Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Voir plus
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Lisez les avis des autres
Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not hel... Voir plus
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It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... Voir plus
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The initial questions I had to answer to set up my cover were eay to understand and respond to. The levels of cover available set out the advantages of each level and what each criteria added to the c... Voir plus
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À propos de l'entreprise
À propos de Autonet Insurance
Écrit par l'entreprise
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Écrit par l'entreprise
Coordonnées de contact
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Royaume-Uni
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Excellent
18 k avis
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Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you found it easy to talk to an advisor in our Cherished division.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Excellent service
24 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you experienced excellent service with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We are glad to hear that you experienced quick service and found it easy to access our website and set up your account.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you experienced very good service and received a great price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your kind 5 star review and feedback! We’re delighted to hear that you found our service precise and to the point.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your great 5 star review and feedback! We’re delighted to hear that we were able to get everything sorted for you and that you were happy with the price.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Autonet Insurance
Extremely disappointing experience – policy cancelled with no warning
I am extremely disappointed with the way Autonet have dealt with my car insurance.
After a number of emails and providing Autonet with everything they asked for, I received no telephone call, no warning and no opportunity to resolve the matter. Instead, I was simply sent an email telling me that my car insurance had been cancelled.
The policy started on 19 August 2026 and was cancelled just one day later. I am now left having to arrange alternative insurance at very short notice, despite having done everything that was requested of me.
To make matters worse, Autonet have deducted a £55 cancellation charge from the refund. Their own letter confirms that the insurer provided a refund of £400.01, but Autonet have taken £55, leaving me with £345.01.
What I find particularly unacceptable is the complete lack of communication. If there was a problem with the information I had provided, why not simply pick up the phone and speak to me? Instead, I have been left to sort out new insurance myself, at additional cost and considerable inconvenience.
I have spent time responding to their requests and providing exactly what they asked for, only to have the policy cancelled without any proper warning.
Think very carefully before using Autonet. In my experience, when things went wrong, the communication and customer service were extremely poor, and I have been left out of pocket as a result.
A very frustrating and disappointing experience.
24 août 2026
Avis spontané
Réponse de Autonet Insurance
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration regarding the cancellation of your policy.
We appreciate that having a policy cancelled shortly after inception, particularly after you had provided the requested information, would be both disappointing and inconvenient. We also recognise your concerns around the level of communication you received during the process and the impact this has had on arranging alternative cover.
We aim to keep our customers informed at every stage and are sorry that you feel we did not meet those expectations on this occasion. We take feedback regarding communication seriously and will ensure your comments are passed on to the relevant team for review.
As we are unable to discuss account-specific details publicly, we would welcome the opportunity to review your concerns further. Please contact our Customer Service team with your policy details so that we can investigate the circumstances surrounding the cancellation, the communication sent, and the charges applied to your policy.
We value all customer feedback as it helps us identify areas where we can improve our service. Thank you for bringing this matter to our attention.
Kind regards,
Chris @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your kind 5 star review and feedback! We’re delighted to hear that you were happy with our service.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Autonet Insurance
Had all the provisions i wanted in an…
Had all the provisions i wanted in an policy,at a very reasonable price.
13 août 2026
Réponse de Autonet Insurance
Thank you for your review. We are glad that we included all the specific clauses you required and that our quote offered fantastic value for your budget.
If you need any help with your policy, please let our team know.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your review. It is wonderful to hear that our online questionnaire was so trouble-free to complete and that the whole process felt completely clear from start to finish.
If there is anything else you need assistance with down the line, please feel free to get in touch with us.
Kind regards,
Karl @ Autonet Insurance
Terrible to get hold off
I purchased the policy easily enough but then when I finished I tried to set up an online account and the page timed out within seconds, losing my policy number in my confirmation. I then tried to set up an online account and was told that I needed the policy number which had been emailed to me, however, they never emailed me the policy number - just confirmation that I had bought insurance. Without a number I couldn’t do anything. I then tried to contact them and am utterly shocked at how hard it is. No email address, no live chat - I searched for a number then that automated system told me I needed to call a new number and ended the call before I could note what the number was. I finally got through to someone after going through a stupid amount of automated menus and they said that I should have been sent the policy details, then resent them - only then did I finally get them. It is appalling that it was that hard to get hold of someone because of an error on there side. If they didn’t charge me £40 to leave (even though I’d only been with them for 45 mins), I would have left on the call right then. Such a bad customer experience, I’m amazed a company would make it that hard to contact them. I get it’s 2026, but they’re insurance - that’s ridiculous.
