Ancaster Group Avis 

Very helpful dealership

Excellent staff throughout

All the good reviews here are from people purchasing, they’re in for a shock when they have to deal with the repairs side.

Had a terrible experience with the manager Ian and have had to put in a formal complaint due to the poor handling of the car repair.

The rest of the team are great but unfortunately Ian, who appears to head up the team ruins the experience.

I had a great experience from start to finish. David Batchelor explained the process clearly, with no pressure, and took the time to answer all of my questions. He also talked me through the car's specifications, making sure I understood everything.
Leading up to collection day, Luke Ring kept me well informed throughout and helped me with the final paperwork. Before I set off, he also took the time to show me the car's features and specifications, ensuring I was comfortable and confident before driving away. Based on my experience, I would highly recommend buying a car from Renault Dartford.

I had visited Hyundai Ancaster Croydon with my brother as he was looking for a New SUV. Firstly the dealership is very warm and welcoming from the outside and the interior is very stylish and modern. The Sales Team Staff Member Nadir was dealing with my brother’s appointment. He was very professional, kind, calm and courteous. He offered us refreshments throughout the meeting and directed us where the toilets were if we needed to use them. My brother and his wife went for a Test Drive in a New Santa Fe which they really enjoyed and Nadir was so helpful and guided them with no pressure at all.

They had negotiated a good deal with the Sales Manager Vanessa who was very charming and honest and struck a good deal. They also spoke to Piero who was a very knowledgeable and friendly manager who informed them about costing details.

My brother was so happy with his purchase and I was very impressed I decided to buy one myself. Again my dealing was with Nadir and he was exactly the same with me and even more professional and went beyond to assist me.

I had spoke to Vanessa and Terry on my visits who both were on point with striking a good deal for me.

From the start to end everyone who I spoke to was polite and professional. I really urge anyone looking for a new or used car from this dealership please contact them as the service is 10/10.

They will do there upmost to help you and do the best of their ability to get a great end result.

Great Dealership

Big Shout Out to Nadir top guy and overall legend 👍🏽

I took my car in for a service at Ancaster Nissan Slough. They talked me through everything and provided clear explanations about the process. No issues were found, and I appreciated the time they took to go over the details with me. I've been a loyal Nissan customer for years, and this experience was consistent with the good service I’ve come to expect.

I would strongly advise people to avoid this dealership (Ancaster). My Nissan lease is maintained directly through this branch and Nissan Financial Services, and I pay monthly for a maintenance package. However, when my car suffered a total alternator failure and left me stranded, the dealership outright refused to accept the broken vehicle onto their property when the AA towed me there. The AA patrol mechanic even had to note "dealer would not accept vehicle" on my official report.
To top it all off, when trying to get it sorted, Nihal at the dealership dismissively told me, "this is not a hairdresser." The ultimate irony is being told by staff that I can't just "drop in" with an emergency breakdown and have to book an appointment first. Being insulted and turned away by the very place that is supposed to maintain my vehicle during a stressful breakdown is completely unacceptable. Save yourself the hassle and avoid this place.

Really Happy with the service I got from Simon. He went through everything to make sure I was happy and understood all that was being said about the car I purchased. I couldn’t recommend him enough thank you

The team made the process straightforward. Check-in was quick and easy, and everything about the loan car was explained clearly. The service staff were professional and approachable. I felt looked after during my visit and appreciated how smoothly it all went. My car was serviced without any issues.

Ancaster are a friendly and professional company. Efficient and up to speed with new Nissan cars. Explaining things clearly and providing a good test drive experience. I would highly recommend Ancaster. Thank you

My 2026 Qashqai epower suffered a system failure on a Friday morning and was returned to Ancaster South Croydon later that day. On the following Monday I recieved and condition report (with video) which identified a damaged o/s ABS cable (probaly chewed by a fox)
Verne Williams went out of his way to source a replacement sensor which was fitted on the Tuesday and my car was ready for collection by 10a.m.
Excellent customer service from Verne and the rest of the service team

In a very busy service area Tracy was calm and professional and caring to her customers

Great service from the Dartford branch always professional and supportive

The staff took the time to explain everything clearly and kept me informed throughout the process. Regular updates were provided, which made things easy to follow. Tyrone Blake was knowledgeable, professional, and friendly during each visit. I appreciated being offered a drink as soon as I sat down. Every detail was explained thoroughly, helping me feel confident in my decisions. The process from test drive to handover went smoothly.

Nihal from customer service was very helpful and ensured I was kept informed during the process. Communication was clear, and everything felt organised. The staff were friendly and professional throughout, which made things straightforward. I always knew what was happening at each stage, and it all went smoothly.

Simon was great, making me feel comfortable throughout the process. There wasn’t any pressure or hard selling. He kept me informed about the timeline and explained the options clearly, so I knew where I stood. It felt professional yet friendly all round.

The dealership had a good atmosphere, and the waiting area was comfortable. The staff took the time to explain everything clearly and talked me through the process in detail. Special thanks to Nihal, who was professional, pleasant, and knowledgeable. He made the experience much smoother and is a great addition to the team at Ancaster Nissan Heathrow.

I visited Ancaster Nissan South Croydon for a service and found the showroom had a welcoming atmosphere and was very clean. Mike was super efficient, taking care of everything quickly after I dropped my keys in the locker. The staff were friendly and professional throughout.

The process was simple and straightforward. George took the time to explain everything clearly and followed up whenever needed. A smooth experience from ordering to delivery.

My first service at Ancaster Eltham was a good experience, staff were very good & the service was very quick & easy.
I would recommend there after service .