I bought my car from Ancaster and, when the battery needed replacing, the radio, satnav and rear camera stopped working and needed a code. Ancaster were most unhelpful. I no longer live near Bromley... Voir plus
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Lisez les avis des autres
Kerri was so nice as soon as I walked in for my appointment, I had some hot chocolate whilst i waited, it didn’t take long at all, overall it was a good experience from omoda welling.
L'entreprise a répondu
This is not a comment about the Service, but a comment about the driver of one of your vans in Ealing this morning. I can’t honestly praise him enough. I was approaching a level crossing opposite Lamm... Voir plus
L'entreprise a répondu
Bought a pre-registered i20 tech line. All completed within 2 days. Traded in my i10 for very competitive price. Very happy with the car , the customer service from all the staff at Ancaster Chistlehu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire Hyundai
- Concessionnaire Nissan
- Concessionnaire Renault
- Concessionnaire Skoda
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Ancaster Your trusted car dealer for 75 years. Discover the best car buying experience in South London, West London, Surrey & Kent At Ancaster, we take pride in being one of the largest and most reputable car dealerships in the region. With 14 sales locations and a trade parts warehouse, we represent seven leading brands, including Nissan, Hyundai, MG, Renault, Dacia, Genesis & Škoda. A legacy of quality and value Since our establishment in 1949, we have been committed to delivering exceptional service and providing top-quality vehicles to our valued customers. With 75 years of experience serving the local community, you can trust us to meet your automotive needs with utmost professionalism.
Coordonnées de contact
London, Royaume-Uni
- www.ancaster.co.uk
4,4
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Steve was particularly helpful in…
Steve was particularly helpful in answering my questions and ensuring everything went smoothly. The whole experience felt well-organised and simple, which I appreciated.
3 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi, thank you for your fantastic review and five star rating. We are thrilled to hear that Steve was able to assist you and make the process smooth and straightforward. Your kind words mean a lot to us. We look forward to welcoming you back to Ancaster Nissan Epsom in the future.
Réponse de Ancaster Group
Hi Jane, we are pleased to hear you found our team polite and friendly during your visit to Ancaster Nissan South Croydon. Thank you for your kind review and five star rating. We hope to see you again soon.
The team at Ancaster Nissan Epsom were…
The team at Ancaster Nissan Epsom were friendly and professional. They explained everything clearly and allowed me to take my time without any pressure. I appreciated their polite approach during the process.
3 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi Anita, we are thrilled to hear about your positive experience at Ancaster Nissan Epsom. Thank you for sharing your kind words and the five star rating. Kumaran will be pleased to know his efforts made you feel comfortable and well-informed. We hope to see you again in the future.
Great service Kieron summer
Great service Kieron summer. Wonderful behaviour and excellent customer service. Really helpful to take decisions. Really appreciate his support.
3 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi, we are thrilled to hear about your positive experience at Ancaster Nissan Slough. Kieron will be delighted to know his excellent customer service and support made such a great impression. Thank you for your kind review and the five star rating.
Réponse de Ancaster Group
Hi Kumar, thank you for your five star review. We are pleased to hear that Masaar and Karan provided excellent service during your visit to Ancaster Nissan Heathrow. We look forward to welcoming you again in the future.
Really happy with how things went
Really happy with how things went. I was a bit unsure at first, but Kumaran took the time to explain everything and gave honest advice without any pressure, which made me feel comfortable.
2 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi Anita, thank you for the glowing review and five star rating. We are delighted to hear that you appreciated our friendly and professional service at Ancaster Nissan Epsom. It is great to know our team made you feel comfortable and supported throughout the process. We look forward to assisting you again in the future.
The process was very smooth
The process was very smooth, and I was kept informed throughout. Timelines were clear, and everything happened as expected without any confusion. Sarah provided updates regularly, which made the experience straightforward. She explained things well during the handover of the car and showed good knowledge when answering my questions.
2 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi Louise, we are delighted to hear about your smooth experience at Ancaster Nissan Epsom. It is great to know that Sarah kept you well informed and provided clear updates throughout the process. We appreciate your kind words and the five star rating.
If I could offer no stars i would.
