My item arrived promptly. Unfortunately, the product was not the correct fit. The chat feature actually works. I had to do a return and initiated it late in the day and someone(??) was available to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great price for the quality. Other cages were three to four times more costly. Installation was simple. The roof was tricky and I needed a second helper to fasten the last bit together. Nice thing is,... Voir plus
L'entreprise a répondu
Website easy to navigate, price was lower than other sites and shipping was free and timely. The glider I purchased is sturdy and comfortable and was very easy to assemble.
I’m happy overall with my purchase, though the lounge chairs have a 160lb weight limit, which won’t hold an average sized adult. Good thing I’m a small woman! Probably should have read the descripti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Aosom specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more. Aosom has quality products at awesome prices and free shipping.
Coordonnées de contact
27150 SW Kinsman Road, 97070, Wilsonville, Etats-Unis
- 877-644-9366
- customerservice@aosom.com
- www.aosom.com
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I really like the product it was a pain…
I really like the product it was a pain to put together and the cushions keep coming off they don't stay on thinking about zip ties. I thought it opened up for storage you can put it over things to store it.
25 juin 2026
Réponse de Aosom USA
We appreciate your feedback and are sorry to hear about the difficulties you experienced with assembly and the cushions. We understand your frustration regarding the storage expectation. We are always working to improve our products.
Réponse de Aosom USA
We're so glad our crop cage protected your plants from the hailstorm. We appreciate your positive feedback!
Réponse de Aosom USA
We're happy to hear that you found our product to be a great value and easy to assemble. We appreciate your positive feedback!
Réponse de Aosom USA
We're so pleased to hear that your delivery was fast, the setup was easy, and the product met your expectations. Thank you for your positive feedback!
Very good price and well put together
1 juillet 2026
Réponse de Aosom USA
We're so happy to hear that you found our product to be a great value and well-made. Thank you for your positive feedback!
We received the pup tent within a…
We received the pup tent within a weeks time. The tent is made of very a durable tarp with sturdy rods to hold it up. It survived and still standing after a downpour. Highly recommend this item to everyone.
24 juin 2026
Réponse de Aosom USA
We're so glad to hear our pup tent arrived quickly and performed so well, even through a downpour! Your positive feedback about its durability truly brightens our day. We appreciate you recommending it!
Réponse de Aosom USA
We're so happy to hear that you had a great experience and are pleased with our product. Thank you for your positive feedback!
Easy check out and great communication…
Easy check out and great communication after sale all the way through delivery.
24 juin 2026
Réponse de Aosom USA
We're so glad to hear that your checkout process was easy and that you experienced great communication all the way through delivery. Thank you for your wonderful feedback!
Item was shipped quickly and was kept…
Item was shipped quickly and was kept informed on status. Rug was just as nice as described.
23 juin 2026
Réponse de Aosom USA
We're so pleased to hear your item arrived quickly and that you were kept informed every step of the way. It's wonderful to know the rug met your expectations!
Great Pool Shed
Actually this is a very sturdy shed
I would suggest reading through the directions before attempting putting it together
Definitely need 2 people
24 juin 2026
Réponse de Aosom USA
We're so glad to hear you found the shed sturdy! We appreciate your excellent advice about reading the directions and having two people for assembly.
Quick delivery and constant updates
Quick delivery and constant updates! I knew where my product was at all times.
28 mai 2026
Réponse de Aosom USA
We're so glad to hear that you had a positive experience with our delivery service and appreciated the regular updates! Thank you for your kind words.
These chairs are impossible to put…
These chairs are impossible to put together. The directions are terrible. If we can’t do it on the 3rd try they are going back.
I’m so disappointed. They looked nice on the website.
23 juin 2026
Réponse de Aosom USA
We are very sorry to hear about the difficulty you're experiencing with assembling the chairs and the unclear instructions. We understand your frustration and disappointment, especially since the chairs looked appealing online. If you need further assistance, please feel free to contact our service center at 1-877-644-9366. We're happy to help!
Réponse de Aosom USA
We're glad to hear you found our offering to be a good value. We appreciate your positive feedback!
Réponse de Aosom USA
We're so pleased to hear that your ordering experience was easy and that the assembly process was straightforward. Thank you for sharing your positive feedback!
Réponse de Aosom USA
We're so happy to hear that your item was nicely packed and easy to assemble! Thank you for sharing your positive experience with us.
we bought hearing aids and after ueing…
we bought hearing aids and after ueing them we cannot fit them on the charger becausethe larger battery does not fit
29 juin 2026
Réponse de Aosom USA
Thank you for your feedback. We do not sell hearing aids. Upon reviewing your order, we can confirm that you purchased an office chair from us, so it appears this review may have been intended for a different company. If your review was posted in error, we kindly ask that you update it. If you were experiencing an issue with your office chair, please contact us we'd be happy to help.
I am trying to return a canvas gazebo…
I am trying to return a canvas gazebo top & I need the address to return it to. It had marks on it, I sent photos of the marks & still have heard nothing from you
20 juin 2026
Réponse de Aosom USA
We are sorry to hear about the issue with the marks on your canvas gazebo top and the difficulty you've experienced with the return process. We understand your frustration regarding the lack of a response after sending photos. We are actively looking into your case and are reaching out to you. Thank you for your patience.
The wooden raised garden bed is…
The wooden raised garden bed is beautiful! Well made and crafted! I love that it has a shelf on the bottom to put my other gardening stuff. I also order the 4 inch foam cushions for my outdoor recliners. So nicely made! Good outdoor material. We will see how they hold up in the elements. Fast shipping! Thank you!
22 juin 2026
Réponse de Aosom USA
We are so delighted to hear how much you love your new wooden raised garden bed and its convenient shelf! We also appreciate your kind words about the quality of our foam cushions. We are confident they will hold up beautifully. Thank you for your wonderful feedback and for choosing us!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.