Andrex Avis 

I have been using the Quilts for years but as part of the Money Saving exercise they like ALL other companies have resorted to cheating the public. The product is much smaller, the roll is no longer tightly bound with the result being the toilet roll goes all over the place when pulled. The thickness has decreased and I for one will Never buy them again. Everything today is being reduced in size, thickness, quantity.... but the Price Never goes down. Why don't they maintain the Quality but increase the Price and leave it to the Consumer to decide if they want to pay the higher price.

You are not listening. Your advert on poo is DISGUSTING. Puts me off purchasing your product.

Adverts on Channel4 Streaming of people defecating whilst eating my dinner...

Andrex used to be to best on the market but it seriously has gone down the pan! It's so thin it breaks when using. The mega rolls may be bigger but they are most definitely thinner. Why do they have to penny pinch but still charge the same or more. Will have to look elsewhere in future.

Really thin paper now, quality has gone down the pan! Will not be buying again.

New family soft product is awful. Thin, flimsy and less of it.

Normally I don’t use Andre’s, but tried a pack and was shocked.
I seem to get through a roll much more quickly than usual and the quality is worse than a value brand. The card tube is really huge making the rolls look bigger than they really are.
First and last time for me. Big rip off.

I would give Andrex toilet papaer a zero, but that option is not offered on here.
I noticed a drop in quality some while ago but kept on with using it. However the latest pack purchased is the limit, the quality has nosedived again. Really really bad, thin, flimsy, not at all in keeping with the price paid

Having bought Andrex Gentle Clean for years, it has now been re-branded as Family Soft. Sadly, it now does not seem to be as soft any more. I am not going to buy it in future. There are softer alternatives on the market, including supermarket own brands.

What has on earth happened to Andrex? It used to be "the" luxury toilet paper, the classic family brand. Great advertising with the adorable puppy and an excellent "soft, strong and very very long" product. Now it's the crappiest, poorest quality paper money can buy. I only gave 1 star because zero is not an option on here. Don't buy it. Kimberley-Clark have really lost their way with this product. I sent some feedback via the Andrex website and got this response:
"Thank you for contacting Kimberly-Clark. Please expect a delay in our response due to the unprecedented volume of queries we are currently experiencing. We will handle your contact/case as quickly as we can. Thank you for your understanding and cooperation. We have received your message, and your contact number is 00677698. A personalised reply will be sent to you as quickly as possible. Please quote the contact number provided above in all communications with our team regarding this matter. KIMBERLY-CLARK'S CONSUMER SERVICES TEAM"
I've switched to Aldi's own brand of Softer Luxury toilet paper. Vastly superior quality and much better value for money.

I am 52 , i was brought up with Andrex toilet paper . However over the years the quaility of Andrex toilet paper has nosedived , i recently bought a pack of 4 rolls which said it had 50% more sheets than normal rolls. It might be, i am not counting them . However they are thin,and break while wiping . Oh they also have a pointless easy tear every 3 sheets . i have never had an issue tearing toilet paper off a roll . the toilet paper lasted no longer than any normal size . i am going to cushionel . there 50% bigger rolls lasted longer and did not break when wiping .

Get rid of the Andrex commercial

I am obviously not alone in not buying Andrex as a result of their current advertising. Whoever thought these a good idea?

What were the firm advertising Andrex aiming to do? I do NOT want to be sat with my family watching crude and embarrassing adverts. The one with the couple in the bathroom is utterly repellent. I will now be looking for a similar quality alternative toilet paper.

The current ad campaign is really ill judged and I'm really not sure who it is aimed at. I started by muting them but now I switch over - I'm not a fluffy puppy fan but even they were better than these offensive insults to the intelligence.
I do not need to see other people using a toilet to choose what tissue to buy.

well , the adverts are horrible the roll is to small, what are you thinking of I will never buy Andrex again and I used to think it was the best brand as it was really, so what are you doing ? not very bright as it’s lost sales you will have that’s for sure , the width was just right and now 😱

Gee! I find myself actually turning off an advert! These are appalling!
BRING BACK the 'pack'of adorable pups!
These adverts are all wrong!

Disgusting adverts. Unpleasant people doing unpleasant things that Andrex thinks funny to beam into my living room. Well they're not funny but are just enough to put me off ever buying their products.

What a horrible advert. Whoever comes up with this advert needs sacking. Thought better of Andrex. No wonder you charge the earth for yr products when you have tp pay gor these kind of adverts to be made. Not be buying Andrex again.

Absolutely hate the new advert campaign. Has entirely turned me off the brand altogether. Really dreadful idea.