If I could offer no stars i would.
This is not about Nissan, the sales or parts department.
This is purely about the service department.
I took my car in for a recall check, at collection I noticed a scratch.
After consulting them before I left, as it was raining, i arranged to send some more pics in later.
I sent in the pics and a reply was sent advising the manager would review and be in touch.
This was repeated over the course of 3 months. I went to the garage in person, asked to see the service manager only to be told bluntly NO. Not they're busy, they're not here, just NO.
Another email exchange with the woman saying the manager would look at it and still nothing happened.
Eventually I called Nissan Customer Services who couldn't be more helpful. They got the manager on the phone to try and resolve the issue with me, they refused to even come on the phone to talk to me.
Even Customer Services were shocked at the behaviour.
After more emails and phone calls from Customer Services to them, they eventually organised for the scratch to be repaired. 5 months after the event.
I would avoid this place for servicing, horrible customer service.
12 décembre 2025
Avis spontané
Réponse de Ancaster Group
Hi Jim, thank you for sharing your feedback. We are deeply sorry to hear about your experience with our service department at Ancaster Nissan South Croydon. We understand how frustrating it must have been to face delays and communication issues while trying to resolve the matter. Your concerns regarding the scratch and the way the situation was handled are genuinely important to us. We will review this internally to ensure we learn from it and improve our customer service standards. Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
Jack in sales at Chislehurst was very…
Jack in sales at Chislehurst was very helpful and made sure my choice of new car fitted my needs perfectly. My mobility needs were catered for and the finance options were explained in depth which made the process a lot easier. Excellent coffee which always helps. I will be recommending to friends and family.
2 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi David, we are thrilled to hear that Jack provided such helpful service and ensured your mobility needs were met when choosing your new car. Thank you for your kind words and the five star rating. We appreciate your recommendation to friends and family. Best regards, Ancaster Hyundai Chislehurst.
Nathan was helpful throughout
Nathan was helpful throughout, staying calm despite multiple delays. He listened carefully to what I needed and remained polite and professional during a stressful handover process. I appreciated that he didn’t pressure me at any point and handled everything with a friendly attitude.
30 juin 2026
Avis spontané
Réponse de Ancaster Group
Hi Clifton, we are thrilled to hear about your positive experience at Ancaster MG Bromley. Nathan's dedication to providing attentive and professional service during the handover process clearly made a difference. Thank you for sharing your kind words and giving us a five star rating. We hope to assist you again in the future.
Helpful team
The team at Ancaster Hyundai Chislehurst were friendly and professional. They were easy to talk to, which made everything straightforward. The new service department really simplified the process for me.
1 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi Colin, we are delighted to hear about your positive experience at Ancaster Hyundai Chislehurst. Thank you for highlighting the friendly and professional nature of our team and the improvements made by our new service department. We look forward to welcoming you back in the future.
Fantastic service easy from start to…
Fantastic service easy from start to finish
1 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi Michael, we are thrilled to hear you had such a positive experience at Ancaster Nissan Penge. It is great to know the process was seamless for you from start to finish. Thank you for your fantastic review and five star rating.
Helpful And Professional
Friendly, helpful staff and very knowledgeable parts department. I visited Ancaster Hyundai in Croydon, Purley Way.
1 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi Deborah, we are thrilled to hear about your positive experience. It is wonderful to know you found our staff friendly and helpful, and that our parts department impressed you with their knowledge. Thank you for your kind review and the five-star rating.
I felt a bit unsure at first
I felt a bit unsure at first, but Juan was really helpful from the initial phone call. When we met in person, he explained everything clearly, which made things much easier to understand. The test drive gave me a better idea of the car, and I appreciated not feeling any pressure to make quick decisions. On collection day, Juan went through all the buttons and even connected my phone to the car. The process felt straightforward and clear throughout.
25 juin 2026
Avis spontané
Réponse de Ancaster Group
Hi Lesley, we are delighted to hear about your experience at Ancaster Hyundai Chislehurst. It is wonderful to know that Juan’s helpfulness and clear explanations made the process smooth and enjoyable for you. Thank you for sharing your positive review and the five star rating. We hope you enjoy driving your new car, and we look forward to welcoming you again in the future.
