I had put off renewing my car insurance because I thought it would be complicated, difficult and time-consuming. And probably no cheaper than my renewal quote. I received a personised email from M... Voir plus
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Lisez les avis des autres
It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... Voir plus
L'entreprise a répondu
Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Voir plus
L'entreprise a répondu
We’ve been using Autonet Insurance for over 10 years and have never had any problems with prices and staff are very helpful and friendly,can’t say much for claims as we’ve never had to make any
L'entreprise a répondu
À propos de l'entreprise
À propos de Autonet Insurance
Écrit par l'entreprise
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Écrit par l'entreprise
Coordonnées de contact
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Royaume-Uni
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de Autonet Insurance
Thank you for taking the time to share your feedback.
We are delighted to hear that you found our service quick and easy to set up, all at a very fair price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Reinsured my classic car
Reinsured my classic car. Process was easy and price very competitive with my protected NCD being preserved.
Unable to comment on any claims process and hopefully will never need to.
11 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave us your feedback!
We're delighted to hear that you found the renewal process straightforward and that we were able to offer you a competitive price while preserving your protected No Claims Discount.
We hope you never need to make a claim either, but if you ever do, we'll be here to support you every step of the way.
Thank you for choosing us, and we wish you many enjoyable miles in your classic car.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Autonet Insurance
Just easy and less than others
Just easy and less than others - providing all I required
15 juillet 2026
Réponse de Autonet Insurance
Thank you so much for taking the time to share your feedback.
We are absolutely delighted to hear that you found the process easy and that our cover was more affordable than other options while still providing everything you need.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Réponse de Autonet Insurance
Thank you so much for your feedback!
We are delighted to hear that you got a great price and found the policy easy to set up. We always strive to make getting covered as straightforward and affordable as possible, so it is wonderful to know we achieved that for you.
Thank you for choosing us, and we are very happy to have you on cover!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
So far so good
So far so good. Operator was easy to understand but I did the ground work before calling so new what I wanted, think this helps
14 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our team easy to communicate with and that your experience has been positive so far. It's great to know that being prepared with your requirements helped make the conversation more efficient and allowed us to support you effectively.
If you have any questions or need any further assistance, please feel free to get in touch with the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you had a smooth experience and that our service met your expectations. We aim to provide a straightforward process while helping our customers find suitable cover for their needs.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
ADVISOR WAS VERY HELPFUL AND FRIENDLY…
ADVISOR WAS VERY HELPFUL AND FRIENDLY EXCELLENT SERVICE
13 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We’re delighted to hear that you received excellent support from our team member. Providing friendly, helpful guidance and making sure our customers feel supported throughout their insurance journey is something we always aim to deliver.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Very helpful and polite it was nice to…
Very helpful and polite it was nice to actually get to speak to someone rather than automated service.
7 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you had a positive experience with our team and that you appreciated the personal support provided. We always aim to make the insurance journey as easy and reassuring as possible by offering helpful assistance when our customers need it.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Very easy to work with.
I found your site on go compare very straightforward and easy to use. And sorted out my car insurance with you, with avery competitive price.
14 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found arranging your car insurance a simple and convenient experience. It’s great to know that our online journey helped you find a policy that suited your needs, and we appreciate you choosing us for your cover.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found our insurance offering easy to understand and that the information provided helped you make an informed choice. We aim to provide our customers with clear options and a straightforward experience when arranging their cover.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found arranging your insurance straightforward and that the policy met your expectations. We aim to provide a simple experience while helping customers find suitable cover for their needs.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review!
We're pleased to hear that you found accessing your documents quick and easy. We aim to make managing your policy as simple and convenient as possible for our customers.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Autonet Insurance
Van Insurance
Did a search online for insurance for my van. Autonet gave a very competitive quote with all the cover and extras I needed. very easy to sort out and will renew if they remain competitive. Well done thanks again.
6 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review. We're delighted to hear that you found our quote competitive and that the cover and extras provided met your needs. It's great to know that you found the process easy to complete and that you were happy with the service provided.
We appreciate your feedback and look forward to supporting you again when your renewal is due.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Autonet Insurance
Réponse de Autonet Insurance
Thanks for your 5 star review! It's great to hear you were happy with the premium offered for insurance with ourselves!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Very competitive quote
10 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear you found our quote very competitive. It's great to know we could provide you with good value and a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear you found your renewal process easy and that your documents were ready to view. It's great to know you felt kept informed throughout the process.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Autonet Insurance
Adam who dealt my insurance was…
Adam who dealt my insurance was excellent , he was clear ,concise and helpful easy to understand and could not have been better , he deserves a pay rise
10 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave a review.
We're thrilled to hear that Adam provided such a positive experience and made everything straightforward throughout the process. We'll be sure to pass your lovely feedback on to him – we're sure it will make his day!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Very easy to navigate website
Very easy to navigate website, with very competitive quotes.
3 juillet 2026
Réponse de Autonet Insurance
Thank you for your great review!
We're pleased to hear that you found our website easy to navigate and that you were happy with the quotes provided. We aim to make arranging insurance as simple as possible while offering competitive prices for our customers.
We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
It gave me a cheaper car insurance for…
It gave me a cheaper car insurance for my wife and myself
10 juillet 2026
Réponse de Autonet Insurance
Thank you for your review!
We're pleased to hear that we were able to provide a more affordable car insurance option for you and your wife. Offering competitive prices while providing suitable cover for our customers is something we always aim for.
We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Phone system a joke press no …
Phone system a joke press no …. And kept taking me back to where I started!! Very poor.wasted 10 minutes
My fault I missed something on my quote this company wanted £108 more to add it compared with another company with this mistake corrected only £20 more!
10 juillet 2026
Réponse de Autonet Insurance
Thank you for sharing your feedback. I’m sorry to hear about the frustration caused by our phone system, and I understand how disappointing the delay must have been. We aim to provide a smooth experience for our customers, and I apologise that we didn’t meet that standard on this occasion.
When you apply for an insurance policy, it’s standard practice for insurers to check the CUE database, which holds details of all insurance claims and incidents reported by policyholders. If the information you provide differs from what is recorded in CUE, we ask that you contact us so we can discuss this further. Updating your details to align with the CUE database can affect your quoted premium. I apologise if this wasn’t clearly explained during your conversation with us.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
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