My item arrived promptly. Unfortunately, the product was not the correct fit. The chat feature actually works. I had to do a return and initiated it late in the day and someone(??) was available to... Voir plus
L'entreprise a répondu
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Great price for the quality. Other cages were three to four times more costly. Installation was simple. The roof was tricky and I needed a second helper to fasten the last bit together. Nice thing is,... Voir plus
L'entreprise a répondu
Website easy to navigate, price was lower than other sites and shipping was free and timely. The glider I purchased is sturdy and comfortable and was very easy to assemble.
I’m happy overall with my purchase, though the lounge chairs have a 160lb weight limit, which won’t hold an average sized adult. Good thing I’m a small woman! Probably should have read the descripti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Aosom specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more. Aosom has quality products at awesome prices and free shipping.
Coordonnées de contact
27150 SW Kinsman Road, 97070, Wilsonville, Etats-Unis
- 877-644-9366
- customerservice@aosom.com
- www.aosom.com
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Aosom USA
We're so glad you're happy with your purchase! We appreciate your kind words about our service.
Réponse de Aosom USA
We greatly appreciate your 5-star review!
Réponse de Aosom USA
We appreciate your feedback on our pictures. We are working to improve clarity.
Réponse de Aosom USA
We're happy you received quality items quickly.
I’m very happy good quality very sturdy
16 juin 2026
Réponse de Aosom USA
We are so happy to hear you are pleased with the quality and sturdiness. We appreciate your kind words.
The patio couch was delivered quickly
The patio couch was delivered quickly, easy to put together and very comfortable to sit on.
23 juin 2026
Réponse de Aosom USA
We're so glad the patio couch arrived quickly, was easy to assemble, and is comfortable for you!
the box arrived as promised on time
the box arrived as promised on time, we like that the catio is tall for the cats to jump up high and the cats also like the hammock.
23 juin 2026
Réponse de Aosom USA
We're so glad to hear your cats are enjoying their tall catio and the hammock! Thank you for your wonderful feedback.
Réponse de Aosom USA
We are thrilled you appreciate our product and service!
Received the patio couch with very…
Received the patio couch with very little wait time. Good product. Fits description. Love the way it loos on my patio
22 juin 2026
Réponse de Aosom USA
We're so happy you love your new patio couch and that it arrived quickly! We appreciate your kind words.
Great product received quickly.
22 juin 2026
Réponse de Aosom USA
Glad you liked our product and quick delivery. Thanks for the feedback!
Well worth the value
Processed and delivered promptly (for free, even though items on substantial dicount).
22 juin 2026
Réponse de Aosom USA
We're glad your order was processed and delivered promptly, even with the discount. Thank you!
Received a damaged seat cushion
Received a damaged seat cushion. AOSOM was extremely responsive, and sent one out same day. Received 3 days later. Awesome customer service.
14 juin 2026
Réponse de Aosom USA
We're happy to hear we could resolve the issue quickly for you. We appreciate your kind words about our service!
Product was exactly as stated on line
Product was exactly as stated on line. Easy to assemble and is very functional. This is our third order and will recommend to our friends.
20 juin 2026
Réponse de Aosom USA
We are so happy to hear you love our product and find it functional! Thank you for your continued support and recommendation.
Nice barn door hardware kit
Nice, solid, and excellent quality barn door hardware kit. Handyman was able to install it easily after we converted several measurements from mm to inches. White color works great with our walls.
12 juin 2026
Réponse de Aosom USA
We are so pleased to hear that our barn door hardware kit met your expectations for quality and appearance. We appreciate you sharing your positive experience with us!
Réponse de Aosom USA
We are delighted you enjoyed our outdoor products. We appreciate your positive feedback.
It is a very nice set
It is a very nice set. The instructions get a little lazy toward the end and forget some areas, but it was fun for me and my husband to put together. It’s been raining a lot lately around here, but the seats dry pretty quickly.
20 juin 2026
Réponse de Aosom USA
We're so glad you and your husband enjoyed assembling the set! We appreciate your feedback about the instructions and are happy the seats dry quickly.
First time buying from Aosom
First time buying from Aosom. pretty impressed with quick delivery. Product just as advertized.
13 juin 2026
Réponse de Aosom USA
We're so glad you had a great first experience with us! We appreciate your kind words about our quick delivery and product accuracy.
Structural support issues
Lots of alignment issues with the wood. The trays of the bottom of the coop would not stay in properly, so my husband had to buy additional wood to add support beams. We found that the screws were not supportive enough. Too short for a lot of the pieces to support the weight.
19 juin 2026
Réponse de Aosom USA
Hi, thanks for your feedback! We take feedback such as this very seriously and are here to help. We would like to further discuss this matter with you. For the fastest response you can email our support team at customerservice@aosom.com, or call us at 1-877-644-9366. We are eager to assist our customers and look forward to hearing from you.
The item I received was nothing like pictured.
The item I received was nothing like the picture that was shown for the sale. The picture showed a 5-6 year old boy riding on the toy. When the toy arrived, I was shocked to see how small the ride on toy was. It was for maybe a 1-3 year old. NOT a good buy at all. Very disappointed. I had ordered the ride one toy for a gift. That is the reason for my return
13 juin 2026
Réponse de Aosom USA
We appreciate you sharing your feedback regarding the ride-on toy's size discrepancy. We understand your disappointment and are reviewing our product descriptions to ensure accuracy.
The box was broken open
The box was broken open. Parts where scattered all over my yard as the delivery driver putting in on the front porch frame bent and unusual able!! WORTHLESS CRAP NOW!
6 juin 2026
Réponse de Aosom USA
We are truly sorry to hear about the damaged packaging and scattered parts. We understand your frustration with the bent frame. We are looking into this delivery issue immediately. One of our representatives will be reaching out to you shortly. Thank you for your patience!
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