Ashley Stewart Avis 

I am a new customer that forgot to pay my bill and they refused to waive the late fee. They can waive 15. Unacceptable to me. The agent told me I was paperless. She said she could take my payment and won't charge me to take it. Smh! Ok let's make the payment so I will have a zero balance and no more late fees. Gave my cc, she said it declined. It's a Visa, correct. No ma'am. So have it again. Still declined. What reason is it giving you, no reason you need to call your bank. No I don't because I have money in my account. Online Payment isn't user friendly. I hate I got this card!!!!!!! Cost me more than it's worth! I just called back and got a different rep and gave her my exact card information and what do you know...it went thru just fine!! I hate their customer service. Customers are the reason you have a job....please train your people. I did speak with the manager but that was to vent because I am beyond Irate!! I don't feel like that will go anywhere. Just glad to have paid you all so I won't have to deal with you all!!! Omg i wish I could have given no stars!!!

I received Christmas gift from Ashley Stewart and the item is too small. They would not accept the item back the return policy and customer service is unacceptable. They wouldn't even allow for a larger size. I will NEVER purchase another item from them.

I used to love Ashley Stewart I made a purchase on January 5th today I was going online to see what they have I notice one of my items that I purchased it's on sale now so I called the customer service and ask them for price adjustment and they do not do that they want you to go inside the store returned item now mind you the store does not have that same price that's online and will not price match it so you have to return the item to the store then reorder it and pay that shipping and handling when they can be like the other competitors call in tell him your dilemma and they have no problem with giving you that adjustment now that's fanatical customer service but not at Ashley Stewart 😒

I just opened the box to the shoes I ordered and they’re used, someone wore them and the zipper was broken on the left shoe. They are clearly marked on the bottom of the shoes with dirt and the insides are worn in! I’m very disappointed because I really liked these shoes. Why would a company send me worn broken shoes?

Very poor customer service I order sweat shirt got a t-shirt now they want me to e-mail them proof I got the wrong item plus charge me 8.00 to ship back the wrong item they sent will order from them again also Whoopi better pay attention because this is bad for her too.

with ashley stewart ordering online I was sent the wrong items twice and then i ordered a jacket and pants instead i receive two of the same jacket and I am a regular customer, now it makes me scared to order any more i was very disappointed

Poor service. I paid for next day service and got an email the package will be there a week later. Poor service. Shop only if you got time to waste and money.

I placed an order for some items that were 50% off. I tracked the package and it said it was delivered to my front door. Needless to say it was not. I called customer service and they said I had to wait 4 days before I could file a claim. I waited a week, still no package. When I checked the tracking my package which was suppose to have been delivered to my "front door" was on its way back to the warehouse because of insufficient addressing... not so.

I called and was told they saw the same thing, but couldn't reship a duplicate order. That I would have to place the order again only at the now 25% off pricing and once the order was placed they would do a price match. Well if I can't trust them to get it right the first time, I don't think I'm going to give them another $100.00 and wait 15 days for nothing. I ALSO HAVE TO WAIT 3-5 Days to receive my refund!!!

If they really wanted to make amends, they would have re-shipped my order, overnighted the package and honored my original discount. This is my FIRST and LAST time shopping online with them. I'll stick with ELOQUII they handle things in a much better way!

Signed,
Very Disappointed!!

Horrible online shopping experience! Promised free shipping for orders above a certain amount. When the order arrived I was forced to pay a chunk of money to get my items released because shipping fee was passed to me. False advertising!!!

Ashley did not give me my free socks for spending over $200.00 and moreover, the box was opened and the the post office had to retape and reseal box. Some Xmas gift!!!!!!!!

They are a scam. Did a bait and switch on me and refused to honor the coupon they said they had.
Their customer service is AWFUL. With all the online places to shop, this is one to run away from! I should have heeded the reviews I saw before I tried to shop with them!

If you have to call their customer service line, please pack your patience! It took almost 50 minutes for the representative to process an exchange for tights that came damaged (there was a hole in them).

