We have used APH on numerous occasions and have always found them to be excellent. All the staff are polite and friendly, the drivers are extremely helpful and courteous. When we had a recent problem,... Voir plus
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Excellent as always. Just book APH and enjoy your holiday. Don’t do what we once did and book with a competitor and see your car being driven off at great speed to be parked somewhere else - with APH... Voir plus
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I have used this company for as many years as I can remember and always had an amazing experience but only now got around to writing a review. From dropping off the keys when you arrive, to a smiling... Voir plus
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FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... Voir plus
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À propos de l'entreprise
- Espace de parking
- Hôtel à proximité d'un aéroport
- Parc relais
- Site de comparaison de prix
- Agrégateur de voyages
Écrit par l'entreprise
Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Coordonnées de contact
Copthorne Rd, Copthorne, Crawley, RH103EQ, Royaume-Uni
- 0800 014 7102
- customerservices@aph.com
- www.aph.com
4,6
Excellent
11 k avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Had to cancel due to on going situation in Dubai
Worst parking company I have dealt with APH
I am lead to believe they have no car parks and are only agents
Be aware of their terms and conditions which are not clear when i booked these we’re not offered to me
I had a problem late on a Friday due to flight being cancelled to Dubai
But couldn’t get in touch with them over the weekend because the customer service is close at weekends
I suggest you book directly with the airport talk about customer service it’s none existent never again
A Ruthless company who refuses to look after customers
10/03/26 for sum reason can’t reply to APH Reply
No terms and conditions were offered when booking! You seem to guide people who have unfortunately booked with you to claim of their insurance My insurance was cancelled at the same time as I cancelled with you (a full refund was received)
I could imagine what you would teat people who have stuck in the Middle East Companies live and die by the terms and conditions
27 février 2026
Avis spontané
Réponse de APH
Hi Joe,
We’re very sorry to hear that your travel plans were disrupted due to the situation in the Middle East. We appreciate how stressful and disappointing it can be when circumstances outside of your control affect a trip.
To clarify, APH operates its own car parks at Gatwick, Manchester and Cardiff, but we also act as a booking agent for a number of other UK airport car parks. The car park you selected on this occasion was the official Manchester Airport Meet & Greet service, which is operated by the airport and is sold as a Semi-Flexible product with stricter terms than many other options.
During the booking process, the flexibility type is shown at the quote stage as “Semi-Flexible.” If you hover over this label, it explains the amendment and cancellation deadline based on the dates entered. This information is also displayed again on the following page where personal details are entered, and it is repeated on the booking confirmation email, including the final date and time by which the booking can be amended or cancelled.
We completely understand that you contacted us as soon as you became aware of the cancellation the day before your travel, and we do appreciate that you reached out promptly. Unfortunately, this was still after the cancellation deadline of 25th February, which means the booking falls outside the terms for a refund.
When customers book one of our own APH-operated car parks, we do sometimes have more flexibility. However, when a third-party car park is booked, as in this case, we are still charged by the provider, which means we unfortunately have to adhere to the terms that apply to that product.
We’re genuinely sorry that we’re unable to provide the outcome you were hoping for and understand that this is frustrating given the circumstances. To try and help, we have offered to provide a letter that may support any travel insurance claim, and we will of course assist with that if needed.
Thank you for your understanding.
Best regards,
The APH Team
Great service
Great service, easy booking, helpful, informative and on time. Will definitely use again
8 mars 2026
Avis spontané
Réponse de APH
Thank you for your 5 star review!
We’re delighted to hear that you found the booking process easy and our service helpful and informative. It’s great to know everything ran on time and that you had a positive experience with us.
We really appreciate your support and look forward to welcoming you back again on your next trip.
Best regards,
The APH Team
Brilliant Customer Service
I had broken my ankle whilst on holiday and it had been a long and painful journey back from Portugal. You can imagine my feelings when we collected our car and it wouldn't start. However the staff at APH Manchester could't have neen more helpful, providing a spare battery for our key fob, and then giving us a jump start to get the car going (I was resigned to waiting for the AA to arrive).
All of the APH staff that we met that day were incredibly helpful and I cannot thank them enough.
