We have used APH on numerous occasions and have always found them to be excellent. All the staff are polite and friendly, the drivers are extremely helpful and courteous. When we had a recent problem,... Voir plus
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Excellent as always. Just book APH and enjoy your holiday. Don’t do what we once did and book with a competitor and see your car being driven off at great speed to be parked somewhere else - with APH... Voir plus
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I have used this company for as many years as I can remember and always had an amazing experience but only now got around to writing a review. From dropping off the keys when you arrive, to a smiling... Voir plus
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FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... Voir plus
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À propos de l'entreprise
- Espace de parking
- Hôtel à proximité d'un aéroport
- Parc relais
- Site de comparaison de prix
- Agrégateur de voyages
Écrit par l'entreprise
Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Coordonnées de contact
Copthorne Rd, Copthorne, Crawley, RH103EQ, Royaume-Uni
- 0800 014 7102
- customerservices@aph.com
- www.aph.com
4,6
Excellent
11 k avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Rude and unhelpful staff member
As a experienced traveller I have been using the car parks at Manchester Airport for many years, and the Jet Parks since 2015, I have NEVER had a problem, apart from the parking areas could do with a coat of tarmac to make getting to and from the bus stops easier.
I am now in a position where I do a lot of travelling from this airport, 6 times in 2025, this will increase further this year as my daughter now lives in the USA and we will be visiting more frequently, and even longer stays than our usual 4 weeks.
Having a serious back injury, I do struggle with my cases and due to the length of out journeys, we do carry a lot of luggage.
A friend told me about APH, I was old that the parking is easy and that the bus is located in the car park area making luggage transfer a great deal easier, so I happily booked for our 24 day stay over Christmas and New Year.
After a long and tiring journey, we arrived at APH Manchester, instead of the expected pleasant experience, we were greeted by Mr Rude, a very unhelpful gentleman who seem to enjoy barking out instructions rather than being helpful. I entered the building and said ‘Good Morning’ the reply was a barked ‘Luggage first’ not the response that I expected or appreciated, what happened to manners?
The experience went from bad to worse, I’m not going to go into a I said, he said, just let me say, I was very underwhelmed by the attitude of this particular member of staff. For many years I worked in customer service at Manchester Airport, I am very used to dealing with passengers and customers, I have never once spoke to a customer in a manner that this person spoke to me. If I had not been in a hurry I would have cancelled there and then and booked with Jet Parks.
We went to get ono the bus, the driver sat there with his feet up whilst we passengers struggled to load cases, Jet park drivers will give you a lift when they realise that people are struggling, we all help each other load up the bus, same when we got off. Quite a few people on the bus commented on how rude this member of staff was, so it wasn’t just me he took a dislike to.
I did complain to the company and got a reply that basically said that the person on the desk was not rude or unhelpful and he had done his job as expected, wow, but also added he would be attending a customer service course, which of course you wouldn’t if you had been more helpful and approachable in the first place.
The lady driver on the return journey could not have been more helpful, she is a credit to the company, pity that can be said about her work colleagues.
I have already got 3 trips booked this year, more to follow later, none of them will involve APH, you only get one chance to make a first impression, and they sure did that with me, looking at Trustpilot reviews, I am not the only one who thinks that this company has a large percentage of rude, unhelpful members of staff, my first impression will be my last one with this company, never again.
14 décembre 2025
Avis spontané
Réponse de APH
Hi Trevor,
Thank you for taking the time to leave your review. We’re genuinely sorry to learn about your experience at APH Manchester and that it did not meet the high standards you quite rightly expected from us.
We fully understand that after a long journey – particularly when travelling with a large amount of luggage and managing a back injury – clear, courteous and supportive service is essential. It’s disappointing to hear that your arrival experience did not reflect this, and we’re sorry that the manner of our team made what should have been a straightforward and welcoming start to your trip feel stressful.
We also regret that you felt unsupported when boarding the transfer bus. While customers do often assist one another, our team should always remain attentive and proactive, especially when passengers may be struggling. Your feedback, including the comments you overheard from other customers, has been taken seriously.
We’re pleased to hear that the driver on your return journey provided the level of service we aim to deliver consistently across our operation.
As you mentioned that you had already contacted us previously, we followed this up with the APH Manchester Manager to ensure your concerns were fully reviewed. While the Manager felt that the receptionist’s manner may have come across as abrupt and not particularly welcoming, he did not find their behaviour to be rude or abusive. That said, the individual has been spoken to regarding our welcome standards and the importance of a more approachable and pleasant manner, and additional customer service training is being considered to ensure our standards are consistently met.
