Ashley Stewart Avis 

The customer service from the Ashlley Stewart in Catonsville is the best. They are very helpful and always welling to help you found the perfect outfit.

Another one of my favorite stores. My items have been true to size, and the quality is excellent! Plus they have cute, and different selections.

Avoid this company like the plague.

I was really excited to give Ashley Stewart a try and hopefully make it my go to for my entire wardrobe for both work and casually. First off, as a plus size woman that typically wears a 1x for a bit of looseness, there should be NO reason a size 3x should snuggly fit me. That isn't plus size sizing - that's the result of poor/cheap manufacturing, and tossing a "Curvy" label on it to make profit.

So naturally, at this point, we decided we did NOT want to support this company and the quality of the clothes, and sent the clothes back. Mind you, these clothes are unworn, tags still on, the whole 9 yards.

Our order total before shipping and after sales tax? $180.59.
The amount we received via refund with our OWN shipping label we provided?
$153.23.

There is almost a $30.00 discrepancy, unlike anything I have EVER seen with any online retailer. At that point, we would have saved more money by marking RTS and making Ashley Stewart front the cost on shipping, then paying the chargeback.

Did I mention this entire return process took over 4 weeks? Yeah. 4 weeks, $30 lost (over $60 when you tie in shipping costs). Save your money and time - there are so many other retailers to shop at. Ashley Stewart is just another shoddy retailer with no chance at a sustainable future.

Purchased a bra from here like I have done so many times before. My size has changed, therefore the bra I purchased online didn't fit. I could not return the bra in store. I never heard of a company refusing to accept refunds for an online purchase in store. I thought that was a huge red flag. Turns out it was. Refusing to accept refunds in the stores allows the company to charge crazy refund fees and blame it on shipping. That's the scam. I paid $50 for one bra that doesn't fit. Ashley Stewart deducted a $20 fee for shipping and tax although I used the label they provided. No where on the form they send, does it say I will be charged twice for one shipping fee.

Ashley Stewart has fell off frfr. I use to be do cute shopping there now I can never find anything that cute and the price.matches the worth. I'm frustrated. I need a new store for big girls.

If I could leave no stars I would! Customer service is horrible. Dont ever try to return in the items they put you back in there loops! I spent plenty of money in there brick and mortar store but when it comes to online to not shop online because if you have to return it they will not give you your money back

I bought online a white dress with silver rhinestones on the front of the dress most of the stones were missing and the dress looks like it was refurbished and it didn't look like a new dress,and it didn't fit properly one side was longer Than the other, I was very disappointed so I returned for a full refund, and for my surprise My full purchase was $32.74 and they refunded less than what they charged me including I paid the shipping and handling almost $9.00 dollars I wouldn't never do business with this firm they are a ripped off.

I placed an order today online and then I decided to cancel it. I was told that once you place an order it can not be cancelled. I have never hear of this-have you? You should be able to cancel anything you place online.
DO NOT ORDER ANYTHING FROM ASHLEY STEWART!

I ordered a few items from this company last week, and I glad I tired everything on before hanging it in my closet. My new sweater had a hole right in the center (breast area) and it big enough to see your finger through it. I proceeded to try on another item ( gold duster) to find out that my sleeve length didn't come close to touching my wrist 😒 ( I'm short, short arms) so I sent both items back for an exchange. I don't want to judge the company unless they give me good reason. Please send my items back and don't charge me for you all mess up 🤷🏾‍♀️

If I could give a zero I would. I placed an order and somehow made a typo on the address. Which I really don’t think I did, I think their system made the error. The order hasn’t shipped yet so I was happy, figure I could call Ashley Stewart and they would change the number in the address that was incorrect. I was told they couldn’t change the address. I am the customer they are customer service and cannot change the address, instead they will ship my merchandise to the WRONG address unless I can stop it through UPS it is not UPS responsibility it’s theirs. I’m trying to prevent MY ORDER from shipping to. 1393 instead of 1303. Not change to a completely different address. They refused to correct the error. They are so dumb. There is a difference from changing an address completely to correcting an error. I will report them to the better business bureau. This is a hoax a scam. They suck. Will never purchase from here again.