6 mars 2026
Avis spontané
Réponse de APH
Hi Dave,
Thank you so much for taking the time to leave this review. We're really sorry to hear about your injury and that you had such a difficult journey back from Portugal.
We're very pleased to hear that the team at APH Manchester were able to help get you back on the road quickly by providing a replacement key fob battery and a jump start. Our staff always aim to assist wherever they can, especially after a long journey, so it’s great to know they were able to make the situation a little easier for you.
Your kind comments will be passed on to the Manchester team, who will be delighted to hear how much their help was appreciated.
We wish you a smooth recovery with your ankle and hope to welcome you back to APH again in the future.
Best regards,
The APH Team
Very disappointed with the Meet & Greet…
Very disappointed with the Meet & Greet service at Heathrow (Booking Ref: LMF7N, 11–17 Feb 2026). I followed all the required steps after landing—texting and calling as instructed—but when I arrived at the collection point my car was not there. I was repeatedly told it was “just around the corner,” which was clearly untrue. In total, I waited nearly 30 minutes for my vehicle to arrive.
This completely defeats the purpose of paying extra for a Meet & Greet service, which is meant to be quick and convenient. I would have retrieved my car faster from a standard long-stay car park.
Customer service was also very poor. The staff member I spoke with (Imran) was abrupt, unhelpful, and dismissive, and repeatedly gave misleading information.
I also submitted a formal complaint the day after I landed and have yet to receive any response, which only further demonstrates the poor level of customer service.
Update, Monday 22nd March, over a month since I landed, despite promises that my complaint would be treated ‘as a matter of urgency’ I am yet to hear anything! The poor customer service continues, avoid these guys like the plague people…..
17 février 2026
Avis spontané
Réponse de APH
Hi Bhavesh,
Thank you for your feedback. We’re very sorry to hear about your experience with the Meet & Greet service at Heathrow, which is operated by Park Giant.
Please accept our sincere apologies for the delay in returning your vehicle and the frustration this caused after your arrival. Meet & Greet services are intended to be quick and convenient, so we completely understand how disappointing it must have been to wait nearly 30 minutes. We’re also sorry to hear about your interaction with the Park Giant team member, as this is not the level of service we expect for our customers.
Having checked our records, we can see that you contacted us over the weekend after advising that you had not received a response from Park Giant. One of our team has since contacted Park Giant first thing this morning to follow this up and has confirmed this update with you.
We will continue to monitor the situation and will update you as soon as we receive a response from Park Giant, unless they contact you directly in the meantime.
Thank you again for bringing this matter to our attention, and we apologise once again for the inconvenience caused.
Best regards,
The APH Team
Issues were all fixed rapidly
There was an error with our booking which meant the parking and hotel started on the wrong day (no fault of APH). Although there was some challenges to ensure we had parking and hotel accommodation under the same booking, APH kindly agreed to refund the hotel part of our booking which was much appreciated. The guys at I Love Meet And Greet were also brilliant.
5 mars 2026
Avis spontané
Réponse de APH
Hi Andi,
Following our recent correspondence with you, we contacted the hotel regarding your booking and have been able to secure a refund for the hotel portion. This refund has now been processed and should appear in your account within 5 working days.
For future bookings, we would always recommend reviewing your confirmation email as soon as it arrives. If any issues are spotted early, we can usually resolve them much more quickly when they’re reported shortly after the booking is made.
We hope this brings the matter to a satisfactory conclusion and would like to thank you for your patience while we looked into this for you.
Best regards,
The APH Team
FANTASTIC COMPANY - very friendly if problems
FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FULL REFUND. Breath of fresh air in todays world. No Stress No begging. RECOMMEND HIGHLY..."THANK YOU"
2 mars 2026
Avis spontané
Réponse de APH
Hi Andrew,
Thank you so much for your incredible review!
We’re really sorry to hear about the troubles with your flight and hotel, that must have been so stressful. We’re so pleased, though, that our customer service team were able to step in quickly and get your parking refunded without any hassle.
A “Breath of fresh air” is exactly what we aim to be, especially when things don’t go to plan elsewhere. Your recommendation means a lot to us.
Thank you again for your kind words, we truly appreciate it!
