Highly recommend Alex Bank.
Fantastic customer service.
Easy smooth process.
25 mars 2026
Réponse de Alex Bank
Thanks for the 5-star review and recommendation!
Réponse de Alex Bank
Thanks for the 5-star review!
Amazing helpful no dragging the process…
Amazing helpful no dragging the process out and can get in contact easily and English speaking custservice people
25 mars 2026
Réponse de Alex Bank
Thanks for the 5-star review Angela!
Réponse de Alex Bank
Thanks for the 5-star review Peter. Quick and easy is great feedback!
Very good support
24 mars 2026
Avis spontané
Réponse de Alex Bank
Thanks for the review Kaitlyn. Glad we were able to support you through the process!
Réponse de Alex Bank
Thanks for the 5-star review! Look forward to you coming back to Alex.Bank again.
Personal loan
Quick turn around and good rates.
Found them through a broker and would use again.
5 mars 2026
Réponse de Alex Bank
Thanks for the 5-star review Aurie!
Super easy
It was super easy to apply and get my loan. Highly recommend Alex Bank plus Qantas points
5 mars 2026
Réponse de Alex Bank
Glad the process was easy Iain! Thanks for the 5-star review.
Réponse de Alex Bank
Thanks for the 5-star review!
Quick and easy to deal with
Quick and easy to deal with. Finance was agreed to within a very short timeframe and at a great interest rate.
26 février 2026
Réponse de Alex Bank
Thanks for the 5-star review Moenier! Glad you found the Alex.Bank process quick and easy. We aim to please!
Everything went through quickly and…
Everything went through quickly and easliy
Only gripe i have is that the banking app is a bit clunky, aside from that no issues 🤙🏻
2 mars 2026
Réponse de Alex Bank
Thanks for the review and sharing your experience Kai. If you have feedback on how we might uplift your app experience we would love to hear it at hello@alex.bank.
This company was fast and everyone I…
This company was fast and everyone I talk to was so helpful.
23 février 2026
Réponse de Alex Bank
Thanks for the 5-star review!
Im very happy with the product
Im very happy with the product. I thought it was competitive. The systems they have in place are easy to use. They have always got back to me promptly if I haven't been able to get through to them. I would not hesitate to recommend Alex Bank
17 février 2026
Réponse de Alex Bank
Thanks for the 5-star review Robert. Delighted that your experience with Alex.Bank was a happy one!
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