His only saving grace was that he was very nice, but goodness gracious, I've never had to be on hold so long for anything that seems so simple.

I remember when this store first came out. The clothing, which was mostly polyester, was well made. The styles were accommodating for work, church, and casual wear. As time went on and they became more popular and opened several stores, I noticed the quality change in the clothing. Also, the styles seemed to be geared more to 'Urban' fashion. While that was perfectly fine, they abandoned fashion for the working gal, the church gal, and simple casual wear. Now, seeing that the clothing designs and styles were to accommodate the fuller figure gal, they seemed to not have had knowledge that large prints and big designs make big girls look bigger and flashy in the wrong fashion sense. I found myself finding other places to find clothing. Once in a very blue moon can I find anything At Ashley Stewart's worth buying. Recently, I saw a fluffy coat in a mustard color that was cute and stylish, so I took a chance and ordered one. To my surprise it arrived with all the buttons falling off, the fluffy fuzz got on everything in its path, and hence, it now occupies space in the back of my closet. All of the cheap fabric, is falling off of the coat. Ashely Stewart's is owned and operated by men, I believe. They need to take courses in fashion and quality fabrics for clothing. When they close down, I will not miss them...

Horrible customer service
Placed an online order on 9/1/19. Called customer service on 9/14/19 and told the rep I was calling to check on my order. Order number and mailing/billing address etc were given. Rep pulled up the information and stated that she had to place me on hold to do more investigating After holding for 22 minutes, the Rep said that the package didn’t have any tracking information so there was nothing she could do about the order. She offered to put the money back on my card and stated that it would take 5-7 business days for it to show. I told the rep that I was still wanting the items but most were on sale at the time of purchase. I asked if I could get my new order for the price of my previous order.. The rep told me NO, I would have to get them for whatever the price is today. She then said that she have no way of changing the prices. I told her that other stores would at least send an email offering some money/percentage off on the next purchase. She said we don’t have discount cards. With all that being said. Ashley Stewart did nothing to rectify the problem. I will not be ordering from here again.

I wish that I could give them ZERO rating; I have been a very dedicated customer for years; however, I have had NO luck with many of the clothing I have purchased. I bought several wired bras upon wearing many of them for the first time the wires began to stick me in my skin.

Was a very dedicated customer with Ashley Stewart for years they made alot of money from me. Just recently August 2019 I purchased over $200 worth of clothing from their online clarence. Now sometimes their sizes can be a little off. Therefore I would send back and order size up or down or just simply return if item is not of good quality etc. Ashley Stewart always honored their returns. Now they have a NO RETURN policy on clearance and web orders. So I'm stuck with clothing that doesn't fit!!! A cheating hand well played Ashley. You just lost a dedicated shopper. So many online stores with honorable return polices. I'll be taking my business else where! XOXO Farewell!

On 07/14/19. I placed an order on ashley stewart website without knowing that they had just moved to a new warehouse. So, of course my orders were delayed. The problem is when one of my items were to be delivered..it was sent back because of an insuffucent address which was lie. Come to find out when the order was placed and it went to UPS! The label was cut off. Here lies the problem with customer service. When i first contacted ashley stewart i spoke to a Shara who blamed it on the Post Office and the Post Office blamed it on UPS. Long story short ashley stewart did nothing to retify the situation and would not let me speak with a supervisor. WILL BE CANCELING CARD!

First time buying, unfortunately the dresses came poor quality and one of the dresses has a hole in the pocket. I paid $26.95 for shipping and handling and an additional £18.48 when it reached UK because (Goods not fulfilling the conditions laid down in Article 28 and 29 of the Treaty on the functioning of the European Union). Very disappointed.

I recently shopped in a Brooklyn store 124,i needed to exchange a pair of denim pants that I brought at a store in my neighborhood in queens, your employees didn't get their names ,but they all were exceptional in their customer service, courteous,efficient, a quality that needs to be praised don't live in Brooklyn but I will be visiting store 124 again , store 124 you ROCK!!!!!! Donna

No problems,fast shipping, I wasn't
disappointed will order from them again.