Ashley Stewart Avis 

I used to shop at Ashley Stewart for years. Their clothes used to be SHOW STOPPING! I have old outfits from them that I will wear and I never fail to feel plus sized and fierce. HOWEVER, now the selection is frumpy and of poor quality. Their clothes used to be so classy and now their clothing simply do not meet DIVA status anymore! I had a yearly tradition of purchasing tall black jeggings. I can no longer find them online anymore. They were the only jeggings that fit perfectly...so disappointed. I used to only ask for gift card from AS but no more. They should go ahead and close because no longer are the stores filled with us plus size girls racing to the racks to pull the beautiful clothes in our sizes. The stores are always empty and that is because this former "go to" store simply because has let us all down.

Do not and I repeat do not order anything from Ashley Stewart unless you sure you can fit it they have come up with a scam now to keep extra money from you on your refund if they pay for you to return your clothing they charge you $10 for return shipping on top of that they charge you an extra $9.95 for shipping, what the hell is that return shipping and then shipping shipping is shipping regardless of where you are returning it to so they charging you $10 for returning it and then charge you $9.95 for the shipping fee so basically they charge on you because you want to return it what kind of mess is that they have never done that I have been shopping with Ashley Stewart online for over 5 years and never paid twice for shipping now they come up with the scam the charger $10 for returning it and $9.95 for shipping so basically they are punishing you because you want to return something

Buyer beware! Especially if you need an item quickly.

I ordered on Feb. 17th and chose the expedited shipping referenced 2-3 business days, with the understanding I was receiving my item on Feb. 19th or 20th. Fair assumption right? Wrong!!

I was told the expedited shipping does not mean you get your item in 2-3 days (as stated on the order page). When I called customer service I was told that 2-3 days meant preparing for shipping. It didn’t suggest anything to that effect on any part of the website. Therefore, I have no choice but to think they were purposely misleading to get $25 from customers who need an item quickly.

So! Again, buyer, beware of your timeline if you choose to purchase from them online. Their shipping promises are not what they seem!

Don't know that they can improve. I purchased something and returned it through FedEx. They charged me s late fee and $2.99@ month for paper bills. They finally credited me for the return. So I asked for credit for the late fee and $2.99 paper bills. The associate told me I wouldn't have these problems if I paid my bill on time. Really Really. They had an 80% sign in the window...nope nope nope.

Hello, I was a customer who would drop $350.00 in-store or online, you need a NEW BUYER, THE STYLES ARE DISTASTEFUL AND THE MATERIALS ARE CHEAP, I'VE TRIED TO PICK THROUGH these clothes and styles are VILE, GET BETTER QUALITY MATERIALS AND STYLES, YOUR CHARGING HIGHER PRICES NOW GET BETTER QUALITY CLOTHING. I WILL ALWAYS SUPPORT BLACK OWNED BUT IF YOU CAN'T ADJUST AND FIX, I WILL PATRONIZE SOMEWHERE BETTER.. 2026. DO BETTER, MRS. ASHLEY STEWART..

Ashley Stewart needs to work with their designers too offer more A-line cut clothing. They're beginning to remind me of Rainbow

Comenity Bank/Ashley Stewart calling customer service is HORRIBLE! First of all I was charged a late fee of $30 with $2 interest added to that on my account that had a balance of $32.60 that I paid in full on due date. Called to get the charge reversed because I shouldn't have received a late fee and they offered me $15! What!!!!! I don't use the card probably once a year if that, never late on payments so I asked to speak with a manager and was hung up on twice! I have multiple cards with them and I will close each one of them for this!! WHY?? I will never pay this late fee it's ridiculous!!!!

I will NEVER order from them again. I ordered 2 dresses in December 2025. I received the order in ample time. One of the dresses left feathers ALL OVER our Choir stand, my home, and a trail to my car. I was EMBARRASSED! I tried to return it. They DIDN'T RESPOND until the return time, EXPIRED! THEY SAID NOT RETURNABLE. I WILL CONTINUE TO SHOP CHINESE COMPANIES OR RAINBOW!

I reported A supervisory Manager treating me unfairly at a MD store (Marlow Heights /Temple Hills) area and no one ever got back to me. The Manager Bullied me for making purchases at 2 other close locations and waited on 3 other customers in front of me. Because Ms Towana Sparrow had Seniority they refused to touch her. They asked me to give them the date of my incident, store number and employee name and I have never received anything in return. That was April 20, 2025 and it’s almost April again. Ashley Stewart does not take Customer complaints seriously and yet we keep supporting them with those higher than life interest rates.

