My item arrived promptly. Unfortunately, the product was not the correct fit. The chat feature actually works. I had to do a return and initiated it late in the day and someone(??) was available to... Voir plus
L'entreprise a répondu
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Great price for the quality. Other cages were three to four times more costly. Installation was simple. The roof was tricky and I needed a second helper to fasten the last bit together. Nice thing is,... Voir plus
L'entreprise a répondu
Website easy to navigate, price was lower than other sites and shipping was free and timely. The glider I purchased is sturdy and comfortable and was very easy to assemble.
I’m happy overall with my purchase, though the lounge chairs have a 160lb weight limit, which won’t hold an average sized adult. Good thing I’m a small woman! Probably should have read the descripti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Aosom specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more. Aosom has quality products at awesome prices and free shipping.
Coordonnées de contact
27150 SW Kinsman Road, 97070, Wilsonville, Etats-Unis
- 877-644-9366
- customerservice@aosom.com
- www.aosom.com
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No rainwater drainage on canopy
The canopy fits, which is great - but there is NO way for water to drain. It holds all the rainwater - very inconvenient and a poor design flaw. A few simple grommets in each half pleat would solve the problem. Sadly, no such solution exists.
16 juin 2026
Réponse de Aosom USA
We appreciate you sharing your feedback regarding the canopy's design and the water drainage issue. We are reviewing this to improve our products.
4th of July tent
My experience was great i have no problems with this tent can't wait for the 4th of July to set it up
19 juin 2026
Réponse de Aosom USA
We're so glad you had a great experience with the tent! We hope you have a wonderful 4th of July.
Excellent customer service
Excellent customer service
Within minutes I received a response to my questions.
15 juin 2026
Réponse de Aosom USA
We are so glad our quick response helped you! Thank you for your wonderful feedback.
Great product that came very quickly
Great product that came very quickly! No problems assembling and I usually have problems with that.
19 juin 2026
Réponse de Aosom USA
We're so glad you found our product great and that it arrived quickly! We appreciate your positive feedback.
Ordered came when expected
Ordered came when expected. In great condition. Very happy with it
19 juin 2026
Réponse de Aosom USA
We're glad your order arrived as expected and in great condition. We appreciate your positive feedback!
Product is excellent
I called because I could not find the screws that I needed and the gentleman told me exactly where they were and I was able to assemble.
19 juin 2026
Réponse de Aosom USA
We're so glad we could help you find what you needed to assemble your item! Thank you for your kind words.
Love my chairs and shipped fast
17 juin 2026
Réponse de Aosom USA
We are so glad you love your chairs! We appreciate your kind words.
The product was what was represented…
The product was what was represented packaged great ..
18 juin 2026
Réponse de Aosom USA
We're so glad it arrived as expected and well-packaged. Thank you!
Delivery
Delivery, carrier misplaced box #1, yet got #2 delivered correct. After located, personally had to pick up. 4 days later, with no assistance from carrier
17 juin 2026
Réponse de Aosom USA
We appreciate you sharing your delivery experience. We are concerned to learn about the misplaced box and the inconvenience this caused. We use third party carriers such as FedEx, UPS, and On-trac to deliver our products. We apologizes on their behalf for any issues.
I tried to refuse delivery
I tried to refuse delivery, but carrier dropped it off and ran.
17 juin 2026
Réponse de Aosom USA
Hi, thanks for your feedback! We take feedback such as this very seriously and are here to help. We would like to further discuss this matter with you. For the fastest response you can email our support team at customerservice@aosom.com, or call us at 1-877-644-9366. We are eager to assist our customers and look forward to hearing from you.
The product was exactly as represented…
The product was exactly as represented and it arrived 3 days earlier than estimated. All great so far.
17 juin 2026
Réponse de Aosom USA
We're happy to hear you received your product earlier than expected and that it was as represented. Thank you for your feedback!
Reliable company
Products were received quickly and very easy to put together. Instructions easy to follow
17 juin 2026
Réponse de Aosom USA
We're glad your products arrived quickly and were easy to assemble with clear instructions. Thank you for your feedback!
The sectional came in so many pieces to…
The sectional came in so many pieces to assemble and none of them are even labeled. We took everything out of the boxes and now need to figure out how to return them. Super bummed!
13 juin 2026
Réponse de Aosom USA
Hi, thanks for your feedback! We take feedback such as this very seriously and are here to help. We would like to further discuss this matter with you. For the fastest response you can email our support team at customerservice@aosom.com, or call us at 1-877-644-9366. We are eager to assist our customers and look forward to hearing from you.
Delivery came fast and my son loves the…
Delivery came fast and my son loves the product I ordered for him
9 juin 2026
Réponse de Aosom USA
We are so glad to hear that your son loves his product and that delivery was fast! Thank you for your feedback.
Réponse de Aosom USA
We're happy to hear you're pleased with your chair and our service. Thank you!
Réponse de Aosom USA
We're glad it arrived quickly!
This was my first time ordering from…
This was my first time ordering from Aosom, my experience was great, as well as the product, however a parts was missing, I called and it was sent to me, very quickly
15 juin 2026
Réponse de Aosom USA
We are so happy you had a great first experience with us! We appreciate you letting us know about the missing part and are glad we could send it quickly.
Great value in the product
Great value in the product. Fantastic shipping got here in less than a week.
11 juin 2026
Réponse de Aosom USA
We are so glad you found great value in our product and appreciate your kind words about our fast shipping!
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