My item arrived promptly. Unfortunately, the product was not the correct fit. The chat feature actually works. I had to do a return and initiated it late in the day and someone(??) was available to... Voir plus
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Great price for the quality. Other cages were three to four times more costly. Installation was simple. The roof was tricky and I needed a second helper to fasten the last bit together. Nice thing is,... Voir plus
L'entreprise a répondu
Website easy to navigate, price was lower than other sites and shipping was free and timely. The glider I purchased is sturdy and comfortable and was very easy to assemble.
I’m happy overall with my purchase, though the lounge chairs have a 160lb weight limit, which won’t hold an average sized adult. Good thing I’m a small woman! Probably should have read the descripti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Aosom specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more. Aosom has quality products at awesome prices and free shipping.
Coordonnées de contact
27150 SW Kinsman Road, 97070, Wilsonville, Etats-Unis
- 877-644-9366
- customerservice@aosom.com
- www.aosom.com
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Item is what they say it is
Item is what they say it is. Easy to put up and take down. Would order from here again
23 juin 2026
Réponse de Aosom USA
We're so happy to hear that the item met your expectations and was easy to set up and take down. We appreciate your positive feedback and look forward to serving you again!
Réponse de Aosom USA
We're so glad to hear that your order arrived on time and was exactly as expected. We appreciate your positive feedback!
Amazing product and customer service…
Amazing product and customer service helped me manage a change to the color order with speed and tremendous support!
6 juillet 2026
Réponse de Aosom USA
We're so happy to hear that you found our product amazing and that our customer service team was able to assist you quickly and effectively with your color change! We appreciate your wonderful feedback.
Buy the version on Amazon instead.
I bought another version from Amazon for about $20 more. That $20 was well worth it. For the extra $20 the set was 6" wider, included clips to hold the sections together and a cover. Also, two of the feet were completely broken, cheap quality. I'm still waiting for the replacements. But the version from Amazon.
30 juin 2026
Réponse de Aosom USA
We appreciate you sharing your feedback regarding your recent purchase. We are truly sorry to hear about the broken feet and the missing components compared to other versions you've encountered. We understand your frustration and are actively working to improve our product quality and ensure all advertised features are included. We are also following up on your replacement parts to ensure they arrive promptly.
Received in two days
6 juillet 2026
Réponse de Aosom USA
We're pleased to know that your item arrived so quickly. We appreciate you sharing this feedback with us.
Réponse de Aosom USA
We're happy to hear our team provided helpful assistance with your questions. We appreciate your kind words!
Réponse de Aosom USA
We're so happy to hear that your planters arrived quickly and were easy to put together. We appreciate your kind words!
This cabinet is great
This cabinet is great. The instructions were vague and made it difficult to assemble but once we figured it out, it came together nicely. A couple pieces were damaged in shipment but they were promptly replaced.
29 juin 2026
Réponse de Aosom USA
We appreciate your feedback on the cabinet. We're glad to hear it ultimately came together nicely. We apologize for the unclear instructions and the damaged pieces; we're pleased our team promptly resolved that for you.
Comfy Outdoor Couch
Our outdoor couch arrived quickly and was packaged very well. We were nervous that we had to assemble but it was easy. The couch is beautiful and well made and the cushions are surprisingly thick and comfy.
Great Buy
28 juin 2026
Réponse de Aosom USA
We're delighted to hear how pleased you are with your outdoor couch! It's wonderful to know that the assembly was easy and that you find the couch beautiful, well-made, and comfortable.
Product was accurately described and…
Product was accurately described and arrived when expected in good shape.
27 juin 2026
Réponse de Aosom USA
We're so glad to hear that your product was accurately described and arrived in good condition exactly when you expected it. Thank you for your feedback!
I love these fences
I love these fences. They are elegant and easy to assemble. I get several compliments about them and everyone wants to know where I got them. We have deer pressure and this is a great tool to put around my flowers. This is the best my plants have ever looked. Thanks to this beautiful and sturdy fence. I will buy again, when needed for more projects.