18 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating from the outset.
We understand how concerning it can be when you're unable to access important policy information, particularly when trying to register an online account. We also appreciate how disappointing it must have been to spend so much time navigating automated systems before being able to speak with someone who could resolve the issue.
While we're pleased that your policy documents were eventually reissued, we're sorry that this was not sent correctly in the first instance and that the process of contacting us fell short of your expectations. We recognise the importance of providing clear and accessible support when our customers need assistance.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for sharing your experience. Feedback such as yours helps highlight where improvements can be made to both our communications and customer journey.
Kind regards
Chelsea @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our online purchase process easy and that you're happy with the great value and additional cover included!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
good service
21 août 2026
Réponse de Autonet Insurance
Thank you for your kind feedback. We’re pleased to hear that you received good service and really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Carl was very knowledgeable and…
Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not help or did not know/understand what I was saying. Please though pass my good wishes to Carl & thank him - you need to train your staff to be more professional like him
20 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to share your feedback, and we’re very sorry to hear that you have been dealing with a bereavement. We completely understand how important it is to receive clear, calm and compassionate support during such a difficult time.
We’re delighted to hear that Carl was knowledgeable and explained everything clearly, and we will certainly pass your kind words and good wishes on to him. It’s wonderful to hear that he provided the level of care and professionalism you needed.
We’re sorry that your earlier experiences with other members of staff did not meet the same standard. Your feedback is valuable and will be shared with the relevant team so we can look at how we can improve the consistency of the service we provide.
Thank you again for recognizing Carl’s excellent service. We’re sure your comments will mean a great deal to him.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Have had difficulty registering for an online accountnt
Have had difficulty registering for an online account. Cannot access policy documents and particularly a Certificate of insurance
18 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review.
We're sorry to hear that you've experienced difficulties registering for your online account and accessing your policy documents. We understand how important it is to be able to view your Certificate of Insurance and other policy information without issues.
We appreciate how frustrating this situation must be and regret that accessing your documents has not been as straightforward as expected. Your feedback highlights the importance of ensuring our online services are easy to use and accessible for all customers.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for bringing this to our attention, and we appreciate your feedback.
Kind regards
Chelsea @ Autonet Insurance
Easy to sort & value for money 👍
19 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review.
We are pleased to hear that you found the process easy to sort and great value for money.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Contacted your claims dept 3times with…
Contacted your claims dept 3times with forewarned Emails from my current insurance regarding a NON FAULT incident that my current insurer assured me would not be a problem But your people wanted to increase the quote by nearly £200 ! So I gave up out of frustration and went else wear plus i would not recommend you to anybody
12 août 2026
Réponse de Autonet Insurance
Thank you for your feedback. We're sorry to hear that your experience left you feeling frustrated and disappointed, and we appreciate you taking the time to share your concerns.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
We're sorry that, despite contacting us on several occasions and providing the information requested, the outcome was not what you expected and ultimately led you to seek cover elsewhere. We appreciate how frustrating this must have been.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you again for taking the time to share your feedback, and we're sorry that we were unable to provide a more positive experience.
Kind regards
Chelsea @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your lovely 5 star review feedback! We’re delighted to hear that our colleague was so helpful and made everything easy for you over the phone. We really appreciate you taking the time to share your experience, and we’ll be sure to pass on your kind comments.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Autonet Insurance
spoke to will about changing my car he…
spoke to will about changing my car he was brilliant nothing was a problem his manner his attitude knowledge was excellent if I could give will 10/10 I would so settle for 5/5 thanks will
19 août 2026
Avis spontané
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We are so glad to hear that Will provided brilliant service when changing your car, showing excellent knowledge, manner, and attitude!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
The lady who helped me was kind
The lady who helped me was kind , understanding and explained everything so well
3 août 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review!
We are so pleased to hear that the agent who assisted you was kind, understanding, and explained everything so well.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
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