Ashley Stewart online shopping is a joke. They never come through with the items ordered and give you pathetic excuses as to why, instead of being honest. I placed an order for a dress that was still at their warehouse, label created and no carrier came to pick it up. Their process sucks. How do they not notice that items purchased are still laying in wait. If the item is truly still there, then why not go ahead and ship it out to me. Instead, they want to give you a lame excuse such as not keeping me waiting any longer for the item but to offer a refund. That would be OK if that's what I choose but I would have preferred the item. This tells me they don't have the item at all. This is twice that I've had issues with them online. I give them 1 star 🌟 and will not ever order anything from them online again😤😡😡

If I could give them a ZERO it will be. I order December 18th today is January 2 and I paid EXPEDITED shipping and still have Not received my package. Customer service is terrible. I will make sure to never order from here again. And will let others know.

Really a minus if I could give them one. I ordered a package 12/21 no I didn't expect it before Christmas but I did expect it within a day or so. Well its still sitting for a carrier pickup on 12/29. Apparently its my fault for not reporting it sooner! KMA!! I will not order from Ashley Stewart again. And quit using these cheap ass delivery companies that only hire 10th graders. DHL should not be in business they dropped a package off to me 6 months after the refund and all. Send me my refund and damn your 8-15 day investigation.

If I could give Ashley Stewart a 0, I would do so. Ashley Stewart has the worst practices when a package has been delivered to the wrong address. The store uses sub-par delivery services such as Veho who do not follow delivery instructions.

I ordered two jackets from the store, Veho delivered the items to an address on an entire different street and then marked the delivery as unretrievable.

The store is dragging its feet on a resolution even though it acknowledges that the courier was at fault. I am tired of both Ashley Stewart and Veho. As a result, I will no longer patronize Ashley Stewart.

If enough people would start purchasing elsewhere, then maybe Ashley would provide better customer service. I would never encourage anyone to shop at this store. I am done with them.

Ashley Stewart’s customer service is terrible: there is no cancellation feature on their website, I accidentally placed an order that was in my bag, at 10pm, I couldn’t cancel because their customer service was closed, I had to set an alarm to call at 9am the next day, only for me to told it passed the 30 minutestime frame, these items in question are size 18/20 and I’m a size 10, what am I going to do with iit?since it’s final sale , however they charged me $9,95 for shipping too. im done with Ashley Stewarts.

Ashley Stewart customer service is terrible. There are not helpful. They hung up the phone on me when i was lecturing them on how unprofessional they are. It is not worth paying extra for your package to be delivered on time. They said that the delivery company Veho does not deliver package on the weekend. I ask to speak to speak to supervisor and they say there is no supervisor. I order stuff from them before but now I see why they're reviews are negative. It wasn't like that before. It's ridiculous.

I was disappointed on how they won’t honor a price seen on there sight! They never informed we have to check out as a quest to use the Ashley credit card and I missed a great sale. The representative did not and would not let me speak to a supervisor. She said no one was in then they were all in a meetings. Took my number and no one called me back! They charge and won’t remove return fees. I know I choose to shop with them but I am a full figure woman and I like nice items.

I love Ashley Stewart, when I shop there it mainly for there imitate wear, I have complained to the corporate office about there Bar's. There not lasting 6 mos for me, I am a heavy chested young lady, and the wire keep coming out of the bar's less than 6 mos.
I have been going through this over a year. When I made a complaint, no one has never gotten back to me, again I do love this store, but this would be the thing for me to stop shopping with you guys, if this problem consists. You need more material where the wire sits

Order two shirts one is too small one is too big want to send them back was told one is not returnable in the store if I buy something online I should be able to return them in the store and if not it needs to let me know that when I click on the item can't be returned such such and you have to pay $10 to send it back ridiculous again if I'm going to buy anything from you guys I will make sure I go in the store but the way I feel today I doubt if I buy anything from you guys again the policy is ridiculous.

I ordered a suit and thy sent me 2 of the same kind. Well to make a long story short. I didn't like it so I senAug. back thy recieved it on th 4th of aug.Now everyday I called and was told today it will be credited back to Affirm but it never was. So I called today with Affirm on the phone so thy recorded it so now I filed a complaint with A.S. I hadn't a clue their returns were so hard.

Order fulfillment is beyond the (2) day period in which Ashley Stewart rep stated. I feel that if the order is not fulfilled then a refund of the order should be granted upon request by consumer instead of waiting on God knows how long to receive the order and then just to return it. Thats so wrong. A class action suit should be filed against Ashley Stewart for such practices.