Best Regards
The APH Team
We Love this service ..So quick and efficient
We Love this service ... We use it every time ... it is such a smooth operation and all the staff are so good and appreciate the custom .. I cant think of one thing on how you could improve it
26 février 2026
Avis spontané
Réponse de APH
Hi Tim,
Thank you so much for your fantastic review!
We’re very glad to hear that you use our service every time and that you find it such a smooth operation. It’s especially lovely to know that our team have made such a positive impression.
Feedback like this means a great deal to us. We look forward to welcoming you back again for your next trip!
Best Regards
The APH Team
Short wait!
It was amazing, i was at London Gatwick Airport, and i was going to North Terminal, Trip was quick to both terminals, and a short wait for next bus.
17 septembre 2025
Avis spontané
Réponse de APH
Hi Gheorghe,
Thank you so much for your great review! We’re delighted to hear that your experience at London Gatwick went so smoothly and that the transfer to the North Terminal was quick with only a short wait for the bus.
We really appreciate you taking the time to share your feedback and hope to welcome you again on your next trip!
Best Regards
The APH Team
I accidentally booked the wrong dates…
I accidentally booked the wrong dates for my airport parking and didn't realise until after the time had passed. I was in such a stress as I then was going to have to fork out to pay for the correct dates again. Grace in the customer service team was so helpful and kept me informed of how she'd help and managed to get me the refund. She was so helpful, thank you!
27 février 2026
Avis spontané
Réponse de APH
Hi April,
Thank you so much for your lovely review! We completely understand how stressful it can be when something like that happens, especially with travel plans involved. I’m pleased to hear that Grace was able to step in, keep you updated, and get everything sorted with a refund for you.
I’ll be sure to pass your kind words on to her, she’ll be delighted to know the difference she made.
Thanks again for taking the time to share your experience, and we hope you have a smooth and stress-free trip next time!
Best Regards
The APH Team
APH, friendly drivers, efficient desk staff - the best
We arrived back from Fuerteventura early hours of this morning and was picked up at North Terminal, LGW by your lovely driver Chris who is just so friendly, helpful & smiley. We use APH all the time, slick operation that runs like clockwork. Thank you once again.
23 février 2026
Avis spontané
Réponse de APH
Hi Elaine
Thank you so much for your kind words and for taking the time to leave a review.
We’re delighted to hear that Chris looked after you so well at Gatwick North Terminal. We’ll be sure to pass on your lovely comments to him. It’s always great to hear when our team’s friendliness and professionalism make a difference.
We really appreciate your continued loyalty and are pleased to know you find our operation slick and reliable. We look forward to welcoming you back again soon.
Thanks again for choosing APH!
Best Regards
The APH Team
Disappointed with the service we…
Disappointed with the service we received and have had better trips with other providers. We went from Heathrow Terminal 3 early in the morning and dropped car at 5am, we stood around waiting for staff to arrive for 15 minutes to take the car. When then had to pay for the parking ticket, which was not clear on the booking, we believes it was included. On arrival back we followed the instructions and called on landing, our bags were first off the plane, so we called again and was told they did not get given enough time. We were advised it would be 30 minutes but it took over 45 minutes, it was very chaotic and not the easy no hassle service I have had in the past.
22 février 2026
Avis spontané
Réponse de APH
Hi Lynsey,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that this experience did not meet your expectations, especially as you’ve had smoother trips previously.
With regards to your early morning drop-off, we apologise for the wait while the team arrived to collect your vehicle. Most Meet & Greet services operate with an allowance of up to 15 minutes to account for traffic or airport congestion, although we understand that any delay can be frustrating.
In terms of the parking ticket, we’re sorry if this came as a surprise. Information about airport drop-off fees is typically outlined during the online booking process and within the booking confirmation. Some providers do not include the airport’s drop-off charge as part of the service, and in certain cases fees may also apply if collection times differ from those originally confirmed.
For your return, we appreciate that you followed the instructions and called upon landing. The team does require adequate notice to reach the terminal safely, and while every effort is made to keep waiting times to a minimum, we’re sorry that on this occasion it exceeded the estimated timeframe and felt disorganised. We understand how disappointing that must have been after your journey.