You were also offered a discounted rate on a future booking as a gesture of goodwill for the inconvenience caused, which we understand you chose not to accept.
We appreciate how important first impressions are and are truly sorry that we did not get this right on this occasion. While we believe this to have been an isolated incident, we fully respect your decision regarding future bookings and are grateful that you brought this matter to our attention, as feedback like yours helps us to improve.
We wish you all the very best with your upcoming travels and your visits to the USA.
Kind regards,
The APH Team
Excellent experience recently using the…
Excellent experience recently using the APH Manchester Airport base. Friendly and efficient staff - bus driver was so kind, helping passengers on and off with their luggage. Staff in the office very friendly and efficient. Great experience. Thank you!
18 janvier 2026
Avis spontané
Réponse de APH
Hi Douglas,
Thank you so much for your kind feedback. We’re delighted to hear that you had an excellent experience at our APH Manchester Airport car park. It’s especially lovely to hear your praise for our bus driver and office team – they’ll be thrilled to know their friendliness and helpfulness made such a positive impression. We really appreciate you choosing APH and look forward to welcoming you again in the future.
Best Regards
The APH Team
Great service
Have recently used APH and found them to be reliable and courteous. Both drop off and pick up were quick and smooth, with APH ringing me both times to check on my estimated time of arrival. Parked car was conveniently located next to the terminal. Would use again.
18 janvier 2026
Avis spontané
Réponse de APH
Hi Paul,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that you found our team reliable and courteous, and that both drop-off and pick-up were quick and smooth. Keeping our customers informed and making parking as convenient as possible are priorities for us, so it’s great to know this made a difference to your experience. We truly appreciate your recommendation and look forward to welcoming you again next time.
Best Regards
The APH Team
APH/IBIS hotel package 9th to 17th Jan 2026
Check in 9th Jan 2026, Manchester APH friendly and efficient. On return 17th Jan mid afternoon the driver was quickly out of his seat to help me get my ski bag into the luggage store, extremely helpful. Key collection efficient and friendly. No additional miles on the car when I returned, it appears to have been cared for while away. Happy with the price I paid for APH and the IBIS budget hotel package. No hesitation in choosing this service again.
9 janvier 2026
Avis spontané
Réponse de APH
Hi John,
Thank you very much for your excellent review and for choosing APH Manchester.
We’re delighted to hear that your check-in and return experience was friendly, efficient, and well organised. It’s especially pleasing to know our driver went out of his way to assist with your ski bag — those small touches make a big difference, and we’ll be sure to pass your kind comments on to the team.
We’re also glad to hear your vehicle was returned exactly as expected and that you were happy with both the care taken and the value of the APH and Ibis Budget hotel package.
Thank you again for your trust and recommendation. We look forward to welcoming you back on your next trip.
Best Regards
The APH Team
Trusted with fair pricing
We as a family have used APH at Birmingham many times. Last year we used them twice and at all times, the service has been excellent. Staff are always very helpful and friendly. They are very understanding and thoughtful, when we are flying out, we could be feeling excited and yet anxious, when returning, depending how the holiday went or the flight experience, staff at times try to make small talk, depending on the situation or help carry our luggage. Birmingham airport is not the closes to us but we choose to fly from there, other than the greater choice of flight but the easy to get parking at a very competitive price. We always choose APH Self Park at all time, we always feel safe to leave our car there and when traveling with them. Keep up the good work.
31 décembre 2025
Avis spontané
Réponse de APH
Hi Angela,
Thank you very much for taking the time to leave such a thoughtful and detailed review.
We’re delighted to hear that you and your family continue to choose APH Self Park at Birmingham and that the team has consistently provided excellent service. It’s especially pleasing to know that the staff’s friendliness, understanding, and small gestures — whether helping with luggage or simply reading the moment — have made a positive difference to your travel experience.
Knowing that you feel safe and confident leaving your vehicle with us, and that you consider our parking both convenient and competitively priced, is exactly the reassurance we aim to provide every customer.
Your kind words will be shared with the Birmingham team, who will be thrilled to receive this feedback. Thank you again for your loyalty and support — we look forward to welcoming you back many more times in the future.
Best Regards
The APH Team
Staff dont care.
Bus driver asleep over wheel while waiting to drive us. On collection car had dints in wheel arch but had been parked so as to hide this part of the vehicle. Used this company for many years and they used to be reliable. Not any more
28 décembre 2025
Avis spontané
Réponse de APH
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience, as this does not reflect the standard of service we strive to provide.
Your concerns regarding the driver and the condition of the vehicle are taken very seriously. Safety and transparency are extremely important to us, and we would like the opportunity to investigate this matter thoroughly.
