I had put off renewing my car insurance because I thought it would be complicated, difficult and time-consuming. And probably no cheaper than my renewal quote. I received a personised email from M... Voir plus
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Lisez les avis des autres
It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... Voir plus
L'entreprise a répondu
Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Voir plus
L'entreprise a répondu
We’ve been using Autonet Insurance for over 10 years and have never had any problems with prices and staff are very helpful and friendly,can’t say much for claims as we’ve never had to make any
L'entreprise a répondu
À propos de l'entreprise
À propos de Autonet Insurance
Écrit par l'entreprise
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Écrit par l'entreprise
Coordonnées de contact
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Royaume-Uni
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Excellent
18 k avis
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Helpful, understanding and efficient
I took out car insurance with this company at the same time as my old insurance auto-renewed (guess who forgot to cancel that?)... So had to cancel this one. The cancellation process was very easy, the colleague who spoke to me was friendly, understanding and very helpful and efficient; my cancellation was processed immediately, and I was informed of all steps. I highly recommend this company based upon my experience.
24 juillet 2026
Réponse de Autonet Insurance
Thanks for your 5 star review! We're sorry to hear about the mix-up with your insurance renewal, but we're delighted that our team could make the cancellation process as straightforward and stress-free as possible.
It's wonderful to hear that our colleague was friendly, understanding, and efficient throughout the process. We'll be sure to pass on your lovely feedback to the team. We really appreciate your recommendation and hope we'll have the opportunity to welcome you back in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Autonet Insurance
User friendly and very good service all…user friendly
User friendly and very good service all this and it’s the best value for monthly I found
16 juillet 2026
Réponse de Autonet Insurance
Thank you for sharing your feedback with us. We're delighted to hear that you found the service easy to use and that you were able to secure great value for your monthly premium.
If you have any questions or need any support in the future, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Many thanks for taking the time to leave us a review. We're pleased to hear that you found setting up your policy quick and straightforward.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Easy to take outpolicy
22 juillet 2026
Réponse de Autonet Insurance
Thank you for your review! We're pleased to hear you found taking out your policy easy and straightforward. We appreciate your feedback and are glad we could make the process simple for you. Thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Great cover, reasonable price
The initial questions I had to answer to set up my cover were eay to understand and respond to. The levels of cover available set out the advantages of each level and what each criteria added to the cost. The prices for car insurance were very reasonable and I saved £100 on my quote from my previous insurer.
15 juillet 2026
Réponse de Autonet Insurance
Thank you for your fantastic review. We're delighted to hear that you found the process easy to understand and that the different levels of cover were clearly explained. It's great to know you were happy with the value of your policy and that you were able to make a saving compared to your previous insurer.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Réponse de Autonet Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that you found our website so easy to use.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Very straightforward
Very straightforward policy purchase, picked the exact cover I required, competitive price for what's included and easy to complete the transaction, all done online and all documents readily available.
14 juillet 2026
Réponse de Autonet Insurance
Thank you for your fantastic review! We're delighted to hear that you found the purchase process straightforward, were able to choose the exact cover you needed, and were pleased with the competitive price. It's also great to know you found the online journey easy to complete and that your documents were readily available. We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Réponse de Autonet Insurance
Thank you for your lovely review! We're delighted to hear that you found our service easy and helpful. We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
The website sight is not great …
The website sight is not great received the verification code but could not verify!
20 juillet 2026
Réponse de Autonet Insurance
Thanks for taking the time to leave a review. I'm sorry you have experienced issues whilst trying ot register for your online account. I have reviewed your policy and can see the account registration was successful. If you require any further assistance or have any questions, please reach out to our live chat team who will be happy to support you.
Live chat can be contacted via www.autonetinsurance.co.uk/contact-us/car-insurance
Kind regards,
Rachel @ Autonet Insurance
Réponse de Autonet Insurance
Thanks for your 5 star review and feedback! We're pleased to hear you found the service great!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Not a great company to deal with
Not a great company to deal with. I had to make 4 phone calls as I kept getting emails from the credit company for the direct debits saying they had been cancelled!!! Still not convinced it is sorted so will call again tomorrow !!
12 juillet 2026
Réponse de Autonet Insurance
Thank you for your feedback and for bringing this to our attention. I apologize for the inconvenience you have experienced with the direct debit communications. I understand how frustrating this must be.
Having reviewed your policy everything has been has been set up with regards to your loan and you should have no further issues, if you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
Cannot Access my Documents
I have a welcome email with a link to access my documents but when I click on that it takes me to your website with no way of accessing my documents. Really frustrating as I am going to have to phone you tomorrow to try and get my docs. Extremely poor.
18 juillet 2026
Réponse de Autonet Insurance
Thank you for reaching out and sharing your experience. I’m very sorry to hear that the link in your welcome email isn’t giving you access to your documents as expected — I completely understand how frustrating that must be.
I have resent the registration link for you to register and then you should be able to access the documents..
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
Good price and sorted quick
15 juillet 2026
Réponse de Autonet Insurance
We appreciate you sharing your feedback with us. We're pleased to hear that you were happy with the value of your policy and the efficient service provided. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
It was really easy to navigate the…
It was really easy to navigate the website and get insurance at a good price
11 juillet 2026
Réponse de Autonet Insurance
We appreciate you sharing your feedback with us. We're pleased to hear that you found our website easy to use and that you were happy with the value of your insurance. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
We appreciate you sharing your feedback with us. We're pleased to hear that you found the process simple and that you were happy with the value of your policy. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Use a comparison tool
I used a comparison tool & although more expensive, with the extras I needed compared with competitors, I think the customer service reviews from others persuaded me to go with Autonet Insurance.
17 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review. We're delighted to hear that our cover options and the confidence inspired by our customer service reputation helped you choose Autonet Insurance. It's great to know you found a policy that met your needs. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Thanks for your 5 star review and feedback!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Y0u was the the best price for certain…
Y0u was the the best price for certain things not everything but in main you was
The only thing I did not agree with the add on
10 juillet 2026
Réponse de Autonet Insurance
Thanks for your review and feedback! We're pleased to hear that we were able to offer a competitive price for the main areas of cover you were looking for. We appreciate your feedback regarding the add-on and will take your comments on board.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
the process was super simple and …
the process was super simple and signing on went very smoothly
15 juillet 2026
Réponse de Autonet Insurance
Thank you for your great 5 star review! We're delighted to hear that you found the process super simple and that everything went smoothly when setting up your policy.
Making things easy and straightforward for our customers is always our goal, so it's wonderful to know we delivered that experience. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
The adviser was very patient
16 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to share your feedback.
We are delighted to hear that our adviser was so patient and helpful when assisting you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
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