Your comments are important to us, and we will raise this with the service provider to review both communication and operational coordination. If you would like us to investigate your booking further, please contact us at reviews@aph.com
with your booking reference number.
Thank you again for sharing your experience.
Best regards,
The APH Team
Gatwick EV Park & Ride Service
I booked my first APH Park and Ride with EV charging for an approximately 2-week period. The primary purpose of the choice was the EV parking option and it was a park and ride only service at APH Gatwick. This additional service costs about £40 above a regular park and ride service for the same period. I therefore reasonably expected that my vehicle would be returned in a serviceable and road-ready state of charge.
Summarily, I was very disappointed.
The vehicle was charged by APH on arrival and left to its own devices for about 2 weeks. I arrived to 50% charge which was inadequate to get me home. I travelled with an assurance the vehicle’s EV battery would be in reasonable state on arrival. The vehicle has no sentry mode and I can’t explain the charge loss or the state it was in when parked after its charge as I don’t experience charge losses at home.
I was informed by your supervisor that the vehicle is charged once upon arrival and thereafter left without monitoring, with APH accepting no responsibility for subsequent battery depletion.
In response to my enquiry as to why an EV charging service would have no process to ensure the EV in their care would not end up in a detrimental charge loss, and no checks prior to it’s anticipated pick up date to ensure it would be road-ready, the supervisor told me the fine print says it would be charged once at arrival with APH having no further interest nor liability for your EV battery loss or battery state at pick up.
This position is concerning for several reasons:
1. No EV oversight: The core purpose of the EV service is to mitigate the risks associated with leaving an electric vehicle parked for extended periods. Charging once and then abandoning oversight defeats this purpose.
2. EV battery behaviour is variable: Discharge can occur due to environmental factors, system background activity, and vehicle management systems. A one-time charge without any subsequent monitoring creates a foreseeable risk.
3. Absence of monitoring protocol. I understand there is no system to: Check battery levels during extended stays, Conduct periodic reviews (even weekly), Reassess charge levels 48–72 hours prior to anticipated collection nor Detect and intervene in the event of significant discharge.
4. Risk of full depletion. I was further informed that if the vehicle had discharged to 0% during my absence, APH would not accept liability under its terms. This presents a material risk to customers and potentially to vehicle battery health.
If the service consists solely of a single charge on arrival with no safeguards thereafter, this is materially equivalent to a customer charging their vehicle independently before using a standard long-stay car park — without the associated premium.
I do not consider it reasonable that an EV-specific service carries no operational protocol to ensure a vehicle remains in a safe and usable state over a two-week period or even longer.
I believe this was as futile as me charging my car and leaving it in a long stay car park.
Overall, knowing the nuances of EVs, this service as it is, defeats the purpose of an EV park and ride service.
It implies that regardless of the duration it will be parked in APH’s care, if your vehicle suffers charge loss in their care, you will arrive to little or no battery. Furthermore, if it gets to 0% while they have it parked, they have no process to detect and prevent this and would claim, by their fine print, not to be responsible.
This service as it is, creates a risk to an EV driver leaving their vehicle in APH’s care with APH exempting itself. It should be used with an EV customer recognising this significant limitations. It is my hope that APH considers these limitations and improves its service.
The staff was friendly, the bus transfers and helpful drivers were excellent.
I will wait and see APH’s response to the incident report (Number EYNNQ2) raised by the supervisor.
…………..
Update:
APH responded promptly to my review and email enquiry. They remedied the situation and promised to look into the EV issues raised. It is my hope that the service changes will lead to a better experience in the future.
Thank you APH
18 février 2026
Avis spontané
Réponse de APH
Thank you for your detailed feedback regarding your recent experience with the APH Gatwick EV Park & Ride service.
We acknowledge your concerns regarding the state of your vehicle’s battery and the points you have raised about the current operational process for EV oversight. Your feedback is extremely valuable, and we take it seriously.
The incident you reported (EYNNQ2) is already being reviewed by the car park directly. We will be following up with them to ensure a thorough investigation, and they should be in contact with you shortly regarding their findings.
We appreciate your patience while this matter is being resolved and thank you for bringing these points to our attention, which will also help us consider potential improvements to the EV service in the future.