We truly appreciate your long-standing custom and regret that we fell short on this occasion. If you’re willing, please email reviews@aph.com with full details of your concerns, along with your booking reference, so we can look into this further.
Kind regards,
The APH Team
First Class Service
We booked a package to include the Elite Gatwick hotel.
The hotel was excellent and the service from the car park staff was first class.
We had a lovely welcome when dropping the car off and the pick up was superb, especially as it was 0230 when we text for collection.
A very prompt and efficient service and this will now be our go to company.
12 janvier 2026
Avis spontané
Réponse de APH
Hi Ian
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you enjoyed your stay at the Elite Gatwick Hotel and that our car park team provided a great service.
It’s great to know the drop-off experience and the early-morning collection at 02:30 were smooth and efficient — our team works hard to ensure prompt service at all hours.
We really appreciate your recommendation and are honoured to be your go-to company. We look forward to welcoming you back again in the future.
Best Regards
The APH Team
Highly recommended
We have used APH for every holiday and would say every experience has been a positive one.
They are good value for money, they take good care of your car while you are away and the staff there are friendly and helpful. They are very efficient when you return from your holiday, you just drop them a text when you land and your car is waiting for you when you arrive at the carpark. They offer a free bus service to whatever terminal you want and the bus drivers and are friendly and helpful, helping you with your suitcase if you need it. Would recommend highly
16 août 2025
Avis spontané
Réponse de APH
Hi Amanda
Thank you very much for your kind review and continued loyalty to APH. We’re delighted to hear that you’ve consistently had positive experiences with us and that you find our service good value for money.
It’s great to know our team, drivers, and processes have helped make your journeys smooth and stress-free, particularly on your return when efficiency really matters. Your recommendation means a great deal to us, and we look forward to welcoming you again on your next holiday.
Best Regards
The APH Team
Unacceptable delay in freezing conditions
We've used Manchester Airport APH Park and Ride for many years and have normally found them very good, which makes this experience particularly disappointing. After a long day travelling, we messaged as instructed to say we were ready for collection very late at night. We then waited at least 20 minutes in freezing temperatures. Eventually we had to call and chase them. It appeared they hadn't set off. From the initial message to actually arriving in their reception it took 45 minutes when this should have been closer to 20 minutes. What made the situation worse was the lack of customer service. There was no apology at all and the man on reception was very rude when we went to collet the car key. This was especially frustrating as there were no other customers waiting to be collected or taking to the airport at this time. Unfortunately the service does not appear to be as good as it used to be. I hope APH take this feedback on board, as this experience has made us consider using them again.
6 janvier 2026
Avis spontané
Réponse de APH
Thank you for taking the time to leave such detailed feedback and for your continued loyalty to APH. We’re very sorry to hear that this experience fell short of the standards you’ve come to expect from us.
We appreciate how frustrating it must have been to wait late at night in cold conditions after a long journey, and we apologise for the delay in collection and the lack of communication. We are also concerned by your comments regarding the customer service at reception. This is not the level of service we strive to deliver, and we’re sorry that an apology was not offered at the time.
If you wouldn’t mind, please email reviews@aph.com
with the details of your review and your booking reference so we can investigate this further with the Manchester car park management team. This will allow us to establish the date and time of the incident and ensure it is properly addressed. Your feedback is genuinely valued and helps us identify where improvements are needed.
Thank you again for your many years of custom. We’re sorry this experience has caused you to reconsider using APH, and we hope we have the opportunity to restore your confidence in our service in the future.
Best Regards - The APH Team
Top service…
Just like to say how quick an efficient the service from APH was at Gatwick. Dave the driver was exceptional; loaded the cases and took them off the coach for us - five star service from departure and on arrival. Would recommend!!
5 janvier 2026
Avis spontané
Réponse de APH
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you experienced such quick and efficient service at APH Gatwick.
It’s especially great to hear your kind comments about Dave — we’ll be sure to pass this on to him, as he’ll be thrilled to know his help made such a positive difference to your journey.
Thank you for recommending us, and we look forward to welcoming you again in the future.
Best Regards - The APH Team
Excellent service
Excellent service, i would highly recommend used them early boxing day morning and every one very friendly and cheerful and returned evening NYE again staff happy and cheerful, well priced for the service, 25 mins from parking car off to being outside the Gatwick North terminal,
Book early for the best prices it seems ,
Happy to recommend and will be using again
31 décembre 2025
Avis spontané
Réponse de APH
Hi David
Thank you for such a fantastic review and recommendation! We’re delighted to hear that our team were friendly and cheerful both early on Boxing Day and again on New Year’s Eve – they’ll really appreciate your kind words.
