Ashley Stewart Avis 

So disappointed I pay my Ashley Stewart bill between the 1st and 6th of the month the bill is due on the 28th of each month I'm being charged a late fee because their bill cycle is the 28th I have received harassing calls saying my account is a month overdue once I've paid off my balance will never make large purchases again

I ordered 3 dresses in different sizes for a funeral. Once I got the dresses one I did not like because of how its made in the front could not see that on the model. One I did not like how it look on me, the last one was not funeral material and I didn't care for it. Took to the store to return it I was told they cannot accept a large order it has to be shipped back 8 dresses. Once I called the 844-327-4539 I talked to different people everyone had a different story to tell me. Talk to a so called supervisor on July 1st and she was supposed to call me back in 1-2 hours and its July 3rd and still have not called me back. Then the young lady I talked today tell me once they received the items it's up to them if they will issue me a refund. I will never buy from them again. Just got a credit card and I canceled it the same day I received it. Do not shop at Ashley if you have to ordered different sizes and you might have to send them back. I give them a 0 not a 1 Margaret

Store #356112 located in the Bay Plaza Mall in the Bronx is the best of the ones in the NYC area( I've been to them all).
The store manager Diana has been there for years and today for the first time, I told her how well she runs this store.
It's always clean and they are so helpful, even the manager is so very hands on, not just leaving it to the associates.
Amina, she rang me twice in a row, I needed to do a return and she remembered me and was just as pleasant as the first time.
We usually run to the internet to complain, but I wanted to give them their just due.
They know what retail and customer service is all about.
Thank you Bay Plaza!!!!

I use to love Ashley Stewart. I don't know WTH has happened to AS but the quality of clothes and customer service is crap. I looked up who owns it and the CEO is James Rhee, an Asian-American man of Korean descent. He took over in 2013 and saved AS from bankruptcy. That is great, but what has happened recently? The style and quality of clothes use to be good. I call customer service because I'm charged for a dress that was not received in the order. Having trouble getting it removed. Probably because the people in customer service, we can barely understand each other. I tried to pay my balance but it's telling me my balance is $0 but yet finance charges and late fees steady accumulate. Call back in 48 hours they say and you can make the minimum payment. smdh I'm going to the actual store in 48 hours, pay the statement balance and close my daggone account! Don't play with my money!! Almost make me feel like this was on purpose. If I didn't look further into it my balance would have continued to increase.

Do not use if you cannot go into a store and do returns. I was charged three times for shipping. When I placed the order I paid for expedited shipping. It took over a week and then they credited that but when I got the items I tried them on and they all fit horribly so I returned them and I had to pay $10 for a label. Not a prepaid label. I packaged it and took to USPS and paid $12 to send it back and then they deduct $10 from your return!. So essentially I paid three times. And
don’t get me started on the rude unhelpful customer service via chat.

What went wrong this time? How can they improve.....Lets just say Ashley Stewart has went down hill. STILL NO STYLISH CLOTHES. This is my second review since last year. I was hoping that AS was just having a bad year with the style of clothes. AS used to be up to par with the latest in fashion. Old fashioned, Cheap looking, Cheaply made and dull. What happened to the jeans, skinny, flare and capri. What happened to the stylish tops. All the clothing looks like it is for ages 60 and up. As an matter-of-fact majority of todays woman 60 and up would not be caught wearing this old and non-improvised fashion. Mother used to call clothes such as these" mammie made". Ashley Stewart you have done a 360 for the worse. Catering to the black community, I think somewhere in the mix there were those that got tired of us women of color looking good. By far, most of us are the only ones that look good plus-size. I am know their customer sells have went down tremendously. I was addicted to AS,day went by without me checking to see just in and ordering every month. Now I am dedicated and addicted to another web site, stylish, better quality and great sales. So sad.

First, the clerk had an attitude like she really didn't want to be there. My total came up to $150 and once I swiped my card the clerk began to ring up the next person. I stood there for a second then asked if I can have my clothing. She pointed to the side of her register, where my items were folded, and said "they right there". She then picked up the clothes and handed them to me. I asked if I could have them in a bag. She said that you have to purchase a bag for $1.99! I was in shock!!! If I had known that, I would have spent my money somewhere else. Ashley Stewart has lost my business forever.

Buyer Beware!!!! most importantly Black Buyers beware this store is a scam!!!! their 30 day return policy is CRAP!!! AN ITEM ORDERED IS NOT THE SAME AS HAVING ITEM IN HAND!!!! How is it ur return period starts as soon as they swipe your card!! why is it stores serving Black women are no better then crappy cheap stores??? Gap, Banana, Ann Taylor are all so much more accommodating and appreciative of Customers and care about service. Ashley Stewart is only in Black Neighborhoods and Robs us!! if a price is discounted online with do I need to threaten not to buy it in store unless I get that price???? Scam!!! it's a shame Black women are treated this way by a store in our Neighborhoods! Never Again!!! Done with them!!!

