Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Voir plus
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Lisez les avis des autres
Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Voir plus
L'entreprise a répondu
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... Voir plus
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I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Coordonnées de contact
Regus House, B908AG, Solihul, Royaume-Uni
- www.ashbourne-memberships.co.uk
4,9
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Zero stars if I could
Zero stars if I could. Ashbourne Management makes cancelling a membership needlessly difficult. They tried to enforce contract terms that directly contradicted the "cancel anytime / 28 days' notice" package offered by the gym I joined.
They only backed down and formally closed my account after I produced screenshot evidence multiple times of the advertised terms and had the gym manager intervene. Be warned: save every email, log every date, and get proof of everything if you ever have to deal with them.
Membership
Contract-free – Cancel anytime
Monthly Single – £55
Annual Single – £550
Monthly Joint – £49pp
Annual Joint – £490pp
Family Membership (1 Adult & 1 Child under 16) £75
NHS/Services/OAP/Student Single Membership – £47.50
NHS/Services/OAP/Student Joint Membership – £42.50pp
Joint membership is only available over the phone or at reception.
Membership Terms & Conditions
[ Join Today ] [ Call to Join ]
Single membership – 28 day cancellation notice | Annual Memberships non-refundable | Joint membership payment from 1 bank account and both members must join at the same time.
I have copied and pasted this from the gym website. I hope you can appreciate how misleading this can be, as anyone joining will be under the impression that they can cancel anytime with 28 days notice. I’m unsure how many people read all small print, but everyone will read what’s on a website.
Happy to increase the rating but you did put me under a lot of stress with this situation and only resolved it when the gym stepped in.
23 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Nigel, Thanks for leaving a review, whether its good or not so good, we appreciate all feedback.
We work hard to help members when they contact us, and your review doesn't reflect the level of service that we aim to achieve. We have sent a request through Trustpilot so that we can investigate your comments and respond. Best wishes Ashbourne.
Edit - Hi Nigel, thank you for providing your details through Trust Pilot following our request, and as previously stated, we value all feedback both good and not so good, as our team work very hard to ensure that 1000's of members can easily navigate their membership when required. We do not own or run your chosen facility, and just collect DD payment on their behalf for the contracts that we receive from them. Based on the information provided by the gym, your membership was entered into our system following your sign up at the club on 11/06/2026 as a 12 payment minimum term agreement. The gym's Ejoin page also clearly states that the NHS discounted rate of £85 is subject to a 12 payment minimum term. We received your cancellation request on 19/07/2026. While the gym's website states that single memberships require 28 days' notice to cancel, we contacted the gym to clarify the terms applicable to your membership and requested a copy of the agreement. Following their review, the gym instructed us to cancel your membership, and we processed this in line with their instructions. We hope that in light of the facts above you will reconsider your unfair review as it does not relate to the service provided by Ashbourne. Best wishes, Ashbourne
Jemma was super helpful
Jemma was super helpful. Seamless customer service. I’ve had a couple of queries over the last year or so and it’s always so easy and a quick response!
23 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Laura, thank you for your great review! Jemma was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Zoe from Ashbourne helped me resolve my…
Zoe from Ashbourne helped me resolve my membership issues with no hesitation or stress. Would definitely recommend asking for her 👍🏻
23 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Ewan, we really appreciate you taking the time to leave us a 5 star review! Zoe was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
Sophie was very friendly and helpful…
Sophie was very friendly and helpful with solving my issues . Almost instant replies and gave me the exact answer to all my questions and needs despite my uncomfortable circumstance.
21 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Uranium, thank you so much for your kind words. We're glad to hear that Sophie was able to support you in a personal and understanding way, that's exactly the level of care we aim to provide. Best wishes, Ashbourne
Réponse de Ashbourne Membership Management Services
Dear C J, thank you for your great review! We really appreciate the positive feedback. Please don’t hesitate to get in touch if you need us again. Best wishes, Ashbourne
It was a great experience
It was a great experience
I needed a help from Tiffany
She was quick and supportive
Keep it up
21 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Mithun, thank you for taking the time to give us such a great 5 star review! Tiffany was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Spoke to Isobel today
Spoke to Isobel today, superb service and very helpful. Thanks
20 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Gavin, you are very welcome and thank you for your great review! Isobel was delighted to be able to help you. Best wishes, Ashbourne
Sophie responded very quick and dealt…
Sophie responded very quick and dealt with my message straight away
20 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Lucy, thank you for taking the time to give us such great feedback! Sophie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Needed to update my Direct Debit…
Needed to update my Direct Debit details and the whole process was quick and straightforward. Communication was fast, clear and friendly throughout. Excellent customer service from Sophie and everything sorted without any hassle. Highly recommended.
17 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Nichola, thank you so much for taking time out of your day to leave us such an excellent review! Sophie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
The customer rep
The customer rep, Tiffany, who contacted me was lovely and helpful. Top marks.
17 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Thank you for your brilliant feedback! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Agent provided good customer service
Chatted with Zoe online,due to high volume of customers, she did not respond for a while but then kept me updated with how busy they were. She was very helpful and then resolved my problem quickly and efficiently. Very good customer service by this agent
14 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Val, thank you for your great review! Zoe was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Easy to subscribe and to cancel gym…
Easy to subscribe and to cancel gym membership. Jessica replied in a quick and pleasant manner. Painless process
13 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Bernard, thank you for your great review! Jessica was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Réponse de Ashbourne Membership Management Services
Dear Kyle, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Isobel was great
Extremely efficient and helpful. Isobel was very friendly and ensured my query was resolved within a matter of minutes. Very friendly staff who seemed genuinely interested to help. Great experience!
13 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Lauren, thank you for taking the time to leave such an amazing review! Isobel was happy to help you find a resolution to your query, and we are delighted that you are another happy member. Best wishes, Ashbourne
No issues at all
No issues at all. They were fast in responding and it was all done via email which suited me. The info I got was clear and precise.
9 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Susan, thank you for your great review! We really appreciate the positive feedback. Please don’t hesitate to get in touch if you need us again. Best wishes, Ashbourne
Abbie was really helpful with me
Abbie was really helpful with me, she was patient and extremely friendly. Thank you!
9 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Mido, you are very welcome and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to help you. Best wishes, Ashbourne
Great service by Ashbourne easy to deal…
Great service by Ashbourne easy to deal with,in this instance it was a cancellation Big thanks to Abbie for communication
8 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Dean, you are very welcome, and thank you for taking the time to give us 4 stars! Abbie was delighted to be able to help you and we would love to know how we could have earnt an extra star? Best wishes, Ashbourne
Abbie assisted me with a payment query
Abbie assisted me with a payment query. She explained everything and was very helpful. Thank you Abbie
7 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Maria, thank you for your fantastic review! Abbie was happy to help with your query. Best wishes, Ashbourne
Abbie was so helpful today she
Abbie was so helpful today she sorted out my membership subscription date she was so fast and she was understanding. She really helped today thank you Abbie.
7 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Emma, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie was great and very quick getting…
Abbie was great and very quick getting back to me. She’s also a great credit to the team
7 juillet 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Thank you for taking the time to give us such a great 5 star review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
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