It’s great to know you found the service well priced and efficient, with a smooth transfer to Gatwick North Terminal.
We look forward to welcoming you back again soon!
Best Regards - The APH Team
Slick parking.
Slick parking.. easy communication.. great collection and drop off.. friendly staff... would recommend and use again for sure. This was for Cardiff Airport ... we used The Highwayman car park...there's a pub on site serving food and clean facilities.
26 décembre 2025
Avis spontané
Réponse de APH
Hi Denise.
Thank you so much for taking the time to leave such a great review! We’re really pleased to hear you found the parking slick, the communication easy, and the team friendly.
It’s also great to know you enjoyed the facilities at The Highwayman car park – the pub and clean amenities are definitely a bonus for our Cardiff Airport customers.
We look forward to welcoming you back next time you travel!
Best Regards - The APH Team
Reliable, easy, professional
I’ve used APH dozens of times and am always impressed with how organised and reliable the service is. The price is very competitive. The bus drivers are usually friendly and even help people with their cases! I have used plenty of airport car parks but APH are my favourite hands down.
22 décembre 2025
Avis spontané
Réponse de APH
Hi Marie. Thank you so much for your continued loyalty and for taking the time to leave such a fantastic review. We’re delighted to hear that you consistently find our service organised, reliable, and competitively priced. It’s especially great to know our bus drivers’ friendliness and willingness to help make a difference. Your recommendation really means a lot to us, and we look forward to welcoming you back again soon.
Best Regards - The APH Team
Staff are horrible n grumpy
To be honest the service is good but I’m leaving a 1 star review because of the attitude of the staff they are all rude arrogant and bad mannered it is absolutely ridiculous we definitely won’t be using the service ever ever again when people are happy n excited because they are going away last thing you want is to deal with these lot in here. If you don’t like your job leave n do somert else no one forces you to be there there is no need fr it. Now you have lost us as a customer n I know 2 other people that don’t use you any more.
1 décembre 2025
Avis spontané
Réponse de APH
Hi Kelly. We’re very sorry to hear about your experience with the car park staff, and thank you for taking the time to leave your feedback. While we’re pleased to hear the service itself met your expectations, it’s disappointing to learn that the staff attitude negatively impacted your experience.
This is certainly not the level of service we strive to provide, particularly at a time when customers should feel relaxed and excited about their trip. Your comments are being taken seriously and will be reviewed internally to ensure our team consistently delivers a professional and courteous service. If you’re willing, please email reviews@aph.com
with your booking reference (so we can identify the car park involved) along with any additional details about your experience.
We’re sorry to hear you may choose not to use our services again and apologise for the inconvenience caused.
Best Regards - The APH Team
Absolutely amazing professional…
Absolutely amazing professional service. Kind, helpful, efficient.
21 décembre 2025
Avis spontané
Réponse de APH
Thank you so much for your kind words! We’re really pleased to hear you found our service professional, helpful, and efficient. Your feedback means a lot to the team, and we truly appreciate you taking the time to share your experience.
Best Regards - The APH Team
Absolutely amazing service
Absolutely amazing service! We booked another parking near Gatwick as we were going away for the weekend with my husband the flight was early in the morning, so when we went to the car park that we booked it was closed an no ine there and the phone we were given was switched off. Then we saw the APH we went there and were already running quite late for the flight they took our car straight away and even gave us a lift to the airport with one of their Vans rather than to wait for the bus absolutely amazing service we were just on time for the flight i cant thank them enough! it will be our regular place to use when we r travelling 🙏❤️
13 décembre 2025
Avis spontané
Réponse de APH
Thank you so much for taking the time to share your experience with us Ady!
We’re delighted to hear that our Gatwick team was able to step in and help when you were in a stressful situation, especially with an early flight and time pressure. It’s great to know the team acted quickly and went the extra mile to get you to the airport on time.
Your kind words mean a lot to us, and we’re thrilled to hear that you’ll be choosing APH again for your future travels. We look forward to welcoming you back next time.
Best Regards - The APH Team
Super efficient
I needed to take a trip to Glasgow for work and decided to stay at Birmingham Airport the night before I flew.
The train times did not work for me so my plan was to drive to BHX, stay over and be ready for the early flight the following morning.
I did quite a lot of research into hotels and parking and found the costs to be out of my budget until I discovered APH who offered ‘parking/hotel packages’
I found one that suited my needs for just over £100 for a stay in the Hilton and Zone 2 parking.
The directions issues by APH to Zone 2 were perfect, the site manager was very pleasant and informative and there were plenty of of spaces.
