Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds... Voir plus
L'entreprise a répondu
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I had a great experience dealing with Black Lab Loans, particularly with William. What really stood out was the personal service. These days, dealing with banks and online lending can feel l... Voir plus
L'entreprise a répondu
So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there. I understand why I was given less and still apprecia... Voir plus
L'entreprise a répondu
I'd like to give alex bank and BIG thank you for allowing me to buy a new car, the whole process was nice and easy to do and i would highly recomend them to family members
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Écrit par l'entreprise
Coordonnées de contact
L10, 100 Creek Street, 4000, Brisbane, Australie
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Excellent
869 avis
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A répondu à 100 % de ses avis négatifs
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Really good help me out a fair bit and…
Really good help me out a fair bit and overall good communication and fast working, highly recommend
1 juillet 2026
Réponse de Alex Bank
Thanks for the 5-star review Liam! It’s great to know we could lend a hand when it mattered. We really appreciate the recommendation.
extremely quick efficienct and low…
extremely quick efficienct and low rates compared to to car dealer , overall a good experience
30 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Adrian! It sounds like you did your homework before choosing a lender, so we're pleased Alex.Bank stacked up well. Enjoy the new wheels!
Réponse de Alex Bank
Thanks for the review Isaac! Quick and easy is exactly how we believe banking should be.
Superb highly recommended
1 juillet 2026
Réponse de Alex Bank
Thanks for the review Lucky! There's nothing more superb than a 5-star review from one of our customers 😍
Réponse de Alex Bank
Thanks for the 5-star review Russell! We like to keep things simple, so we'll happily take that feedback. Thanks for choosing Alex.Bank!
Joel negotiated a great rate with Alex…
Joel negotiated a great rate with Alex bank, he kept me well informed throughout the process. It was a trouble free experience and extremely easy to set up an account with Alex Bank. I would definitely recommend them
29 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Damian! It's great to hear the whole experience felt easy from start to finish, and we really appreciate the recommendation!
Very happy
The communication has been outstanding and everything has gone very smoothly
29 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Benjamin! We're very happy to hear that. An outstanding banking experience is exactly how it should be!
Réponse de Alex Bank
Thanks for the review Mark!
Easy communication and great value
Easy communication and great value! Would highly recommend to anyone.
26 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Steven! We really appreciate the recommendation. Great value and easy communication are two things that never go out of style!
Thank you very much Alex Bank
Thank you very much Alex Bank. You help my family big time.
19 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Simon! Hearing that we were able to help your family means a lot. Thank you for choosing Alex.Bank and for putting your trust in us.
Réponse de Alex Bank
Thanks for the 5-star review Cameron! Great to hear that fast approvals and a simple, fully digital experience are a winning combination for you!
Very easy to applt and quick response.
18 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Michael! We appreciate you choosing to bank on Alex. Fast responses and a simple application process are exactly what banking should feel like.
Approval😋😋😋😋😋😋😋😋😋
18 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Christopher! That’s some serious approval energy 😊 love to see it.
They gave me a really good interest…
They gave me a really good interest rate and process for the application was really easy.
25 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Ethienne! A fair rate with a fast and simple process is a winning combination that we were happy to provide!
Alex Bank were great to deal with!!!
24 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Moira!!!
Great service will use again
Great service will use again, great communication, quick in response.
24 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Shanz! Repeat customers are our favourite kind, so we'd love to help again whenever you need us.
Loan Start up
Setting up my loan was very easy and straight forward. The only issue i had was setting up my online banking but their customer service team were very helpful and attentive. After a few e-mails it was all sorted.
23 juin 2026
Réponse de Alex Bank
Thanks for the review Jason! We always aim for a fast, fair and simple experience and appreciate your patience while the online banking setup was sorted. It’s great to hear the team was able to get everything resolved quickly for you.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently obtained finance through Alex Bank, and I couldn't be happier with the experience.
From the very beginning, the communication between Alex Bank and Cale from Sierra Car Loans was exceptional. Everything flowed seamlessly from one stage to the next, and I was kept informed throughout the entire process. There were no surprises, no confusion, and no wondering what was happening next.
What really stood out was how well Alex Bank and Cale worked together behind the scenes. The transition from application to approval was smooth, efficient, and professional. Any documentation required was clearly explained, and I always felt supported and informed along the way.
Cale was proactive throughout the process, regularly keeping me updated and letting me know what to expect before emails and documentation arrived. That level of communication gave me confidence and made the entire experience feel simple and stress-free.
The whole process was straightforward, professional, and far easier than I anticipated. It's refreshing to deal with a lender and broker who genuinely value clear communication and customer service.
A sincere thank you to Alex Bank and Cale from Sierra Car Loans for making the entire experience such a positive one. I would have no hesitation in recommending them to anyone looking for finance.
Sam Sergi
22 juin 2026
Réponse de Alex Bank
Thank you so much for this glowing 5-star review Sam! We really appreciate you taking the time to share such a detailed review, it means a lot. Just like your new car, we aim to make the process run like a well‑oiled machine when working with brokers, so it’s amazing to hear you felt informed and supported the whole way through.
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