Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Voir plus
L'entreprise a répondu
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... Voir plus
L'entreprise a répondu
I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Coordonnées de contact
Regus House, B908AG, Solihul, Royaume-Uni
- www.ashbourne-memberships.co.uk
4,9
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Abbie From Ashbourne Management.
Abbie From Ashbourne Management was so helpful in resolving my issue with Regular and consistent communication with the Emails always getting straight to the point and in the end we got the solution that I was after, thankyou Abbie much appreciated.
11 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Kieran, You're very welcome! Thank you for taking the time to leave us such a fantastic 5 star review. Abbie was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Great customer service from Tiffany
Tiffany was really quick in her response and helpful whilst supporting me on a query around my direct debit. Everything was explained clearly to me with no unnecessary back and forth. Thank you!
10 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Mia, Thanks so much for taking the time to leave such a great review for Tiffany, she was delighted to be of help. Best wishes, Ashbourne.
I dealt with Charlie
I dealt with Charlie, it was regarding a query I had regarding a gym membership payment. Charlie got back to me in no time and was extremely helpful and informative. I’d recommend Charlie to anyone.
8 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Charlie, you are very welcome indeed and thank you for your great feedback! Charlie was happy to help as always. Best wishes, Ashbourne
I had a query regarding my gym…
I had a query regarding my gym membership and Abbie was very helpful, professional, and patient in explaining the situation and helping me resolve it. She responded quickly and made the process much easier. Thank you for your excellent customer service, Abbie!
7 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Soukaina, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Abbie was happy to help. Best wishes, Ashbourne
Abbie was absolutely brilliant sorting…
Abbie was absolutely brilliant sorting out my query. Super quick replies and so lovely! Thanks Abbie.
7 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Thanks so much for your kind words, Abbie was delighted to be of help! Best wishes, Ashbourne.
I dealt with Tiffany who responded to…
I dealt with Tiffany who responded to my request quick and efficiently and was very pleasant. Thanks Tiffany :)
5 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Thanks for your great feedback Jade, it's very much appreciated and Tiffany was delighted to be of help. Best wishes Ashbourne.
Fantastic service …
They just keep things simple / less stressful and really helpful . FANTASTIC SERVICE
Thank you Rianna
5 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Peter, thank you for taking the time to give us such a fantastic review! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Excellent service from Tiffany thanks…
Excellent service from Tiffany thanks for everything
4 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Hamjid, thank you so much for taking time out of your day to leave us such an excellent review! Tiffany was happy to help as always. Best wishes, Ashbourne
Great Customer service
Zoe was great she sorted out my query hassle free and quickly very impressed
4 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Blake, thank you for your great review! Zoe was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Rianna
Rianna was really helpful, kind and communicative. Thank you for helping me :)
4 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Gracie, thank you for your thoughtful feedback and for leaving us a 5 star review. Rianna was delighted to assist you. Best wishes, Ashbourne
Excellent customer service by Charlie!
4 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Veselin, thank you for your great review! Charlie was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Prompt, friendly and helpful
Really good, prompt and friendly service by Tiffany. Made my request very smooth and easy whilst working away abroad. Thanks for your help!
3 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear H S, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Tiffany was happy to help. Best wishes, Ashbourne
Changing Payment Date
Isobel was informative and quick to respond to my queries helping me reach the desired solution as quick as possible. Thank you very much!
3 août 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Samuel, you are very welcome and thank you for taking the time to give us such a great 5 star review! Isobel was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
I worked with Jemma today & she was…
I worked with Jemma today & she was extremely helpful, efficient and achieved the desired outcome in just a few short emails. Thank you very much Jemma :)
31 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Paul, thank you for taking the time to give us a 5 star review! Jemma was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
Great experience and Tiffany was super…
Great experience and Tiffany was super helpful. Thank you very much
31 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Anne, thank you for taking the time to give us such a great 5 star review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Membership Help
I've been a member of this gym for a while now and can't recommend it highly enough. Not only does it have some of the best equipment around, but the team are always investing in new kit and making improvements to ensure members have the best possible training experience.
Recently, I had an unexpected car issue which meant I was unable to get to the gym. Although membership freezes are usually only offered for medical or financial reasons, the team kindly agreed to freeze my membership temporarily as a goodwill gesture. I really appreciated their understanding and flexibility during a difficult situation.
It's great to be a member of a gym that genuinely values its members and is willing to go the extra mile when needed. Excellent facilities, fantastic atmosphere, and outstanding customer service.
30 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Aman, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and its so nice when someone lets us know they have. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Isobel went above and beyond to help…
Isobel went above and beyond to help with my membership issues for the gym.. resolved promptly and professionally, thanks!
29 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Oli, you are very welcome and thank you for your brilliant review! Isobel was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
Brilliant customer service and…
Brilliant customer service and fantastic support from Charlie sorted my issues in less than 5 mins
27 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Anthony, you are very welcome and thank you for your brilliant review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Really pleasant and helpful team
Really pleasant and helpful team, I dealt with Tiffany who made everything simple and easy. Fantastic customer service.
24 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Vicki, thank you for your super review! Tiffany was happy to help, and your review is really appreciated. Best wishes, Ashbourne
There was no compassion or human…
There was no compassion or human actions in this company’s actions. This is a service which does not value the reputation of the gym they were collecting fee for or themselves. I wouldn’t want to be associated with them.
24 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Natalie, thank you for your review, we value all feedback whether it's good or not so good, as long as it is fair.
Your comments don't reflect the service that we work hard to give when members contact us.
We have requested further detail through Trustpilot so that we can investigate your comments and respond. Best wishes Ashbourne
Edit- Hi Natalie, we have now located your membership. We're sorry to hear that you were dissatisfied with your experience.
Our records show that you joined the gym on 18/04/2026 on a 1 month rolling membership, which requires 30 days' notice to cancel, as set out in the membership terms and conditions. We were notified by your bank that your Direct Debit had been cancelled before we received your cancellation request. You then contacted us on 22/07/2026 to advise that you wished to cancel, explaining that you had not attended the gym after having a bad experience when you tried to attend for the first time. As your cancellation request was received outside the cooling off period, the agreed 30 day notice terms applied, and the final payment due on 24/07/2026 remained payable. That payment has now been received, and your membership account has been closed. Best wishes, Ashbourne
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