I waited no longer than 5 mins for the shuttle bus which took me to Departures - a 5 mins bus ride.
Upon landing back into BHX the following afternoon, the bus eas waiting outside Arrivals and took me straight back to my parking spot
Super efficient all round
Tip. Use What3words to remember where you left your car. It will be much easier to find when you return
9 décembre 2025
Avis spontané
Réponse de APH
Hi Peter,
Thank you so much for taking the time to share your experience with APH. We’re delighted to hear that our hotel and parking package worked well for your trip.
It’s great to know the directions were clear, the Zone 2 team made you feel welcome, and that both the parking and shuttle transfers ran smoothly in both directions. We always aim to make the journey as stress-free and efficient as possible, especially for early flights, so your feedback is really appreciated.
We hope your trip to Glasgow went well and look forward to welcoming you back again in the future.
Best Regards - The APH Team
This company is a scam
I booked a hotel,park and ride package at Heathrow.
When I arrived at the Thistle Heathrow Terminal 5 hotel the room was booked but no parking. The hotel said that they would waive the parking charge. I have just received a parking fine.
When I used the Heathrow Terminal 2 park and ride I followed the instructions and got a ticket. When I came to exit the prepaid ticket had no pre paid value. I had to pay for the parking. I have been contacting this company to get my money back for the parking charges against and ride parking charge and the parking fine.
The company claim that they are agents and will contact the company to help resolve the issue. You never hear from them again nor can you talk to anyone. Avoid this company they are scam
27 novembre 2025
Avis spontané
Réponse de APH
Hi Karrie,
We’re very sorry to hear about the inconvenience you’ve experienced, including receiving a PCN and being charged again when exiting the car park.
Having reviewed our records, we can confirm that our team has been actively assisting you in securing a refund for the additional parking charge. As discussed in our previous communications, we have been in contact with Heathrow Long Stay to investigate why this occurred and have confirmed that a refund is due. We are currently awaiting confirmation from them that the refund has been processed. While we appreciate this is taking longer than expected, we would like to reassure you that we are not a scam company and have not been ignoring your case.
We can also see that a member of our team followed up again with the car park earlier today after your latest correspondence regarding the PCN. The PCN itself appears to relate to parking at the Thistle Hotel. This may have been caused by the vehicle registration not being logged at check-in or being entered incorrectly; however, we will request that this charge is cancelled on your behalf.
Please be assured that we are doing everything we can to support you and are simply awaiting updates from the car park and hotel regarding both the refund and the PCN status. Your case has not been overlooked at any point, and we have remained in contact with you throughout.
Best regards - The APH Team
Staff damaged car and refused blame
Staff damaged my car costing hundreds of pounds to repair right before Christmas, then refused liability or blame because I didn’t check it immediately when it was 9pm and dark. I will never use a service of this nature again and will be leaving bad reviews and photos wherever possible.
29 novembre 2025
Avis spontané
Réponse de APH
Hi Tara,
We’re genuinely sorry to hear that you discovered damage to your vehicle after leaving the car park. We understand how upsetting and frustrating this situation must be for you.
We can see that you’ve already been in contact with the car park operator, I Love Park & Ride, regarding your concerns. Although we appreciate that their response wasn’t the outcome you were hoping for, we do want to explain that once a vehicle has exited the premises, it becomes very difficult for any car park to consider a damage claim. This is because most operators - including this one - require any issues to be reported before leaving, so they can investigate immediately and accurately.
As APH acts solely as the booking agent for this service, we’re unfortunately not able to intervene in claims relating to damage or operational matters handled directly by third-party providers, as outlined in our terms and conditions.
We understand you’ve requested CCTV and the images taken of your vehicle from I Love Park & Ride, and we truly hope this helps you reach a fair and amicable resolution with them.
Best Regards - The APH Team
Excellent service, quick and easy all round.
Excellent service, quick and easy to book, easy to find for drop off and collection. Very impressed. Only thing was car park charge getting in was £7.50 as expected, getting out of car park was £14.00. Would use service again at Heathrow.
16 novembre 2025
Avis spontané
Réponse de APH
Thanks for taking the time to leave your review – we’re really pleased to hear you found the service excellent and the whole process quick and easy, both for drop off and collection.
Regarding the exit charge, the initial £7.50 is the standard fee we advise, but the higher exit fee you experienced can sometimes occur due to extended time in the car park or Heathrow’s own tariff structure, which is unfortunately outside our direct control. That said, we understand this is frustrating and we’ll continue to review how we communicate these potential additional costs to make things clearer.
We really appreciate your feedback and are delighted you’d use the service again at Heathrow. We hope to welcome you back soon.
Best Regards - The APH Team
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