I have been a customer with Ashley Stewart for many years. I do understand we are in a Pandemic and people are not shopping like they use too. I took it upon my self to shop at the Southfield Store on 12/13/2020, and because I asked for assistant the sales person became angry with me and began to talk at me as if I was a two years old. This was uncalled for and there were only 2 other customers in the store. When I went to the counter to check out the clerk said under her breath " it's to early for this." When I asked her what that meant she said " I am do talking to you." Unfortunately this will be the last time shopping in this store. I had an engagement and wanted to look great on Zoom. I spend my last $55 dollars at this store.

I love Ashley stewart. I love their clothes and jewelry. Fits great for my body type (size 12-14). My only gripe is the 8.95 shipping.. thats crazy . The return policy is not the best considering. Now that they have Afterpay.. be prepared as you cannot exchange anything paid with Afterpay. The Ashley stewart stores will not touch anything paid thru afterpay so don't take it back to the store.
Returning you can do, but have to mail it back and it deducts the shipping unless you pay for the shipping yourself. So 1 star deducted for that reason.

I ordered a purse from Ashley Stewart, within a week the zipper broke, I tried to contact customer to no avail. After so many prompts I was told via automated system that there were technical difficulties, for 2 days I have been trying to contact them to return this purchase or exchange for another purse. I was so upset that I even went to the store, and they of course could not help me, they simply said “Contact Customer Service”. They sure had no problem taking my money! I’m done with this store!

I just want to say I am only leaving a review because I really really want to warn people from buying from this company. I bought a dress that was originally $69, and got it on sale for $34. When I received the dress it so cheaply made, see through, and scratchy. It was HORRID. Decided to return the dress and called to see what the price of my return would be since I saw something that stated it would be $8 to return. I really did not anticipate returning the item or I definitely would have read this. So I paid $8 for them to ship it to me, which took a week, and paid $8 more to send it back. I paid $16 for a dress I never even wore and never kept. This is a scam! On top of that I called to ask if the $8 to return was the same $8 used to ship and the representative told me yes. So I didn't realize I was going to pay an additional $8. NEVER EVER SHOP HERE...EVER!!

Ashley Stewart does have nice items. HOWEVER customer service sucks. I order items online all the time and 3x I have ordered items that were canceled and a refund issued but I never initiated one. The warehouse sells out of clothes quickly however instead of them communicating that to you, they let you order then just cancel!!!
Just horrible

dont buy from this company although they have good items you will be penalized for refunds. I ordered a pair of sandals from them had to return them because they didn't fit. They refunded the shoe minus the shipping and my refund was $8.95 less than the total price. When i sent it back because I didn't have a return label i paid $15 usps priority to send it back( out of my pocket) the customer service is gonna tell me they dont give that back and i dont get the original shipping charge back either because the company provided a shipped the order without a problem and that I am returning it. Basically your refund will not be what you paid originally they will get you either way. I asked well whats the refund had I used the company return label they still said minus$8.95 from the total. Complete RIPOFF never again.

Their bras are not full women with heavy breasts or big breasts they are full big women with small breasts I bought four and in two weeks the wire start coming out

Just got an email from Ashley Stewart saying they were going to cancel my credit card due to no activity. I was like ok, fine. Your cloths are cheap overpriced crap anyway. Then email goes on to say that they will report to the credit bureau that they canceled me. So because your clothes are worthless, you want to mess with my credit report? Oh, they did tell me to make a purchase and this will not happen. So I bought an ugly overpriced straw hat. Having to be forced into buying your junk to keep my credit from being hit is BS!

I cannot fault the service provided by Ashley Stewart. As an international purchaser, I live in AUSTRALIA, they kept me informed of the progress of my order and which freight company my packages were being sent through. It took approximately 2 weeks for the package to arrive and this is reasonable considering it was coming from the other side of the world.
Their clothing is gorgeous and trendy and I will certainly purchase from them again, however due to the Corona Virus concerns they have temporarily suspended International shipping. Can hardly wait to buy more clothing, weeeeee!
VERY HAPPY “AUSSIE” CUSTOMER

Never get a card with them customer service is rude. They do not value their long time customers. the interest rate is high and late fee is extremely high. I made two payments had death in the family only credit me $15 then talked rude to me. NEVER NEVER WOULD I BUY NOTHING FROM THEM AND REGRET I EVER GOT A CARD WITH THEM. BEWAREBEWARE