Auger Avis 

It was a complex situation, and I must give credit to Auger in particular Tom Who took over the claim for sorting everything out it took six months, but once Tom started dealing with matters things started moving in the correct direction so I’m really grateful for him and also the engineer that came. Billy did a fantastic job and he’s an absolute credit to the company !

The fantastic and professional staff they employ, who don’t stop for a minute and get the job done really quickly even when its a really difficult site and job to sort out. Would definitely recommend them 100 per cent. Fantastic company who check in with a phone-calls to make certain everything is going to the customers satisfaction, and that they have no complaints or problems which we certainly did not. Great company and staff.

From the initial contact with the staff at the Auger office, to the completion of our replacement main water pipe, everything was handled professionally.
The office staff were always clear and polite, we were kept informed of the days, timescale and engineers due to attend our property.
The team that carried out the work were absolutely brilliant, hard working, skilful and very knowledgeable,we knew we were in the right hands. We are no longer losing and wasting countless litres of water, we will recommend Auger above all others.

Auger dealt with my claim up to the fixing a bad water leak and it was a positive experience dealing with Auger. Alex the technician is a credit to you.

Totally professional staff, dealt with the replacement of my water main service pipe via my insurance. Kept updated throughout the process, dealt with County Council, completed the work to a high standard without issue. You wouldn't even know they have been.
Thank you to the Office staff in Liverpool and our Engineers, great people to deal with.
Regards

Very efficient and customer friendly service overall.

I had a letter from Thames Water indicating I had a leak, they sent out an operative who confirmed the same but as the flow was too small it was my problem but needed sorting in 6 weeks. Contacted my insurers NFU who said they would get their recommended investigation team to help. Within 10 minutes they had called, talked through the issue, with 48 hours the team were booked to investigate. They arrived in the timescale agreed, confirmed I did not have a leak but a faulty meter & within 3 hours of their operative visiting I had a report to submit to Thames Water, now I have to wait for them to replace the meter. I can guarantee they won't be as efficient

We can recommend Augar their service is excellent

Avoid if possible. They visited my place twice. D see spending 4-6 hrs per visits, digging 2 trenches to locate my pipe but not the leak. To be fair they did make good the trenches they dug. Initially they were instructed via my insurance company. When my insurance company chose not to honour the claim. Auger refused to quote me privately for the job, either suggesting they didn’t want it or were unable to carry it out, they would clarify which when asked. Unfortunately it has wasted 2 months of my time and I am no closer to having the leak fixed.

Communication was excellent, operatives extremely punctual and the quality of the work was very good even in highly adverse weather conditions.

Very polite and helpful workmen and overall a very knowledgable team.

The two guy that was doing the repair job at the house were very good and professional at there job , they did outstanding job and left the area just how it was at the start, they fitted a new inspection man hole cover and it blended in the shrub are just fine . The two guys were from the west coast of scotland top blokes.

All work carried out to a good professional standard by polite and knowledgeable workers.

The original repair for a collapsed drain went fine and took 5 working days (2 more than they originally stated}, but then it all went downhill!

Auger left the drive dug up and had not replaced the original paving slabs. It took 7 days to get someone back out and when they had finished it, it was a disgrace.
A flag broken, 5 flags raised with sharp edges and 2 with huge holes down the sides.
After complaining Auger sent out another guy to repair the damage that the 1st two left, he did a good job, but it has taken 4 weeks and 2 days.

It is 2 days later, after being informed 3 times from Auger that the skip on the drive would be picked up. Still hasn't been collected, so I called the skip company today, to ask why and they informed me Auger had not instructed them to collect it.

It has been nearly 5 weeks with a skip on our drive and I am still being told they do not know when it will be collected.

Not great service and I would not recommend them to anyone!

All the people that came to our house to find and repair the water leak were very kind and considerate at all times.

The team were brilliant from start to finish, had to come back a second time not once was it a struggle for them.The workmen , customer service team went above and beyond👏❤️

I had a drain blockage which caused contaminated water to flow in the house. The agent on the phone calmly and reassuringly informed me of the steps to be taken and swiftly found an engineer to attend.
On site, the engineer was professional, friendly and respectful of my property, and soon was able to assure (and show via camera) me that the blockage has dispersed.

Knowledge and care

From start to finish, the help and support we have received have been first-class.
We are both elderly and have disabilities and I can only say how wonderfully we were helped and supported from start to finish.
Thank you to everyone who looked after us.

From my first call with the admin team to the drain technician’s investigation and the subsequent repairs that followed, the service was outstanding. Everyone was professional, efficient, and friendly throughout.
A special thanks to Claire Pugh for her helpful follow‑up call — great customer care.
I couldn’t recommend Auger Drainage Specialists more highly.