Ashley Stewart Avis 

ashleystewart.online apparently is a fake online site. They are not AshleyStewart.com. Do not order from them.

Don't get me wrong. I loved Ashley Stewart clothes. I've ordered from them online for years. I returned some items back here on July 7th. I have yet to receive a refund. And, customer service reps have given me the run around about refund. So, I can take my business to Lane Bryant because I sure won't order from Ashley Stewart again.

I would give no stars if I could. I ordered a top and skirt set. The top was available but not the skirt. Instead of contacting me first to see if I still wanted the order, they shipped the top. I sent it back but I'm being charged $10 for the return, because they didn't have part of my order. They have gone down hill. The clothes are cheap and ugly. I have shopped this store for over 20 years, but no more. They've gotten worse over the last year. Instead of packing a return label with your order, you have to print it yourself. Had to mail it back because there aren't any stores in my area. I'm done and will find another store

I used to love going to Ashley Stewart store. They were in style pretty clothes , now I walk in and it literally looks like clothes for women in the 60s or 70s. I am not that old. They have no curves straight line boxy look not flattering at all. We are plus size women, but we still look at pretty curvey clothes

I ordered on 6/29 and have yet to receive any update regarding my order. I finally reach out to customer service which provided nothing but excuses. I attended to cancel my order since they haven't fulfilled it yet and told me I couldn’t. The rep assured me it will ship out last Friday. Here it is the 17th still no tracking still in unfulfilled status. Same excuse they are moving the merchandise to a new warehouse. I don’t believe it because they could have still fulfilled orders as they make the transition. Now I see why sales have dropped and they had to file bankruptcy. It’s bad enough their clothes are not the same

I ordered my item on the 5th of this July. I need my item at least by the 25 and it doesn’t seem like it will get here in time. I spoke to a representative who said because they are moving warehouses I won’t get it for another 4weeks. Today is the 16th and my shipment still is processing. I have dealt with Ashley Stewart before and I’ve had a good experiences, but this experience has left me thinking. This is going to be the last time I will ever go to the store.

I ordered online today and I changed my address to my new address well the system still have my order going to old address I called customer care to alert them the first attempt stayed on hold for about 20 minutes then the phone hung up well attempt to call again was on hold for 20 minutes again for them to tell me it wasn't nothing could do to help me in changing address what kind of mess is that I asked the agent so I am spending 107 dollars for it to go to the wrong address so my money is going down the toilet I have spent thousands and thousands dollars with company my feelings are so hurt to get treated like this I am a faithful customer I asked young lady for corporate number she told me they didn't have a corporate number what business like this nation wide business dont have a corporate number I am so disappointed with my experience with them today

I placed an order for a few items on June 5th and at first encountered an issue with the shipping address due to my error m. However, after reaching out it has now been nearly three weeks without any updates regarding my order or tracking information. When I reached out for assistance, I received an automated response about a warehouse transition and a promise of a 20% discount on my next purchase, which is hardly a satisfactory resolution. A week has passed since that communication, and I am still left in the dark. Despite requesting a refund twice, all I have received are excuses and no concrete information about the status of my order. This lack of communication and accountability is extremely frustrating, and I expecting a prompt resolution to this matter. Oh yes and I still haven’t received my package, or any word about my order as of today June 30th.

I actually love Ashley Stewart’s clothes and never had a problem with them until now. I ordered a shirt on June 14th that I wanted to wear for an event on June 29th. I noticed I never got updates on shipping or any communication. I even emailed them and they never replied. I then called today (June 24th) to get the status of my order. The rep told me that they are changing warehouses and so all shipments are delayed starting June 12Th and he can’t guarantee I’ll get my shirt in time. I told him that I don’t have a problem with the delay but I think the website should have warned there would be delays or when we are about to checkout. He then said there was an announcement on the website on June 12th. I stated maybe there was but I ordered it on June 14th so u didn’t see it. He then got mouthy and said, “Maybe you overlooked it then.”

No updates, no explanation, if I hadn’t called I wouldn’t have known anything, and then when I call I get crappy customer service.

If I could give 0 stars I would. I ordered 34 items. I only go 24 items. I got two deliveries. One which had no labels and a random shirt from Amazon. I called and was told to keep it. I’m like wow someone is looking for their shirt just like I’m looking for my clothing. I have been waiting since 4/21 for a response from the escalation team. How is this so???? I advise not to shop online from them.

