I had put off renewing my car insurance because I thought it would be complicated, difficult and time-consuming. And probably no cheaper than my renewal quote. I received a personised email from M... Voir plus
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Lisez les avis des autres
It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... Voir plus
L'entreprise a répondu
Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Voir plus
L'entreprise a répondu
We’ve been using Autonet Insurance for over 10 years and have never had any problems with prices and staff are very helpful and friendly,can’t say much for claims as we’ve never had to make any
L'entreprise a répondu
À propos de l'entreprise
À propos de Autonet Insurance
Écrit par l'entreprise
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Écrit par l'entreprise
Coordonnées de contact
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Royaume-Uni
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Excellent
18 k avis
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Price and extra made it easy to decide
The price was very good included all the extras which I wanted and more if I decided I needed.Everything clear to understand
9 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave your review.
We are delighted to hear that you were pleased with the price of your policy and that it included all the extras you were looking for.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Card problems
Card refused for payment but when I phoned up all went through no problem. To register was difficult as it asked for policy number which was not on correspondence I received . So once again I had to phone up and they sorted out the problem
9 juillet 2026
Réponse de Autonet Insurance
Thank you for getting in touch and sharing your experience. I’m sorry to hear about the initial difficulties with the card payment being refused and the trouble you encountered during the registration process due to the missing policy number on your correspondence.
I'm glad to hear that when you phoned us, the payment went through successfully and our team was able to assist you with the registration.
If you have any questions or queries, please feel to contact us.
Kind regards,
Darren @ Autonet Insurance
Messed ny policy up a wk later and…
Messed my policy up a wk later and still waiting to sort it out saying i owe money but its been paid when i phone up i cant get through its virtual talk only and is a waste of time and I am still waiting to pay the outstanding balance very poorly run
7 juillet 2026
Réponse de Autonet Insurance
Thank you for reaching out and sharing your concerns. I’m sorry to hear about the difficulties you’ve experienced with your policy and the challenges in getting through to us. I understand how frustrating this must be, especially as you’re awaiting confirmation of your payment and the outstanding balance.
Upon reviewing your policy, I can confirm that the payment has been made and there is no outstanding balance on your account currently.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
Kind regards,
Darren @ Autonet Insurance
Easy to use website and very…
Easy to use website and very competitive Insurance premiums.
8 juillet 2026
Réponse de Autonet Insurance
Thank you for your 5 star review! I'm pleased to hear you found the premium competitive and the website easy to use!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Simply Autonet goes!
Simply put, everything was slick and easy to navigate, my old insurance renewal quote floored me by doubling, I did look around Autonet were in the middle of the quotes list and had different tiers of service. Very happy with my choice.
8 juillet 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you found the process slick, straightforward, and easy to navigate. It's also great to know that our range of cover options helped you find a policy that suited your needs, especially after receiving such an unexpected renewal quote elsewhere.
We're pleased that you chose us and that you're happy with your decision. Thank you for your feedback, and we look forward to continuing to provide you with great service throughout your policy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found the process really easy to complete. It's great to know we were able to provide a straightforward experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Autonet Insurance
Réponse de Autonet Insurance
Thank you for your 5-star review! We're delighted to hear that you found the process easy and seamless. We really appreciate your feedback and thank you for choosing us for your insurance.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Autonet Insurance have hidden fee's
Autonet Insurance have hidden fee's. I cancelled my van insurance to be told I had to pay £59.84. Do not take out a policy through Autonet Insurance.
They claimed this information was within the documents.
They told me if I did not pay the £59.84 my details would be passed to credit reference agencies and then further debt collection would take place.
I told them I will pay the £59.84 cancellation fee to avoid debt collection etc, but It is only is only fair I leave a negative review and begin complaint proceedings with Autonet. Autonet are happy for me to do it this way.
I am amazed how a company would rather take £59.84 from me to receive a negative review and now have to deal with me in their complaints process, never have business with me again and potentially lose customers through reading this review.
7 juillet 2026
Avis spontané
Réponse de Autonet Insurance
Thank you for sharing your concerns regarding your experience with Autonet Insurance. I understand your frustration about the cancellation fee and the communication around it. While fees like these are often outlined in the policy documents, I appreciate that sometimes the details may not be as clear as they should be.
I have reviewed your policy and can confirm the charges are correct based o the time you have had on cover. If you wish to discuss/dispute these charges, please reach out to our team who would be happy to help on the link below.
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
Réponse de Autonet Insurance
Thanks for your review and feedback! I'm pleased to hear you found the insurance quick and easy to use!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Hi all,
Hi all,
I made my purchase for van insurance, good price I felt.