I bought a dress whose quality was subpar.. the dress was reduced to $10.. when I tried to get a price adjustment they declined…now they want to deduct $10 from my money to initiate the return.. then I will have to pay to return the dress.. because you cannot return it to the store.. they just lost a customer.. their quality is not great neither are the styles… Customer service at Ashley Stewart is horrible..

I recently purchased a dress with metallic lettering. I purchased a week prior to wearing. Anyways the day I wore it noticed the Letter was coming up in certain spots. Although I loved the camu off the shoulder dress. I wrote Ashley to let the know exactly what letters were lifted. The response was I’m sorry you can return the dress and $10 dollars will be deducted. Ok like I buy mostly all my clothes from this place if they pull my name they would see my history. I purchase at least once a month at least a $100 or less. I watch the clearance daily as they send out there text messages daily. What I’m realizing is that I’m not a valued customer. The quality is poor and maybe I need to keep my coins in my pocket or shop somewhere else. To deduct $10 for something I paid for hell know. But once I did my research and found out the ceo and who these clothes are made for…… plus size African American I was like oooh. Ok. SMH.

I am so fed up with this store and how they treat people. Every time I go into this store in Charlotte the service is BAD. The employees make me feel like they don't want me there. It has gotten so bad that I order on line because the employees are so disdainful towards me. I only go into the location to return what I ordered on line. After making a return yesterday I called and canceled my card that I've had for 8 years. I will never do business here again.
**Also their sz's are not true to sz AND their product is not worth the $$. I never bought a lot but now I'll give my money to a store that appreciates my business.

One month ago I spent about a $100 dollars at Ashley. After I paid for my items, the clerk asks me did I want to purchase a bag and I said no. She folded the items and just handed the clothing to me unbagged. I asked her why she's not putting my items in a bag? She said I asked you if you wanted to purchase a bag. I was pissed and told her rude ass I will never buy nothing out that store again. This is poor business. The styles Ashley have is ok but the fabric the clothing made with are extremely cheap. Their garments is not worth buying and is over priced. Ashley too cheap to purchase bags for their paying customers 😕

New Location but same great attitude and atmosphere. Im happy that the ladies at this store enjoy their jobs and customers. They also enjoy working with each other. NorthOaks store. The manager, assistant are phenomenal and the staff is supportive and a joy to see whenever I go into this store

I would like to see more classy pieces. I don't like the shirts that are too short in the front. I'm plus size my fupa shows. The prints, colors, super size legs and sleeves make us look like clowns. Please try to put together more classic pieces.

A.S. has cute clothes, though lately the material is cheap, and the quality is bad. For instance, I order a pair of jeans online; once I received them I tried them on and to my surprise the zipper opening of jeans was sewn incorrectly. It was 5 inches to the left and not even straight. Needless to say, the fit looked horrible. It was definitely a flaw. This is not the first time there has been flaws in the clothing items... Where is the quality control???
Furthermore, I've noticed when I try to add reviews to items online under the picture of the item, if it's not a raving review it does not get posted; I guess that's where the quality review team is busy doing, deleting all not so great reviews off their website... Smh. Not good busy practice.

I ordered online mid March. It was delivered to an ups drop site as ups can deliver where it wants too apparently (another story another day). I went to retrieve the package twice only to be told they don’t have it. Called Ashley Stewart and had to deal with a non native English speaker with the thickest accent ever. She had difficulty understanding the most basic explanation. Finally get through that and this lady had the nerve to say I have to wait 10
Business days for a investigation and to call
Back. Why am I chasing yall down when it was failed to be delivered and why am I waiting 10 business days?! Horrible customer experience and unfortunately I have their card. I don’t think I’ll be doing business with them after this cluster!

I shop Ashley Stewart all the time.. in store and online. Shipping is very fast!!! I’m sad that they don’t include return labels anymore which is unfortunate do you have to pay to ship items back and it takes forever to receive a refund. I love their clothes … some items are very frumpy but again just purchase what you do like …. Everything isn’t for everyone . Aside from that no issues.

Ashley Stewart use to have beautiful dresses for church. Some dresses are OK but there are more cheap looking, tacky dresses now with terrible material. They have changed from high quality to bargain basement. I'm not so sure that I will continue to shop with them.

Ashley Stewart's clothes, are not stylists no more!! they USE to have high quality clothes. Now their clothes looks like curtains, big flowers on pants and blouses. its horrible what they did to this once flourishing company!! PLEASE get some high quality fashionable designers!

The Lathrup Village, Michigan store on Southfield Road has the worse customer service that I have ever experienced in my life. The young ladies that work there are very rude.