There isn't a star for this poorly managed, lying, thieving company.
Buyer beware- they will send you an email that your return was received. And that refund will be deposited within 14 days. And then you will spend months trying to get the money back. I'm at 2 months. You call, you'll get it overnight and you'll receive an email with your refund. And guess what, never happens. I have finally filed a case with PayPal. I still haven't gotten anything.
Anyone else interested in class actions? From what I see there are lots of people out there that are victims from this company's thefts. They owe me 300 dollars.

I was told by a customer service representative on 4/14/25 that I would be refunded my $10 shipping fee because I was not informed about that when I was on the phone with them doing a return. I never received my refund. I called in again today to find out where my refund was, and mysteriously I received a email about a refund after being put on hold twice. The refund did not include the shipping fee that I was promised to get back. When I mentioned this to the representative, all of a sudden shipping fees are non-refundable. This company is full of shit! My first and last time ordering from them. I wish I had read the reviews before I ordered because if I had, I would not have ordered!!!

I keep receiving the wrong orders and then they want me to return the wrong order or I will be charged for the wrong order. I tried several times today to speak with a supervisor and each time they stated somebody will be calling me back. I have to take an taxi to the post office and back just to make a return on a wrong order. Yet I wont get reimbursement for the taxi and I still haven't received my package because its lost.

I ordered an off the shoulder blouse. I received it with the tags on it. Someone wore it previously. It smelled of someone else's perfume. They sent me a dirty blouse claiming it was new. This company charges a $9:00 return fee. I thoroughly washed the blouse.

I just had an Amazing Experience at the Ashley Stewart {#341} at the Fayetteville Pavillion in Fayetteville, Georgia.....Her name is Ms. Teresa McElharey...per Customer Service an her Compassion to help me was outstanding....if you need help getting an outfit together to pairing up your accessories, she's the Person an that's the place to go....oh an her Supervisor was so Helpful an Patient with me.....What yall waiting for....Go...Go...Go!!!

Placed an order for a bag last night but then found out my daughter had already ordered the bag for my birthday. I reached out to Ashley Stewart right away within 30-45 minutes of ordering requesting that my order be canceled or switched to one of the other bags with a different design so I don't have two of the same bag. Mind you the bags are the same but different design and cost the same amount. I was told that the order could not be canceled but when I get my bag I can send it back and exchange with the Tribal bag. Now what sense does that make when that bag can just be sent. It's not like the order was shipped. I find this to be bad customer service when an item can't be canceled that has not even shipped. I've ordered from many online sites over the years and there is always an option to cancel if done within a certain amount of time. I'm very disappointed right now.

wasn’t initially planning to leave a review, but after receiving an opinion review email from Ashley Stewart, I felt compelled to share my experience. I have been a loyal customer since 2011, and for the high prices of your items, I expect better quality. Upon receiving my recent order (Order #SP605054), I immediately noticed a strong mothball smell upon opening the bag. The scent was overpowering, and as I opened the items, it was overwhelming. This is the second time this has happened. While I didn’t return the items this time—totalling over $100—because I didn’t want to pay the ridiculous return shipping fee, I ended up donating them to Goodwill. This issue needs to be addressed.

I’ve recently ordered from Ashley Stewart, mind you this is where I buy the majority of my clothes. My order was returned to sender, more information needed for address. I called Ashley Stewart, and was told that I would be issued a refund. No, I don’t want a refund… I want the items. So I asked since your warehouse has received my items, can those same items be shipped back out? Who in the heck can’t send items back out. It’s called a replacement. I should’ve took notice when I placed an order in December, only later to find out that the pants were no longer available, but available when I placed my order. I’m officially done with Ashley Stewart. I’ll be halfway dead, before I place another order with them

Sono dei truffatori. Purtroppo sono caduta nella trappola dei prezzi bassissimi nel tipico stile SHEIN o Temu, con la piccola differenza che non vedrete mai i vestiti che avete comprato.
Per ben due volte mi hanno mandato un codice di tracciamento fasullo, che si aggiornava ogni due giorni ma soprattutto con informazioni non vere. Per esempio un giorno il sito di tracciamento mi diceva che il pacco era al centro smistamento della mia città, che so per certo non esistere…detto questo un pacco dicono di averlo consegnato il giorno di natale, cosa impossibile visto che sono stata tutto il giorno in casa e ditemi quale corriere consegna la mattina di Natale…
Il secondo pacco invece dicevano di averlo consegnato il giorno 02/02/25 alle 11:57, peccato che quando lo hanno scritto sul sito erano le 09:13 del 02/02/25…
Tutto questo in ben 4 mesi!
TRUFFATORI
NON acquistate

Sending out spam emails to collect personal information from receipts @ ashleystewart.com. Run a business and quit trying to con people. Looked at your reviews. How pathetic!