No hassle as yet.
Good communication via emails
6 juillet 2026
Réponse de Autonet Insurance
Thanks for your 5 star review! We're pleased to hear you found the premium good and you were happy with the communication via email!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Very efficient took no time at all to…
Very efficient took no time at all to get my insurance done on line
At a good price
6 juillet 2026
Réponse de Autonet Insurance
Thanks for taking the time to leave your review and feedback with ourselves. I'm pleased to hear you were happy with the time it took to set up insurance online with ourselves!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Absolute shower of shit
Absolute shower of shit ! You only find out how good a broker is when you need to make a claim ...in my case, a non fault claim ! Claims managment company want me to sign a credit agreement in case they dont get paid , then im liable , try to deal with the underwriter (ageas ) directly and they want me to pay the VAT on the repair ! Avoid
20 avril 2026
Réponse de Autonet Insurance
Thank you for sharing your feedback. I’m sorry to hear about the difficulties you've encountered with your non-fault claim. I understand how frustrating it must be to navigate the claims process, especially when dealing with payment terms and underwriters.
While we strive to provide a smooth experience, some aspects of claims management and VAT charges may be dictated by the underwriter’s policies and the claims management company's procedures.
If you would like to discuss your concerns or log a complaint in regards to the concerns you have raised, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
Charged EVERY time you amend online
Do not use if you want to be charged a minimum of £15 (with additional charges added on) just to update your policy ONLINE. This price is a minimum of £25 when calling THEM to do it but still charged either way, even for a simple number plate update when putting your personal plate onto the same car.
Although they claim this is standard for their policy, my wife's insurance company allowed FREE online updates to their policy and only charged when the vehicle excess changed due to a new vehicle, not to update a personal registration number.
6 juillet 2026
Avis spontané
Réponse de Autonet Insurance
Thank you for reaching out and for sharing your feedback with us regarding your recent experience. I understand your frustration regarding the administration fee that was applied when you made the change to your policy, we strive to provide a competitive service to our customers, and we appreciate your efforts in managing your account online.
However, it's important to note that administration fees are standard practice across the industry to cover the operational costs associated with processing changes and other account management tasks, even if these are conducted online. We take all customer feedback seriously and continuously strive to improve our services and fee structures.
While we regret any inconvenience this may have caused, including administration fees, is clearly outlined in the terms and conditions shared at the time of policy purchase.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
My renewal was over £950 so I phoned…
My renewal was over £950 so I phoned and you couldn’t do much about it so I did a comparison search and it came down £330 with added breakdown cover.
4 juillet 2026
Réponse de Autonet Insurance
Thank you for your feedback, I am sorry to hear that we didn't meet your price expectations on this occasion. As a broker, at every renewal, we’ll search the panel of insurers, and we always do our best to offer you the most suitable quote, whether that is from your current insurer or a different one, if they are cheaper.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
Competitively priced and easy to set up
3 juillet 2026
Réponse de Autonet Insurance
Thanks for the 5 star review! It's great to hear you found it easy setting up the insurance policy with ourselves!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Réponse de Autonet Insurance
Thanks for your 5 star review! We're pleased to hear you found it easy arranging insurance with ourselves!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Excellent customer service
Totally trustworthy, they talk you through what could be a complicated process with patience using plain English and offer common sense alternatives when problems in the process occur. It was a real pleasure doing business with them.
1 juillet 2026
Réponse de Autonet Insurance
Thank you so much for your wonderful review.!
We're delighted to hear that you found the process clear and straightforward. We know it can sometimes feel complicated, so we always aim to explain everything in plain English, answer any questions, and find practical solutions when challenges arise.
We really appreciate your kind words and recommendation. Thank you for choosing Autonet Insurance!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Autonet Insurance
300 cheaper than last year
30 juin 2026
Réponse de Autonet Insurance
Hi Alan,
Thank you so much for sharing this. We're thrilled to hear you saved £300 compared to last year.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
First time customer
Very professional and easy to follow also follow up call very helpful
30 juin 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave your review.
We're delighted to hear that you found the process professional and easy to follow and that the follow-up call was helpful. Your feedback is greatly appreciated, and we're pleased we could provide you with a positive experience.
Thank you for choosing us, and we look forward to continuing to assist you in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance
A good old fashioned service
26 juin 2026
Réponse de Autonet Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that you enjoyed the good old-fashioned service we strive to provide. Delivering friendly, personal service is something we take great pride in, and we appreciate your kind feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Autonet Insurance
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