Ancaster Group Avis 

They are very rude and helpless , today 3 times I called them ,just I need a part for my MG , I wanted to buy this part from MG dealership , but they didn't want to do their job . What I want nearly £300 cost ,but why they didn't want to sale it no idea .very very disappointed. .

The dealership had a clean, professional atmosphere and didn’t feel pushy. I appreciated being able to take my time during the process.

I went in expecting a straightforward service, but it took longer than I anticipated. The staff were friendly and professional, and the atmosphere in the dealership was pleasant. They kept me informed about the progress, though I had to follow up at one point. A video of the service was shared with me earlier on, which was helpful, but it didn’t match the time it took to finish everything. When I got back into my car, I noticed that the interior cleaning felt a bit rushed. Given how long I’d waited, I thought this could have been better handled.

In the end, my car service was completed as planned.

Almost total lack of communication having reserved a car with a finance package offered that was rescinded. When I was eventually called, I was linked to the wrong vehicle despite having an offer in email, it wasn't honoured. I had arranged to collect the car and insured it, booked a flight from Edinburgh to city airport which I lost. I'm still waiting on the reservation fee being refunded and another has past with no communication. Simply not acceptable treatment given the feedback left by others. Requested a call from dealer principle to discuss, nothing. Honest comments by an honest individual approaching retirement.

I had my car booked in for an MOT at Ancaster Hyundai Croydon and was advised it would take up to 45 minutes to complete the MOT test when checking in. I decided to do some work whilst I waited for the test to be done. 4 hours later, I went to check the state of the car if it's been done or queued in, I was then informed something happened to their system so it won't be done that day. I was told to go back home, call back before their closing time so as to get an update if the system was back online. I called the telephone number for the contact centre team and was informed that no one picked up from the service team. Following day, I called and still no response, requested for a call back and urgent call back, still not a single response. Instead, 48 hours later, I was still chasing someone for an update on my car.

The communication throughout has been appalling. I called the customer service call centre several times, only to be told they couldn’t get hold of anyone at the branch themselves. It’s completely unacceptable that customers are left with no information and no way of contacting the people responsible for their vehicle.

This has been an incredibly frustrating experience and the lack of communication has been the worst part. I would not recommend Ancaster Hyundai Croydon or their service to anyone. There are far better dealerships that actually keep their customers informed.

The staff were friendly and professional throughout. The process was straightforward and easy to follow, with no unnecessary complications. Everything was explained clearly, which made it simple to proceed without any issues. I left satisfied with how everything was handled.

Luke was very helpful throughout. He listened carefully to what I was looking for and made sure my preferences were taken into account. There was no pressure to make a decision, which made the process feel relaxed. Everything was handled efficiently, and nothing seemed like too much trouble. I left feeling confident about the car I chose.

I felt really looked after throughout the process of buying my car. Jim Hawkins provided honest advice and made sure I had all the information I needed. He helped me choose a car that suited my needs without any pressure, which made the experience very straightforward. I appreciated the trustworthy guidance and attention to detail. It was reassuring to deal with someone so knowledgeable. Definitely appreciated how everything was handled with care and transparency.

Outstanding service. Mark Burton talked me through the problem, suggested options and then came up with the most pragmatic solution. Couldn't be better.

The process was smooth and straightforward. I felt looked after and valued throughout, with clear communication at each stage. Mark Holmes provided helpful support, making things easier to manage. Everything was handled efficiently.

Pascal was such a good salesman he made us feel at ease all the time and be never pressured us into buying a car. He explained everything to us

Never get anything right and didn’t return my deposit after making many call to customer service just get passed around and no one ever does anything to resolve it . Never buying from ancaster again or Nissan .

Fantastic service from Ancaster Nissan South Croydon! Maya and Edward were amazing to deal with. They were highly professional, honest, and extremely helpful throughout the entire purchase. They made sure all documents were perfectly clear and took their time to ensure I was completely happy before driving away. I love my new car! Thank you both for your brilliant customer service.

The process of getting my new car was easy and straightforward. Luke made everything run smoothly. He even picked me up from home when it was time to collect the car, which I really appreciated. The whole experience felt comfortable and hassle-free. I felt well looked after throughout.
Thank you Ed.

Today my visit to Ancaster, was truly amazing! 1st class customer service from Vanessa, Anita and Eddie! Nothing was too hard for either of them to do! I have been recommending Ancaster to family and friends, who are extremely happy!

Truly amazing customer care and first class service from Vanessa Anita and Eddie. They went above and beyond to make sure my customer needs were met.

Anita was absolutely amazing 👏
She took me through everything and was understanding and helpful especially as I suffer from anxiety.
Anita helped me pick a car that was suitable for my progressive rheumatoid arthritis.
Checking I was able to get in and out easily and that I understood driving an automatic car. I always drove a manual before.
I cannot state how great Anita was to me.
If I could give her a million stars I would in a heartbeat.
Thank you Anita 😊

The process of purchasing my vehicle was smooth and straightforward. Jurie was helpful throughout, ensuring that everything was handled efficiently. Communication was clear, and any questions I had were addressed promptly. The paperwork and final handover went without issue, which made the experience much easier than anticipated.

I am pleased with how things were managed and would consider returning for future purchases due to this experience.

The process turned out to be really straightforward. Special thank you to Barry- he was very professional and friendly, making everything feel much easier than we expected. He kept us updated throughout and was quick to reply whenever we had questions. It felt like things were handled promptly, which took a lot of stress off us. We were happy with how smoothly everything went in the end.

I recently purchased a car and found the process smooth and well organised. The staff didn’t pressure me at any point and allowed me to take my time when making decisions. Everything, including handling the payments, was straightforward and effective. It all went as expected without any hassle.