Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Voir plus
L'entreprise a répondu
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... Voir plus
L'entreprise a répondu
I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Coordonnées de contact
Regus House, B908AG, Solihul, Royaume-Uni
- www.ashbourne-memberships.co.uk
4,9
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very polite and helpful.
25 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Joe, thank you for your kind and thoughtful feedback. We really appreciate you taking the time to share your experience. Best wishes, Ashbourne
Shannon has been great in responding my…
Shannon has been great in responding my queries regarding signing up for the gym.
Stay blessed.
20 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Umair, thank you for leaving us such lovely feedback. Shannon was pleased to help you and we really appreciate the 5 stars! Best wishes, Ashbourne
Rianna was really helpful and sorted my…
Rianna was really helpful and sorted my query fast with no issues. Thank you :)
20 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Robert, thank you for your fantastic review! Rianna was happy to help with your query. Best wishes, Ashbourne
Easy and quick reponsive especially…
Easy and quick reponsive especially from Abbie was able to have my account reinstated no issues.
19 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Mehad, thank you for sharing such a fantastic 5 star review! Abbie was thrilled to assist you quickly and efficiently. We really appreciate your feedback, as we all strive to provide the best support to our members. We're thrilled to hear that you’re another happy member! Best wishes, Ashbourne
Sophie was very efficient and very…
Sophie was very efficient and very polite and quick!
Many thanks for helping Sophie.
18 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Claudine, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Sophie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very prompt and friendly support…
Very prompt and friendly support provided by Tiffany when requiring an update to my membership, thank you for making the process so easy.
17 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Jan, you are very welcome and thank you for your brilliant review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
I recently had to cancel my membership
I recently had to cancel my membership. The girl I dealt with was amazing, Her name was Tiffany. Great customer care skills and really efficient.
13 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Thank you for taking the time to give us such an amazing 5 star review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Excellent new Gym very modern inside
Excellent new Gym very modern inside
Very friendly staff and a great atmosphere I'm so happy I'm a member.
14 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Zoe, thank you so much for your feedback, we will pass this on to your gym. We are really proud of the 5 star service that we provide to 1000’s of happy members each week 😊 Best wishes, Ashbourne
Dave and Ian installed our turn style…
Dave and Ian installed our turn style today. They have done a great job and explained everything really well.
14 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Matt, thank you so much for your kind words! We’re thrilled to hear that Dave and Ian did a great job installing your turnstiles. We’ll be sure to pass your feedback to Dave and Ian, they’ll be delighted! Thanks again for your support. Best wishes, Ashbourne
Admin Fees and Cancellation
I cancelled my membership and missed the last payment accidentally, i was then started to be charged admin fees. This got up to £90 without me spotting it. Contacted the customer service helpline and Rianna helped by confirming my membership was cancelled and waiving the additional fees that i didnt know i was being charged. hidden admin fees are rubbish but Rianna was helpful :)
14 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Jamie, thank you for taking the time to give us 4 stars! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Réponse de Ashbourne Membership Management Services
Dear Charles, thank you for taking the time to give us a 5 star review! We are delighted that you are another happy member! Best wishes, Ashbourne
Jessica was promt in correcting my…
Jessica was promt in correcting my error
Thank you
14 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Lou, thank you for your super review! Jessica was happy to help, and your review is really appreciated. Best wishes, Ashbourne
I had issues with membership renewal…
I had issues with membership renewal but thanks to Zoe she sorted out for me shortly, absolutely amazing service. Thankyou
13 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Hi Bahjat, Thanks for your positive feedback, we really appreciate you taking the time to leave a review and Zoe was pleased to help. Best wishes, Ashbourne.
Had a problem with my DD payment
Had a problem with my DD payment. Used the live chat and got a very quick, helpful resolution. Very good customer service.
13 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Ruth, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Isobel was very helpful and provide…
Isobel was very helpful and provide great customer service
13 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Joe, thank you for giving us 5 stars! Isobel was delighted to process your request quickly and efficiently. Best wishes, Ashbourne
Quick and helpful
Abbie was quick and extremely helpful. Thank you for help and for lessening stress at this time
12 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Alex, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Abbie was happy to help. Best wishes, Ashbourne
Great efficient service
10 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Consumer, thank you for taking the time to give us 5 stars! We all work hard to support members when they contact us, so your review is really appreciated. Best wishes, Ashbourne
Great Customer Support
The membership management live chat was very quick and Shannon was very helpful in answering all my queries.
11 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Mal, thank you so much for your wonderful feedback! Shannon was thrilled to assist you promptly and effectively through our live chat service. Best wishes, Ashbourne
Great communication
Have been a gym member for nearly 10 years but moving out of area. Contacted Ashbourne Management to cancel my membership. Isobel was very efficient in confirming the cancellation giving me clear information about time scales. All very straightforward. 😊
11 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Carole, thank you so much for your great feedback! Isobel was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Holly has great customer service
11 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Brandon, thank you for your kind words! Holly was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
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