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Lisez les avis des autres

Noté 5 sur 5 étoiles

From the outset I was kept informed with regard to time frames and the work to be undertaken. The engineers who carried out the work arrived on time, set to work straight away, kept me informed of t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experience was great. From start to finish. I found that the company and in particular the man who came to repair my water leak to go above and beyond what he needed to do. He ensured the leak was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The consultant who called at my house was very polite and professional. He left no mess and you could not tell that he lifted some of my block paving.

L'entreprise a répondu

Noté 2 sur 5 étoiles

Was referred to Auger by our insurers. First contact was very good. Surveyor was helpful and advised what was needed to replace collapsed sewer at the home of very elderly disabled couple. When th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Compagnie d'assurance habitation

Informations provenant de diverses sources externes

Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

748 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 63 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(748)

132 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent

Excellent service and the work done was very professional, I would definitely recommend 5 stars all over

20 mars 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review and feedback. I am so glad we could help!

Noté 5 sur 5 étoiles

I had a leak underneath my garage and…

I had a leak underneath my garage and Auger attended on behalf of my insurance company. They had to do a complete reroute which involved a lot of digging. Colin and Kevin were absolutely marvellous, reassured me and explained exactly what was going to happen. A two day job that was carried out safely and professionally. I would recommend this company they were brilliant and left my property in a very good condition. Thank you Colin and Kevin for a job well done 👍🏻

19 mars 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review, I am delighted that we could help & I will pass this onto the team involved!

Noté 5 sur 5 étoiles

Excellent

Excellent. Very professional. Excellent communication,

16 mars 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review and feedback. I am happy we could help!

Noté 5 sur 5 étoiles

Auger kept me updated with the details…

Auger kept me updated with the details and the service . Arrived in time. Happy and very respectful workman. Respected my property. All tidy up before they left.

19 février 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review, I am delighted that we could help & I will pass this onto the team involved!

Noté 5 sur 5 étoiles

Communication was great from the…

Communication was great from the beginning and quality of works were 10/10. Comes with a 10 year Drainshield guarantee for peace of mind but I can't see any workmanship or materials failing anytime soon

16 mars 2026
Avis spontané
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Réponse de Auger

Thank you for such positive feedback. We are delighted to have provided you with peace of mind and confidence in our works!

Noté 5 sur 5 étoiles

Efficient and Friendly Service

Very impressed with how my unusual leak was dealt with. I was kept informed and everyone was friendly and knowledgeable resulting in it being sorted quickly and efficiently.

9 mars 2026
Avis spontané
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Réponse de Auger

Thank you for your lovely feedback. I am delighted that you are satisfied with our service!

Noté 5 sur 5 étoiles

Very professional service

Very professional service. Did a great job of our soil pipe repair and cleaned up thoroughly afterwards. Would not hesitate to use Auger again.

12 mars 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review and feedback. I am so glad we could help!

Noté 5 sur 5 étoiles

Auger - professional and quick service!

Auger came out to fix a leak under our drive that had been identified by our water board. Jordan was very professional, helpful and efficient and clearly explained our options. He repaired our leak very quickly. Everything was dealt with very proficiently and promptly. I would not hesitate to recommend Auger to anyone.

7 mars 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review, I am delighted that we could help & I will pass this onto the team involved!

Noté 5 sur 5 étoiles

Auger staff were very helpful and professional

Auger staff were very helpful and talked us through what would happen on the day of our appointment. Work to find and fix our leak was carried out professionally and respectfully on our property.

5 mars 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review and feedback. I am so glad we could help!

Noté 2 sur 5 étoiles

Auger validated my insurance claim

Auger validated my insurance claim. I had 3 quotes for the work originally (all with a similar price). Auger however told my insurance company they would have charged 2/3 less!!!! I do not believe they could have done the work for the price they told the insurance company.

26 février 2026
Avis spontané
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Réponse de Auger

Thank you for taking the time to leave your feedback. I’m really sorry to hear that the outcome of your claim didn’t meet your expectations. Please know that we always aim to provide a fair, transparent, and supportive claim journey. If you have any questions or would like to discuss this in more detail, our team would be more than happy to help.