Update: Our Operations Team at Gatwick has been in contact with us, and I can confirm that a full refund of your parking costs has now been issued to your original payment card as a gesture of goodwill for the inconvenience experienced.
Thank you for bringing this to our attention, and please accept our apologies once again for the inconvenience caused on this occasion.
Beast Regards
The APH Team
Tried to book air park booking at East…
Tried to book air park booking at East Midlands airport but apparently their site doesn’t know there is 31 days in July not 30 pathetic took snapshot of the calendar in question and had no reply from them in 48 hours can l post the photo on here?
19 février 2026
Avis spontané
Réponse de APH
Hi Maurice,
We’re sorry to hear you’ve experienced difficulties booking the dates you need online.
Having checked our website on both desktop and mobile, we can see that there are currently 31 selectable dates available in July, so we’re a little unsure what may have gone wrong.
If possible, could you please email us at reviews@aph.com
with a few more details about the issue you’re encountering? We’ll be happy to investigate this further for you.
Kind regards,
The APH Team
How can there only be a customer…
How can there only be a customer service dept Monday - Friday 0900-1700? I had an issue on the Saturday evening for a parking booking on Sunday?
Incomprehensible.
14 février 2026
Avis spontané
Réponse de APH
Hi Caroline,
We’re really sorry for the stress this caused, especially with your booking due to start the following day. We completely understand how worrying it must have been not being able to locate your confirmation at such short notice.
We do offer 24-hour support through our fully trained AI Agent via our website, WhatsApp and email, with the option to escalate to a human advisor for more complex situations during office hours - so there is always help available when needed.
In this instance, the issue was caused by a small typo in the email address entered at the time of booking, which prevented the confirmation from reaching you. For future bookings, we’d gently recommend checking that your confirmation email has been received shortly after completing your reservation. That way, if any details need correcting, there’s plenty of time to resolve it without added pressure close to departure.
We’re sorry again for the inconvenience and appreciate you taking the time to share your experience.
Best Regards
The APH Team
Do not be fooled by this company
Do not be fooled by this company. VIP Meet and Greet is not the official airport meet-and-greet service, and this is very misleading.
When we landed, we followed their instructions and called after passing passport control. We were told the driver would meet us within 10 minutes, which sounded reassuring after a long journey. However, when we reached the Terminal 2 meet-and-greet area, there was no car and no driver. Only then did we realise this was not the official service we had previously used.
We were left wandering around car parks late at night with luggage, trying to locate our car. Eventually, my husband heard someone shouting our surname from the West Car Park. The driver was extremely rude, laughed at him, and told him we were “late” and would be fined £100. We were never told that calling after passport control would start a strict 10-minute countdown, and there was no realistic way to get through the airport, find the car, load luggage, and exit within that time.
The driver’s smug and unprofessional attitude made an already stressful situation much worse. After a long flight, this was the last thing we needed. The whole experience was confusing, upsetting, and felt very unfair.
I would never use this company again and strongly advise others to avoid them.
9 février 2026
Avis spontané
Réponse de APH
Thank you for taking the time to share your experience. We’re truly sorry to hear how stressful and upsetting this felt, especially after a long flight. Arriving back late at night should be straightforward and reassuring, not confusing or frustrating.
We’d like to gently clarify that VIP Meet & Greet is not advertised as the official airport-operated service. On our website, the Official Manchester Meet & Greet option clearly displays Manchester Airport branding and logos throughout the booking process, whereas the VIP Meet & Greet service has its own separate branding and does not reference Manchester Airport. That said, we’re very sorry if this distinction was not clear at the time of booking and caused any confusion - that’s certainly not our intention.
With regard to the collection process, our instructions are designed to help reduce waiting times and avoid congestion charges at the terminal. In the booking confirmation, we do advise customers to call once baggage has been collected and customs cleared, and we include a note explaining that Manchester Airport enforces a strict 10-minute drop-off limit, with a £25 charge applied by the airport if this is exceeded. We understand, however, that in practice navigating through the airport, particularly when tired and late at night, can feel rushed and stressful. If any additional charges were applied, they are typically related to this airport-enforced time limit.
