Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there. I understand why I was given less and still apprecia... Voir plus
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Every thing went smoothly I was treated like a human not just a consumer. Reasonable interest rates considering the times we love in
L'entreprise a répondu
I had a great experience dealing with Black Lab Loans, particularly with William. What really stood out was the personal service. These days, dealing with banks and online lending can feel l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Écrit par l'entreprise
Coordonnées de contact
L10, 100 Creek Street, 4000, Brisbane, Australie
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Excellent
871 avis
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A répondu à 100 % de ses avis négatifs
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Don’t fall for the hype on the website
Avoid, avoid, avoid. While I acknowledge interest rates are based on personal circumstances, the Alex Bank website is very misleading. Also the timeliness of assessor’s is dreadful. Typically Alex Bank sends you a request for information and then takes at least one full working day to action, followed by another request for additional information (which you knew was needed but not asked for in the original request for information was made). This shows that the assessment process is a sequential check list rather than a wholistic assessment. Also the whole process would be two to three days quicker if the asssesor just called applicants to discuss the documents that are needed. The timeliness claims made by Alex Bank on their website is a joke - do not believe them.
22 avril 2026
Réponse de Alex Bank
Hi Bradley,
Thanks for providing your feedback. We're sorry that your experience in this instance did not meet your expectations or the outcome you were after. Our interest rates are personalised, and depending on your credit score band and financial history you could be offered a rate between 8.49% to 18.49%.
If there is anything we can do to help provide you with more clarity around your specific application or the process we undertake, the team would be more than happy to discuss this with you over the phone or via email. Please reach out to the Alex Bank team via hello@alex.bank or call 13 ALEX (13 2539).
Thanks,
The Alex Bank Team
My first time getting a personal loan
My first time getting a personal loan. And all I can say It was seamless experience and huge thanks to my broker for recommending them. Will definitely go through these guys again thank you
22 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review Aaron! At Alex.Bank we pride ourselves on the partnership we have with brokers to ensure great outcomes for customers.
If you need any questions answered as you navigate your first personal loan don't hesitate to reach out to the team at hello@alex.bank.
Ease of dealing with Alex bank was…
Ease of dealing with Alex bank was fantastic. Everything worked seamlessly with minimal impact
21 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review Michael!
Réponse de Alex Bank
Thanks for the 5-star review Andrew!
The service provided was exceptionally…
The service provided was exceptionally user-friendly, and the customer support was commendable.
17 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review Michael! We’re really glad you found the experience user‑friendly and felt supported by our team. Delivering simple, human and fair banking is exactly what we’re here for!
Excellent Service & Communication 👌
17 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review Ben! When you're happy with our service, we're happy 😃
Working with Shannen from National loans
15 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review Julie!
Excellent service in that you were very…
Excellent service in that you were very prompt and efficient. An easy process so to speak.
15 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review Justin! At Alex.Bank we always strive for a fast, fair and simple process for our customers!
The service was fast and efficient
The service was fast and efficient. Once approved the money was transferred within hours.
14 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review Emma. At Alex.Bank we pride ourselves on fast, fair and flexible banking!
Easy to deal with great correspondence…
Easy to deal with great correspondence throughout application
13 avril 2026
Réponse de Alex Bank
Thanks for the 5-star review Mark! Communication is key at Alex.Bank.
Réponse de Alex Bank
Thanks for the 5-star review Aaron!
The process was simple and quick
The process was simple and quick, however, disappointed somewhat with the rate offered. Quick responses and friendly service from helpful staff
8 avril 2026
Réponse de Alex Bank
Hi Damir,
Thanks for your review. We're sorry that your experience with Alex Bank did not meet the outcome you were after.
Our interest rates are personalised and dependent on your individual on your credit score and financial history. For more details please visit our FAQs page www.alex.bank/faq/
If there is anything we can do to help provide you with more clarity around your specific application and the reasons behind your offered rate, the team would be more than happy to discuss this with you over the phone or via email.
Thanks,
The Alex.Bank Team
Réponse de Alex Bank
Thanks for the 5-star review Brett!
Réponse de Alex Bank
Thanks for the review Wendy!
Réponse de Alex Bank
Thanks for the 5-star review Chris! Pleased you found the process easy.
Réponse de Alex Bank
Thanks for the review Parshant!
Réponse de Alex Bank
Thanks for the 5-star review Glen!
Amazing experience
26 mars 2026
Réponse de Alex Bank
Thank for the review. The Alex.Bank team is thrilled you had an amazing experience!
Réponse de Alex Bank
Thanks for the 5-star review Bronwyn!
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