Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We’ve been using Autonet Insurance for over 10 years and have never had any problems with prices and staff are very helpful and friendly,can’t say much for claims as we’ve never had to make any
L'entreprise a répondu
It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... Voir plus
L'entreprise a répondu
Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not hel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Autonet Insurance
Écrit par l'entreprise
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Écrit par l'entreprise
Coordonnées de contact
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Royaume-Uni
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Autonet Insurance
Thank you for your fantastic 5 star review! We’re delighted to hear that you were happy with our product, service and pricing. Providing great value and a smooth customer experience is really important to us, so it’s wonderful to hear your feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Great and quick service
I had a quote yesterday and just paid for it i got all the documents straight away by email very quick and easy to use 🙃 price was fine as well will recommend to everyone
11 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review. We’re delighted to hear that you found the process quick and easy, received your documents straight away, and were happy with the price.
Thank you for recommending us!
Kind regards, Tahara @ Autonet Insurance
Extremely long telephone call
Extremely long telephone call. Didn't even provide policy number which I was led to believe would be on email. So now have to phone to get this to see my policy documents. Excessive repetition of questions already answered.
10 août 2026
Réponse de Autonet Insurance
We sincerely apologise for the frustrating experience you had with our telephone service and the missing policy number. We understand your time is valuable and we are actively reviewing our processes to prevent such inconveniences for our valued customers.
I have sent you a link to register for the portal and this includes your policy number in the email.
If there is anything further we can help you with please do not hesitate to contact us.
Kind regards,
Michelle @ Autonet Insurance
Customer experience in question
Had issues with this company before with auto renew debate.Debate was emphasised with small print terms & conditions.
You never see the customer service or policy detail until you need it, then it falls apart.
Lets not get too excited with the star rating until customer service is required !
13 avril 2026
Réponse de Autonet Insurance
We are truly sorry to hear about your negative experience with our auto-renewal process and the challenges you faced with our terms and conditions. Your feedback is invaluable as we work to improve our services and customer interactions.
If you have any further questions or concerns, please reach out.
Kind regards,
Michelle @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking a moment to post your thoughts today. We are really glad that you found all our information completely clear and that our team provided such a supportive interaction when finalising your arrangements. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
We are so grateful to you for taking a moment to leave this feedback. It is wonderful to hear that your experience was completely hassle-free and that you found our process incredibly swift to complete. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
I can't find my account.
28 juillet 2026
Réponse de Autonet Insurance
Thank you for reaching out. I understand you're having trouble finding your account. As you provided your reference number, I can see that you have registered for the customer portal which you can log into with the below link:
www.autonetinsurance.co.uk/contact-us/car-insurance
Kind regards,
Michelle @ Autonet Insurance
Réponse de Autonet Insurance
Thank you so much for taking the time to leave us your review!
We are delighted to hear that you found communicating with us easy and enjoyed our service. Delivering clear, friendly communication alongside top-notch service is always our goal, so knowing we got it right for you means a lot to our team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Autonet Insurance
Everything was ok
3 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to share your review!
We are glad to hear that everything went smoothly with your experience. We always strive to keep things simple and reliable for our customers, and we appreciate you letting us know we met your expectations.
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Autonet Insurance
A very easy site to negotiate
It was very easy to find all relevant information quickly, all the way to conclusion. Clear, plain language and simple. Perfect.
4 août 2026
Réponse de Autonet Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that you found the entire process so quick, simple, and straightforward. Clear, plain language is so important to us, so knowing you were able to find all the information you needed easily right through to the end means a lot to our team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your fantastic review!
We're delighted to hear that you found our team knowledgeable and easy to deal with. It's great to know you received the level of service we strive to provide, and your 10/10 rating means a great deal to us.
Thank you for choosing us, and we look forward to helping you again in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Réponse de Autonet Insurance
Thank you for your review.
We're pleased to hear that you found our service very good and our team helpful. Your feedback is greatly appreciated, and we're glad we could assist you.
Thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Réponse de Autonet Insurance
Thank you for your review.
We're delighted to hear that you received excellent service. It's great to know we were able to provide you with a positive experience.
Thank you for choosing us, and we look forward to helping you again in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Great service from Jenny on telephone
Great service from Jenny on telephone. Much appreciated.
26 juillet 2026
Réponse de Autonet Insurance
Thank you for your wonderful 5 star review! We're delighted to hear that you received great service from Jenny. We'll be sure to pass on your kind words to her, and we're sure she'll really appreciate your feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Unable to get through to anyone via the…
Unable to get through to anyone via the online chat, no humans, just chat bots which are completely useless. Unable to alter my auto renewal as you need to liaise with someone to undo the automatic renewal setting, no good! You should have to opt in not opt out !!
4 août 2026
Réponse de Autonet Insurance
Thank you for reaching out and sharing your experience. I’m sorry to hear about the difficulties you’ve had with our online chat and managing your auto-renewal settings. We understand how frustrating it can be when you cannot easily speak to a real person. Just to let you are able to amend your renewal preferences within your customer portal online however I have done this for you.
Kind regards,
Michelle @ Autonet Insurance
Réponse de Autonet Insurance
Thank you so much for your great feedback!
We are delighted to hear that you found getting your policy straightforward and simple. Making the process as seamless and hassle free as possible is always our main goal, so it is fantastic to know we delivered for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Réponse de Autonet Insurance
Thank you so much for leaving us your review.
We’re delighted you got a good quote with better cover than the rest! Helping you get great value makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
south African call center can not…
south African call center can not understand English , kept being told bear with me bear with me. 1hour and 15mins
Not good enough !!!!!!!!!!!!!!!!!!!!
Very disapointed
30 juillet 2026
Réponse de Autonet Insurance
Thank you for sharing your feedback with us. I’m very sorry to hear about the difficulties you experienced with the call centre, especially regarding communication and the length of time you were kept waiting. This is certainly not the level of service we aim to provide.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.autonetinsurance.co.uk/contact-us
Thank you for your patience, and again, I apologise for the inconvenience caused.
Kind regards,
Michelle @ Autonet Insurance
Simple
Simple, no fuss, straightforward to set up. Not the cheapest but that’s not what I was looking for, so just right really.
31 juillet 2026
Réponse de Autonet Insurance
Thank you so much for taking the time to share your feedback.
We’re really glad to hear you found setting up your cover simple, straightforward, and fuss free.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Found it a little difficult at start to…
Found it a little difficult at start to get through but when I did was fairly straightforward.
23 juillet 2026
Réponse de Autonet Insurance
Thank you for your review and for sharing your feedback. We're sorry to hear you found it a little difficult to get through to us initially, but we're pleased that once you did, you found the process straightforward.
We appreciate your patience and your comments, as they help us identify where we can improve. Thank you for choosing us, and we look forward to assisting you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.