We’re especially concerned to hear about the way you describe the interaction with the driver. Professionalism and courtesy are extremely important to us and to the partners we work with. If you were made to feel uncomfortable or dismissed, that is not the standard we expect, and we will be raising this feedback directly with the service provider.
For future bookings, if you would prefer to use the official Manchester Airport-operated service, please select the “Meet & Greet Terminal 1/2/3” option, which clearly displays the official airport branding during booking.
We’re genuinely sorry that your experience did not meet expectations and appreciate you taking the time to share your feedback with us.
Best Regards
The APH Team
Edward Lloyd Meet & Greet
Edward Lloyd Meet & Greet, Heathrow Airport
My number one parking of choice at Heathrow Airport!
They are there when they say they will be, they call before you arrive to check on timing, they are pleasant and EVEN HELPED PUT LUGGAGE IN THE CAR !
BIGGEST KUDOS as I forgot my wallet in my car and contacted them after I landed - they located it, placed it in the glove box - cash, credit cards - EVERYTHING was in there !!!
23 janvier 2026
Avis spontané
Réponse de APH
Thank you so much for your amazing review!
We’re absolutely delighted to hear that Edward Lloyd Meet & Greet is your number one choice at Heathrow. Providing a reliable, punctual and friendly service is exactly what we strive for, so it’s fantastic to know that our team delivered and also helped with the luggage!
We’re especially pleased Edward Lloyd quickly resolved the situation with your wallet. We understand how stressful that must have been after travelling, and we’re very glad everything was safely returned just as you left it.
Your kind words truly mean a lot to the whole team. We look forward to welcoming you back again soon!
Best Regards
The APH Team
Unwilling to provide a refund
I’ve been using APH to book car parking at LHR and LGW for about 15 years and would consider myself a loyal customer, enjoying the ease of booking and the peace of mind that their service brings. However, I was so frustrated that having made a booking with them for my most recent work trip, I was refused a refund despite requesting a cancellation within the 24 hour grace period. My employer cancelled the trip within moments of me booking the service and I contacted the customer service address with my request immediately including a screenshot of when the booking was made. I am now subsequently out of pocket and I received a standard email response, which left me feeling unrecognised for my years of loyalty. This does not reflect on the wonderful service I received each time from the airport representatives and the many drivers but instead a customer service management team that does not understand the benefits of forging and maintaining loyal customer relationships.
EDIT 10/02 - credit where credit is due. Rob contacted me and apologised for my obvious disappointment before offering a full refund. Things do go wrong but it’s the sign of a good company when they listen to customer feedback. Thanks for your assistance.
1 février 2026
Avis spontané
Réponse de APH
Thank you for taking the time to share your feedback, and for being a loyal APH customer for over 15 years. We genuinely appreciate your long-standing support and are sorry to hear how disappointed and frustrated this experience left you.
We fully understand how upsetting it is when a work trip is cancelled at short notice, particularly when you contacted us immediately and within what you believed to be the grace period. We also appreciate how receiving a standardised response would have felt impersonal, especially given your history with us, and we’re sorry that this was your experience.
We have managed to locate your communication with us, along with your booking history and can see that you did inform us of the cancellation 10 minutes after placing the booking. With this in mind, along with your booking history and loyalty, we completely understand why you feel let down. Therefore we have issued you a full refund to your card.
We’re pleased to hear that your experiences with our airport teams and drivers over the years have been consistently positive, and we hope we have put things right on this occasion and that you continue to use our services
Thank you again for your honest feedback and for your many years of choosing APH.
Kind regards,
The APH Team
Quick and Helpful Support from Gracie
I’ve been using this company for a few years and have always had a good experience. On my latest booking, I forgot to activate my company email address, so I couldn’t access my booking for tomorrow. I called customer service, and Gracie was extremely kind, polite, and professional. She quickly understood the issue and resolved it straight away. Excellent customer service — highly recommended
3 février 2026
Avis spontané
Réponse de APH
Hi Kristiyan,
Thank you for your lovely review and for continuing to choose us over the years — we really appreciate your loyalty.
We’re delighted to hear that Gracie was able to help so quickly and professionally when you needed support. Providing kind, efficient customer service is something we take great pride in, and we’ll be sure to pass your comments on to her.