Quality professional service
Quick, professional service. Kept me well informed throughout. A very positive experience I don’t hesitate to recommend.
30 juin 2026
Avis spontané
Réponse de Ancaster Group
Hi Maurice, we are thrilled to hear about your positive experience at Ancaster Hyundai Chislehurst. It is great to know you found our service quick, professional, and well communicated. Thank you for your recommendation and the five-star rating.
Chaotic service booking system needs overhaul
I requested an annual service for my Juke via the online system, with the usual "not booked until confirmed by our agent" malarkey. No confirmation had arrived four days later, so I phoned and was left queueing for seven minutes. I showed up to Penge in person, where another service customer and myself were ignored at the service dept. counter for several minutes. A staffer, not rudely but off-handedly told me to expect appointment confirmation any day, but undertook to process this at Penge. Email confirmation came yesterday. This morning a cancellation notice came by email. I phoned again and got a pleasant and helpful staffer who told me the cancellation was a fiction/error, and my appointment REMAINS booked as requested at Penge. If I arrive on the day and the service doesn't happen, I shall blow a gasket!
1 juillet 2026
Avis spontané
Réponse de Ancaster Group
Hi Barry, thank you for taking the time to share your experience. We are sorry to hear about the issues you faced with our booking process and the confusion surrounding your service appointment. Your feedback is invaluable, and we apologise for the inconvenience caused by the delays, lack of communication and conflicting updates. We are glad to hear that a member of our team was able to clarify the situation for you, and we are committed to ensuring your service appointment at Ancaster Nissan Penge goes smoothly. If there are any further concerns, please do not hesitate to get in touch.
I was really pleased with the service I…
I was really pleased with the service I received when I brought my car in. Jackie was very helpful and took the time to explain everything that had been done during the service. She made it all clear, which was reassuring since I’m not always confident with this sort of thing.
She also helped me set up a new service plan, which felt like a good option for keeping on top of things in future. Everyone I interacted with was polite and professional, and the process felt straightforward without being rushed.
It’s nice to feel comfortable leaving your car in capable hands.
29 juin 2026
Avis spontané
Réponse de Ancaster Group
Hi, thank you for your fantastic review and five star rating. We are delighted to hear that Jackie provided clear and reassuring assistance during your visit to Ancaster Nissan Penge. It is great to know you found the service plan helpful and felt confident leaving your car in our care. Your kind words about our team's professionalism mean a lot to us. We look forward to welcoming you back in the future.
The test drive was really helpful
The test drive was really helpful, and I felt looked after throughout. Martin was very patient and respectful, which made me feel reassured about my decision.
29 juin 2026
Avis spontané
Réponse de Ancaster Group
Hi, thank you for the fantastic review and five star rating. We are thrilled to hear that you found the test drive helpful and felt well looked after at Ancaster Nissan Eltham. Martin will be pleased to know his patience and respectful approach reassured you during your decision making process. We hope to see you again soon.
The communication throughout was really…
The communication throughout was really good. They kept me informed at every stage and were quick to respond whenever I had a question. It all felt very smooth and straightforward. I do want to mention Lee, who was particularly helpful when I found myself in a bit of a tricky situation. He was patient and took the time to sort everything out, which made things much easier for me. His approach stood out and left a great impression.
29 juin 2026
Avis spontané
Réponse de Ancaster Group
Hi Nigel, we are delighted to hear that your experience at Ancaster Hyundai Croydon was smooth and straightforward. Thank you for highlighting Lee's efforts; it is great to know he made a positive impression and was able to assist you during a challenging moment. We appreciate your kind words and look forward to welcoming you again in the future.
Visited the dealership to choose a car
Visited the dealership to choose a car. Omar was polite, understood what I was looking for, and helped me find the right fit. Felt comfortable throughout. Pleased with the experience.
29 juin 2026
Avis spontané
Réponse de Ancaster Group
Hi, we are thrilled to hear about your positive experience at Ancaster Nissan Penge. Omar will be pleased to know he was able to assist you in finding the perfect car. Thank you for taking the time to leave such a great review and rating. We hope to see you again in the future.
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