27 juin 2026
Réponse de Aosom USA
We're so happy to hear our fences are helping protect your beautiful flowers from deer and that they're receiving so many compliments! We appreciate you sharing your positive experience and are glad our product has contributed to your plants looking their best. We look forward to assisting you with future projects.
Love the new patio furniture
Love the new patio furniture! It was easy to assemble and is comfortable. The back cushions are shorter than our previous patio set, but works well. So far we are very happy with our purchase!
4 juillet 2026
Réponse de Aosom USA
We're so happy to hear you love your new patio furniture and find it comfortable! We appreciate you sharing your positive experience with us.
Outside rocker…
I ordered an outside rocking chair and one of the parts was not included in the set. I emailed them and they immediately sent a replacement part but it was also wrong so they offered a full refund or another chair. I loved the chair so went with that and it was perfect! They were very efficient and sent the chair fast! Very good service! Will order again! Thank you so much! ❤️❤️❤️
27 juin 2026
Réponse de Aosom USA
We are so pleased to hear that you are happy with your rocking chair and our service! We appreciate you choosing to receive a replacement chair, and we are glad that it arrived quickly and perfectly met your expectations. Your kind words mean a lot to us, and we look forward to assisting you with future orders.
Love it
Very nice. This is the second chair I have purchased from Aosom. I bought one over the Internet and then I couldn’t find another one so I had to go to their website and then I found exactly what I was looking for and I’m very pleased.
4 juillet 2026
Réponse de Aosom USA
We are so happy to hear that you are pleased with your second chair purchase from us! It's wonderful to know that you found exactly what you were looking for on our website. We truly appreciate your continued support and positive feedback.
My product showed up on time and in…
My product showed up on time and in perfect condition.
3 juillet 2026
Réponse de Aosom USA
We are so glad to hear that your product arrived promptly and in perfect condition! Thank you for sharing your positive experience with us.
Ordered 2 chairs
Ordered 2 chairs. One went together great and the second one didn’t fit together right and had a stripped bolt. Waste of time. Will be returning both chairs.
2 juillet 2026
Réponse de Aosom USA
Hi, thanks for your feedback! We take feedback such as this very seriously and are here to help. We would like to further discuss this matter with you. For the fastest response you can email our support team at customerservice@aosom.com, or call us at 1-877-644-9366. We are eager to assist our customers and look forward to hearing from you.
I’m happy overall with my purchase
I’m happy overall with my purchase, though the lounge chairs have a 160lb weight limit, which won’t hold an average sized adult. Good thing I’m a small woman! Probably should have read the description before my purchase. The rocker is sturdy and cushions are very comfy.
3 juillet 2026
Réponse de Aosom USA
We're so happy you're enjoying your purchase overall! We appreciate you highlighting the weight limit on the lounge chairs; we'll certainly review our product descriptions to ensure clarity for all customers. We're glad the rocker and cushions are comfortable!
Correct part shipped and delivered days…
Correct part shipped and delivered days ahead of scheduled date
3 juillet 2026
Réponse de Aosom USA
We're so glad to hear that you received the correct part and that it arrived ahead of schedule. Thank you for your positive feedback!
Réponse de Aosom USA
We're happy to hear about your positive experience with our service and delivery! We appreciate your feedback regarding the pillow.
worse customer service ever
this is the worst company I dealt with I bought a tent for my store opening as a giveaway and if people like it I would stock it had it sent to my house and fed ex broke the label and changed labels twice put the wrong zip code I call Aosom and customer service is horrible no resolution they just read of a script I will mot purchase anything else from this company or will not recommend to any of my friends
1 juillet 2026
Avis spontané
Réponse de Aosom USA
Hi, thanks for your feedback! We take feedback such as this very seriously and are here to help. We couldn't locate you're order with the information provided. We would like to further discuss this matter with you. For the fastest response you can email our support team at customerservice@aosom.com, or call us at 1-877-644-9366. We are eager to assist our customers and look forward to hearing from you.
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