We hope you have a smooth and stress-free experience with us on your upcoming trip.
Best Regards
The APH Team
APH at Gatwick Copthorne MY Go to Gatwick Parking…
I first used APH at Gatwick Copthorne Road Gatwick in 2018 and all great. Subsequently they are my "go to park & ride 24/7 " firm at Gatwick
Slick arrival system & efficient processing and confirmation of booking , with attention to the returning protocol
Minimal wait for the coach clean exterior as was the interior and free from rubbish
Helped with bags both entering & leaving (important as I am a solo traveller) and what to do on return repeated from what I was told in reception (but was not said in a scripted way, all good_
All good on return
This has remained just the same including 2025 my last use of APH
I tend to book over the phone , my preference but any way booking direct with APH is more cost effective than through any agency
On one occasion I had to cancel a trip & parking with APH; no problem as they honoured the no issues 100% refund - proper job APH!
TOP TIP Pre write in your phones Text message service per APH's given return number the Customer number and leave there ready. I title mine "TEXT to APH when in the baggage hall + bus stand#" Then in the baggage hall and seeing the flight bags are leaving the plane it saves the "where is the white APH ticket" question after fighting through the crowd to pluck your luggage off the travelator & which coach stand number all sorted same time, ready for a short walk
And not fearing missing an APH coach as the next one will be along asap
That just leaves a quick pick up keys -load up set sat nav & away one goes
(& already booked for 2026)
28 février 2025
Avis spontané
Réponse de APH
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re genuinely delighted to hear that APH has been your go-to park & ride at Gatwick since 2018, and that your experience has remained consistently positive right through to your most recent visit.
It’s great to know that our arrival process, return protocol, coach service, and team support — particularly with luggage — continue to meet your expectations, especially as a solo traveller. Consistency is something we work hard on, so feedback like this really means a lot to the whole team.
We’re also pleased we could help smoothly when you needed to cancel and that the refund process lived up to what we promise.
Thank you as well for sharing your top tip for returning customers — that’s a brilliant bit of practical advice and will definitely help others travelling through Gatwick.
We truly appreciate your loyalty and the fact you’re already booked for 2026. We look forward to welcoming you back again and again.
Best Regards
The APH Team
Potentially Malicious damage
Left my car here for two nights.
When I returned my car had been moved to a different area in the compound.
After driving out of the compound, I managed to get 1/2 mile down the road when I realised I had a full puncture to my driver’s side wheel and also the passenger tyre was completely flat.
I contacted the customer service number who told me they couldn’t help as it was so late at night and advised I call customer service in the morning. I live 3 hours away from this airport and was stranded so had no choice but to pay for a hotel for the night. Luckily, there was one where I had managed to pull the car over.
The following day I contacted customer services who told me because I had left the compound and signed to say my car was okay that it was not their problem.
I must reiterate I DID NOT sign anything when I collected my keys from reception. I asked customer service to show me the signature and what they showed me for was NOT mine. I have since requested cctv footage of my car in the compound as I believe it has either hit a pot hole or has been driven elsewhere for such damage to of been caused and I have had no response from them.
I will be taking this further.
18 janvier 2026
Avis spontané
Réponse de APH
Hi Sara
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you encountered when collecting your vehicle, particularly given the time of night and the distance you had to travel.
We understand how stressful it must have been to discover the tyre issues shortly after leaving the site and to be left stranded. While vehicles are occasionally moved within the compound for operational reasons, we take the condition and security of all cars in our care very seriously.
Our procedures require customers to confirm the condition of their vehicle on collection, which is why the car park team advised that concerns raised after leaving the site are more difficult to investigate. That said, we are concerned by your comments regarding the signature you’ve mentioned and the lack of follow-up on your CCTV request.
We would like the opportunity to look into this matter further and review the details properly. If you are willing, please send full details of the incident, along with any communication that you have had with the car park to reviews@aph.com, and also include your booking reference so we can investigate and respond accordingly.
Thank you again for bringing this to our attention. We take feedback like this seriously and will ensure it is reviewed by the relevant team.
Best Regards
The APH Team
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