Altosoftware Avis 

Nasreen was very helpful. We missed our first appointment and Nasreen called back straightaway to reschedule another one and despite having some technical difficulty from ourside the Alto team was very patient and answered all of our questions.

We’ve had a fantastic experience working with Victoria as our account manager. She is always incredibly efficient when it comes to handling any issues or queries we have, ensuring that everything is dealt with quickly and smoothly. Victoria is also very proactive in staying in touch, regularly checking in to let us know she’s available whenever we need support. Her knowledge of the system is excellent, and she always takes the time to explain things clearly and thoroughly, helping us get the most out of the platform. It’s a pleasure working with her and knowing we have such reliable support in place.

I've been really happy with the support and service I've received from James Francis as our Account Manager. Their attention to detail, responsiveness, and genuine willingness to help has made a big difference. James Francis has taken the time to understand our needs and has always been proactive in finding solutions or providing updates. I really appreciate the working relationship we’ve built so far – it's been a pleasure.

We have used Alto for over 5 years now and are extremely satisfied with the way this platform supports our business needs. Amy Hammond was great during the initial upgrade process and has gone onto provide excellent back up as and when needed.

Always happy to assist whether on the telephone or online. Great support throughout!

James Francis, our account manager, has been extremely helpful getting us all set up and running with Alto. Thanks James.

I have recently started at a new business that use Alto, Amy has been really helpful in me learning how to navigate the system as I previously used Jupix.

I am loving using Alto!

We couldn't be happier with the Alto Team! After switching CRM providers, the team has been exceptional from start to finish. Since onboarding, we've had the pleasure of working with James Francis as our account manager, and he has been outstanding. James is always quick to respond, offering efficient solutions to any queries or issues we encounter. He's not only professional but also friendly and easy to work with, making the whole experience smooth and enjoyable. We truly appreciate the support and couldn't ask for a better partner!

We've been using this agency software for a few years now, and while it’s always been good, the real difference has been the return of our original account manager, Amy Hammond.

Since Amy came back, the level of support and communication has been on another level. She truly understands our business, listens to our concerns, and acts quickly to get things sorted. She’s knowledgeable, proactive, and genuinely cares about making the software work for us.

We’d certainly recommend.

Amy Hammond has been extremely helpful and attentive, helping us with any issues we have encountered. Most recently she ensured our Financial export from Jupix ran smoothly.

Having recently rebranded my company , the thought of transfering the data from one CRM to another filled me with dread. Dealing with Amy was a big help and grateful she was helping with the process.
great customer support, highly recommend.

Ben was quick to set up access to Alto so that we could test it for a week to see if it was suitable for our business. He has kept in touch during the trial and is quick to deal with any questions we have had.

Great communication and quick response to help resolve any issues that occur. Being flexible for client follow-ups/reviews

Amy Hammond is our Key Account Manager, she is always on hand, is pro-active, approachable, personable and a real pleasure to deal with. Clearly extremely experienced and knowledgeable with a 'Can-do' attitude who is always on hand to help. Another great thing is that Amy makes herself available when needed. Amy has been instrumental in helping us improve our business by liaising with other departments to help us utilise Alto better and more efficiently.

I asked about additional information being added onto my Alto to do with compliance and Ben Mcleod provided the information so we were able to implement this.

poor quality reporting function, out of date and clunky operating. Very expensive, and a nightmare to communicate with. There are much better options which are much cheaper. Hugely disappointing

The team at Alto are always quick to respond whenever we need help or support.

Datafeeds are always set up in a timely manner and great communication.

very poor service, impossible to deal with. very unhelpful

STAY AWAY!

similar experience to most recent review.
The demo was good. The actual product was terrible
Raised prices months into a 2 year contract after the salesmen states that it is a fixed cost for the contract period. absolute shambolic company with no customer service.