Noté 5 sur 5 étoiles

Drain sinkage

We had a problem that part of our drain had sunk and the pipes were cracked. Auger's surveyor visited and provided a full professional report then subsequently the company did the work to resolve the problem at a very reasonable price. Very pleased.

11 février 2026
Avis spontané
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Réponse de Auger

Thank you for your review. We appreciate your feedback and are happy we could help!

Noté 5 sur 5 étoiles

Drain repair/replacement

I recently had my drains replaced and couldn’t be happier with the service from start to finish. The team was professional, punctual, and clearly very knowledgeable about what they were doing. They explained everything in a way that was easy to understand, kept disruption to a minimum, and worked tirelessly to get the job completed to a very high standard.

What really stood out was how tidy and respectful they were throughout the whole process — no mess left behind and everything was finished exactly when they said it would be.

I would highly recommend this company to anyone needing drain replacement work. Reliable, hardworking, and genuinely committed to doing a great job.

24 février 2026
Avis spontané
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Réponse de Auger

Thank you for your lovely feedback. We appreciate your kind words and are happy to have given you exceptional service!

Noté 5 sur 5 étoiles

Anthony was brilliant

Anthony was brilliant! Hard working, methodical, logical, and always cheerful.

24 février 2026
Avis spontané
Logo de Auger

Réponse de Auger

Thank you for your 5* review, I am delighted that we could help & I will pass this onto the team involved!

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Arrived punctually, explained the process throughout. Polite, helpful and informative engineers and office personnel. Very thorough and professional.

20 février 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review and feedback. I am so glad we could help!

Noté 5 sur 5 étoiles

Proactive service

Our claim was dealt with immediately and we were kept informed of what was happening and when it was to happen. Took a lot of worry away from the situation.

19 février 2026
Avis spontané
Logo de Auger

Réponse de Auger

Thank you for such lovely feedback. I am happy that we could help!

Noté 5 sur 5 étoiles

Friendly and informative

Arrived on time, parked where instructed, a minor problem regarding precisely what testing would be done that day was quickly resolved by a phone call to the office. Thereafter everything went smoothly.

19 janvier 2026
Avis spontané
Logo de Auger

Réponse de Auger

Thank you for such positive feedback. I am happy that we could help!

Noté 5 sur 5 étoiles

God sent

I had an unexpected leak, which 2 local plumbers failed to solve. However, once Auger came in, the hopeless situation changed to something solvable without difficulty. From the beginning to the end, they were customer oriented, highly efficient. They explained clearly the process and the schedule of the work involved. Their engineers, Alan and Josh are highly competent, hard working and very personable people.
I will recommend Auger without any reservations

16 février 2026
Avis spontané
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Réponse de Auger

Thank you for your 5* review, I am delighted that we could provide you excellent service and I will pass this onto all of the team involved!

Noté 5 sur 5 étoiles

Dealing with a tricky Victorian drain in bad weather.

A highly professional execution of a fairly complex exercise in dealing with damaged Victorian drains in appalling weather; and carried out with courtesy the while, along with a usefully informative commentary.

19 février 2026
Avis spontané
Logo de Auger

Réponse de Auger

Thank you for such positive feedback. We are delighted to have provided you with our services!

Noté 5 sur 5 étoiles

Having become a recent widow very…

Having become a recent widow very suddenly, I wasn't just left in a world without my other half, I was left with dealing with unknowns. Maintaining our home we had built together, dealing with tradesmen (which I had never done before) worrying about claims and costs involved, worrying about having strangers in my home. The idea was very daunting. Auger made all my worries pass! They made the whole process very easy, gave full explanations, when problems hit they worked around problems to find solutions, treated my home as if it was their home, they was reliable, friendly, reassuring and tidy. I would recommend Auger to anyone. Especially to those homeowners that have had problems with tradesmen in the past! Don't worry they are professional, tidy and reliable. The Auger team worked around the clock in the rain to make sure I had water pressure to be able to take a shower. Simply the best! From the case manager, the Auger claims team, the staff at the end of the phone and the Auger team that did the work..... Professional and understanding!

29 janvier 2026
Avis spontané
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Réponse de Auger

Thank you for your feedback. We appreciate your kind words and are delighted to have given you exceptional service! I will be sure to pass on your feedback to everyone involved!

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