AutopartsWAY.com Avis 122

parts arrived, but their system duplicated the order and wont respond to return requests.

these people are scammer. I purchased some parts which they never sent. and stopped responding. be aware please.

Fast shipping, great ptice

On August 7, 2023 I purchased 2016 Volkswagen Tiguan Disc Brake Kit -Front and Rear Transit Auto (Transit Auto part # KDF-100296) from AutoPartsWAY at a cost of $468.78, which failed less than a year, if not six months later requiring replacement. I had been a “Member Plus”, which AutoPartsWay suggests comes with benefits related to warranty returns and “…priority in front of emails from customers without a AutoPartsWAY Plus membership”.

The rotors and pads were installed in October 2023. Following installation, the rotors began showing premature signs of failure, including corrosion and deep pitting in the areas where they were cross drilled and slotted. Relatedly, braking responsiveness in the vehicle was drastically reduced.

I notified AutoPartsWay of the premature failure first on July 17, 2024, within the warranty provided for this purchase issued by AutoPartsWay for 12-months / 12,000 mile warranty for manufacturer's defects. Five follow up emails followed, with photos of the premature wear, and I was directed to the manufacturer, Transit Auto as it appeared AutoPartsWay would not be engaging, nor honouring its warranty.

Five more emails, copying both AutoPartsWay and Transit Auto followed between July 23 and July 30 as the 1-year warranty expiry date approached. AutoPartsWay advised that the parts failed in less than a year because of a “jammed caliper”, despite wear showing on all four rotors. I advised that there was no jammed caliper and subsequently obtained an independent mechanic’s opinion from a reputable shop (service order dated August 28, 2024). Within the service order, it indicated that the brakes, then less than one year old, were in need of replacement and all calipers were moving freely.

No one from AutoPartsWay would respond to this opinion. The same response was recycled time and time again, that the caliper was jammed, despite having received an objective opinion to the contrary.

AutoPartsWay ultimately led me on until sometime in November 2024 to continue with follow up, constantly advising that someone in some “warehouse” was looking into this, but each time came back with the same response. Ultimately, I indicated I would advise others that AutoPartsWay would not honour its warranty, and would not stand behind what are clearly defective products, sold at full price.

In terms of lessons, I’d encourage others to buy from almost any other auto parts manufacturer given this organization was unwilling to communicate with me, honour its warranty, or even review clear documentation that demonstrated their uninformed opinion as to part failure was incorrect.

I’ve had to purchase new brakes and rotors, less than one year after dealing with this garbage organization. I’ll be sure to advise anyone I can as to the poor customer service I received and the failure to deal in a transparent manner when it comes to warrantable claims.

All the brake parts (Zimmerman rotors & Textar pads) for my Audi were in stock and shipped at the same time and arrived within 3 days of the order date. I found the prices fairly competitive with other online auto parts supplier sites.

Very good price & fast shipping in Québec because their distributors are in Lévis! Received my order in 1 business day :D

Amazing. I received the parts a couple of days after ordering and have already replaced them.

Completed and shipped the order in a timely fashion.

volswagen only had the whole component, but autopartsway had the singular item i needed, and at a very reasonable price

i got the free shipping included and the part was here in 4 days with a sunday in there

part looks solid, no visible issues
can't complain about anything with these cats, very good service and product

Received timely what I've expected, no issues with the install.

I had made an error and ordered parts that were unnecessary. These were returned.
The parts that were ordered arrived quickly.

We had a issue with having this being installed in a timely fashion and customer service was great.

I had ordered 2 different parts, but only one was delivered. The problem is, it arrived just before Christmas and didn't open it for a month. It wasn't till then that I realized the part was missing.The transport marked it as delivered, so I was expecting manybphone calls and a huge hassle.
I made an online request with autoparts way and they phoned me within a day. No hassles and I had the second part in another day.
Excellent customer service!
I will use them again if for that reason alone.

Garbage company. Ordered the part that was suppose to fit my car/trim. Turned out wrong part listed for my trim. They wanted me to send it back and pay for shipping although their computer system specified it would fit. If I ordered a size large pants and the company shipped a small, why do I have to pay for the shipping to return it!!! I would give them zero stars if I could. Seems this problem of shipping incompatible parts happens lots with this company. Their customer service is non-existent. DO NOT PURCHASE FROM AUTOPARTSWAY! SHAME ON THEM!!!!!

please avoid them. just go to the dealership. doesn't worth the hassle with these guys.

Absolutely the worst customer service. Made an online order, paid for and approved by my credit card company. They refused to ship unless I provided a copy of my ID. My bank even told me NOT to provide this as transaction was approved. They are making up their own rules with no regards to identity theft. No reason they need a digital copy of my ID. Pathetic.

Item shipped quickly. Item as described. What else can I say ? Great service.

Parts came as ordered. Overall quick shipping and great deals.

2 charges on credit card only made 1 purchase