Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We’ve been using Autonet Insurance for over 10 years and have never had any problems with prices and staff are very helpful and friendly,can’t say much for claims as we’ve never had to make any
L'entreprise a répondu
It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... Voir plus
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Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not hel... Voir plus
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À propos de l'entreprise
À propos de Autonet Insurance
Écrit par l'entreprise
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Écrit par l'entreprise
Coordonnées de contact
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Royaume-Uni
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Excellent
18 k avis
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Contacted your claims dept 3times with…
Contacted your claims dept 3times with forewarned Emails from my current insurance regarding a NON FAULT incident that my current insurer assured me would not be a problem But your people wanted to increase the quote by nearly £200 ! So I gave up out of frustration and went else wear plus i would not recommend you to anybody
12 août 2026
Réponse de Autonet Insurance
Thank you for your feedback. We're sorry to hear that your experience left you feeling frustrated and disappointed, and we appreciate you taking the time to share your concerns.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
We're sorry that, despite contacting us on several occasions and providing the information requested, the outcome was not what you expected and ultimately led you to seek cover elsewhere. We appreciate how frustrating this must have been.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you again for taking the time to share your feedback, and we're sorry that we were unable to provide a more positive experience.
Kind regards
Chelsea @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your lovely 5 star review feedback! We’re delighted to hear that our colleague was so helpful and made everything easy for you over the phone. We really appreciate you taking the time to share your experience, and we’ll be sure to pass on your kind comments.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Autonet Insurance
spoke to will about changing my car he…
spoke to will about changing my car he was brilliant nothing was a problem his manner his attitude knowledge was excellent if I could give will 10/10 I would so settle for 5/5 thanks will
19 août 2026
Avis spontané
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We are so glad to hear that Will provided brilliant service when changing your car, showing excellent knowledge, manner, and attitude!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
The lady who helped me was kind
The lady who helped me was kind , understanding and explained everything so well
3 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review!
We are so pleased to hear that the agent who assisted you was kind, understanding, and explained everything so well.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you found our process 10 out of 10 and very easy to use online!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your review! We’re pleased to hear that you found the process relatively simple and appreciate you taking the time to share your feedback with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Value for.money is the reason i chose…
Value for.money is the reason i chose autonet insurance. Can,t beat it.
10 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review.
We're delighted to hear that you chose Autonet Insurance for our value for money and that you found our prices unbeatable!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Good price on my renewal and straight…
Good price on my renewal and straight forward to complete and get covered. Start date 11th August 2026.
4 août 2026
Réponse de Autonet Insurance
Thank you for your positive feedback! We’re delighted to hear that you found our renewal price competitive and the process straightforward. We’re pleased we could make getting your cover arranged for 11 August 2026 nice and simple. We really appreciate you choosing us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Réponse de Autonet Insurance
We appreciate you taking the time to share your rating with us today. It is great to know you had a totally smooth experience, allowing you to secure your new cover without any complications or confusion. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking a moment to rate us today. We are really glad to hear that your experience with us was completely trouble-free, leaving you feeling entirely relaxed and well looked after from start to finish. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your review. We’re pleased to hear you found the process quick and easy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Deal with genuine honest people and…
Deal with genuine honest people and don't hide behind poor quality web pages
14 août 2026
Réponse de Autonet Insurance
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with your experience. We understand your concerns regarding our online services and appreciate how frustrating it can be when you do not find the information or support you need quickly and easily.
We recognise that a straightforward and accessible customer journey is important, and we're disappointed to hear that we did not meet your expectations on this occasion.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for taking the time to share your comments with us.
Kind regards
Chelsea @ Autonet Insurance
Hassle free experience
Setting up the account and getting quote was easy as pie. Hassle free. Easy to navigate site. Done through Compare the Market.
10 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review.
We really appreciate your feedback and are delighted to hear that setting up your account and getting a quote through Compare the Market was hassle free, easy to navigate, and easy as pie.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Much cheaper than Bupa price for loyal customers
Much cheaper than Bupa price for loyal customers. Efficient way to renew Auto insurance.
13 août 2026
Réponse de Autonet Insurance
Thank you for your feedback! We’re delighted to hear you found our price competitive and the renewal process efficient and straightforward. We really appreciate your continued loyalty and choosing us for your auto insurance!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Easy pessy Everything was set out so you could…
Everything was set out so you could understand what you were getting
11 août 2026
Réponse de Autonet Insurance
Thank you for your review! We’re pleased to hear that everything was clearly explained and easy to understand, so you knew exactly what you were getting. We really appreciate your feedback!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Réponse de Autonet Insurance
Thank you for your review! We’re delighted to hear that you found our prices competitive and our service good. We really appreciate your feedback!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Horrible experiance with those guys
Horrible experiance with those guys, espacially David.They make me call them 3 times ,as apparemtlly I fill the forms wrong ,and if I do not pay them more they will cancel my policy,agreeded to that when monay I paid will run out. Today found out that they still took a monay from my account, has to reverse that via bank. Cant understand why after few houres on the phone still try to take my monay if the policy is parently invalid. Lets see what financial Ombudsman can say olabout that. Avoid Avoid Avoid
12 août 2026
Avis spontané
Réponse de Autonet Insurance
We are truly sorry to hear about the difficulties you experienced with us. We understand how frustrating it must be to spend hours on the phone and still encounter issues.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
Kind regards,
Michelle @ Autonet Insurance
Excellent service
4 août 2026
Réponse de Autonet Insurance
Thank you so much for your kind 5 star feedback! We’re delighted to hear you were happy with our service.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your fantastic 5 star review! We’re delighted to hear that you were happy with our product, service and pricing. Providing great value and a smooth customer experience is really important to us, so it’s wonderful to hear your feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Great and quick service
I had a quote yesterday and just paid for it i got all the documents straight away by email very quick and easy to use 🙃 price was fine as well will recommend to everyone
11 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review. We’re delighted to hear that you found the process quick and easy, received your documents straight away, and were happy with the price.
Thank you for recommending us!
Kind regards, Tahara @ Autonet Insurance
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