Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there. I understand why I was given less and still apprecia... Voir plus
L'entreprise a répondu
Every thing went smoothly I was treated like a human not just a consumer. Reasonable interest rates considering the times we love in
I had a great experience dealing with Black Lab Loans, particularly with William. What really stood out was the personal service. These days, dealing with banks and online lending can feel l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Écrit par l'entreprise
Coordonnées de contact
L10, 100 Creek Street, 4000, Brisbane, Australie
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Excellent
871 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Loan Start up
Setting up my loan was very easy and straight forward. The only issue i had was setting up my online banking but their customer service team were very helpful and attentive. After a few e-mails it was all sorted.
23 juin 2026
Réponse de Alex Bank
Thanks for the review Jason! We always aim for a fast, fair and simple experience and appreciate your patience while the online banking setup was sorted. It’s great to hear the team was able to get everything resolved quickly for you.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently obtained finance through Alex Bank, and I couldn't be happier with the experience.
From the very beginning, the communication between Alex Bank and Cale from Sierra Car Loans was exceptional. Everything flowed seamlessly from one stage to the next, and I was kept informed throughout the entire process. There were no surprises, no confusion, and no wondering what was happening next.
What really stood out was how well Alex Bank and Cale worked together behind the scenes. The transition from application to approval was smooth, efficient, and professional. Any documentation required was clearly explained, and I always felt supported and informed along the way.
Cale was proactive throughout the process, regularly keeping me updated and letting me know what to expect before emails and documentation arrived. That level of communication gave me confidence and made the entire experience feel simple and stress-free.
The whole process was straightforward, professional, and far easier than I anticipated. It's refreshing to deal with a lender and broker who genuinely value clear communication and customer service.
A sincere thank you to Alex Bank and Cale from Sierra Car Loans for making the entire experience such a positive one. I would have no hesitation in recommending them to anyone looking for finance.
Sam Sergi
22 juin 2026
Réponse de Alex Bank
Thank you so much for this glowing 5-star review Sam! We really appreciate you taking the time to share such a detailed review, it means a lot. Just like your new car, we aim to make the process run like a well‑oiled machine when working with brokers, so it’s amazing to hear you felt informed and supported the whole way through.
Réponse de Alex Bank
Thanks for the 5-star review Peter!
Réponse de Alex Bank
Thanks for the 5-star review Kamran! Great to hear you found the whole process quick and efficient, and you got the outcome you were hoping for.
Great interest rate
Great interest rate. Just a lot info required as I am self employed. Hate the digital id
12 juin 2026
Réponse de Alex Bank
Thanks for the review Malcolm! We know there can be a bit more involved for self‑employed applications. We appreciate you working through that with us and it's great to hear the interest rate hit the mark.
Quick and easy online application and…
Quick and easy online application and approval. i got the lowest interest of my car loan. Would highly recommend.
Thank you Alex bank 👍
12 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Erwin! Good to hear we could get you on the road with a fast approval and a rate you felt great about. We appreciate you spreading the word, enjoy the new wheels!
I enjoy the cash game and it was the…
I enjoy the cash game and it was the good day of my life and I was happy that I pick up a lot of money
22 juin 2026
Avis spontané
Réponse de Alex Bank
Thanks for the 5-star review!
Réponse de Alex Bank
Thanks for the 5-star review Deborah!
Réponse de Alex Bank
Thanks for the 5-star review Jo! A great rate with a fair and simple process is exactly how it should be.
Having a load financed through Alex…
Having a load financed through Alex bank was simple and efficient. For anyone wanting a hassle free experience (obviously providing all relevant information to have finance approved), I highly recommend Alex bank.
18 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Shane! Fast, fair and simple banking is what we aim for, and we really appreciate you recommending us.
I couldn't fault the process from
I couldn't fault the process from
start to finish. Within a few days I had my loan sorted and funds received. I thoroughly recommend Alex bank to anyone! Thank you!
11 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Carol! That’s a strong endorsement, and it’s great to know you had such a smooth experience in taking a loan out with us. We really appreciate the recommendation!
Excellent service and an easy banking…
Excellent service and an easy banking experience. Friendly staff, quick responses, and a straightforward application process. Highly recommended!
18 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Harpreet! Friendly, responsive and easy to deal with is exactly how banking should feel. Appreciate the recommendation!
Réponse de Alex Bank
Thanks for the 5-star review Paul! Quick and easy is exactly how it should be, so it's great to know it all came together without any hassle.
Through my broker from Savvy
Through my broker from Savvy, Amelia, Alex bank did very good to me.
18 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Teena! Great to hear everything came together so well through your broker, we really appreciate you sharing your experience with us.
Communication has been great both…
Communication has been great both verbally and electronic very satisfying.
17 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Jamie! It’s great to hear you had a positive experience with us, especially the communication keeping things smooth from start to finish!
The process went quickly
The process went quickly, no longer period to wait.
Clear communication-skilled staffs.
Affordable rate interest.
16 juin 2026
Réponse de Alex Bank
Thanks for the 5-star review Ntunzwenimana! It’s great to know everything moved quickly and the communication made things easy along the way.
Réponse de Alex Bank
Thanks for the fantastic 5-star review Grant!
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