AutopartsWAY.com Avis 

Cancelled ordered after 3 days without giving a reason or even a notification. The only way I knew it was cancelled was PayPal notified me of a refund.

I was shipped the wrong part-their fault, not mine. Called a couple of times for a return label and left a message each time to call me back because no one answers the phone (they don't return your call either). Finally got a return label and they received the package back on 02/11. 2 calls later {again no return calls) I finally got a hold of someone on 02/26 and was assured I would see the refund by 3/1. 3/26 opened a dispute on my credit card because still no refund. Any positive review must have gotten paid because this company is horrible. Their customer service doesn't care and is not very polite. I guess it comes with the job when you work for a company that screws its customers and all you deal with are so many unhappy customers.

Had my order confirmed for shipping Feb 7th. I was later sent an email indicating that my parcel couldn't be delivered to a PO Box, which was fine. I responded to the email with an alternative address......9 f...ing times! I was later received a phone message to call regarding my order, which I did. I was left on hold for half an hour and later disconnected due to the call was going to exceed their operational hours. It's now March 1st, and I still have not received my package, ANYONE who is considering using this vendor should stay away... far far away!

I ordered a steering box from this seller through Amazon on 1/8/19 and haven't received it. They offered a 15% discount (which I haven't received) They offered free shipping (which I haven't received) They claim to have resent the item (which I haven't received). The only thing I have gotten from them is EXCUSES.
Their website has no address or location listed. I think this is a "Fake company" scamming people out of their money.

Same thing. I've been waiting 2 weeks to return an alternator core. They refuse to answer me. Thought I was getting a great deal But without the core refund I might as well have went to the dealer and payed there overinflated price for brand new

They have agreed to address my concerns. That turned out to be a lie. How is this company still in business? 8 days ago I sent an email to ask details about core returns. No response after numerous attempts to contact them. Informed CS that I would cancel and return my order if they didn't have the courtesy to reply to me. Sent a return form to the company. 6 days of unanswered emails, unanswered phone calls and being disconnected from chat once they realize that I didn't want to make a purchase but that I had a complaint. On the 7th day I was contacted after threatening to go on social media. Here it is the 8th day and 30+ emails promising to refund my money but my bank account is still empty. Their strategy is to stall and delay until the customer gets so fed up that they finally just walk away from the whole mess. You can see that in some of the other reviews. I used Rockauto a few time but I got greedy and tried to save a couple of bucks and here I am. Big mistake on my part. They may accuse me of affiliation with Rock auto or of writing a a fake review. Not the case. I am just a frustrated and extremely angry ex-customer who doesn't appreciate being scammed. To add insult to injury they sent me an invalid discount coupon. Too much. Do yourself a favor and go somewhere, anywhere else than autopartsway.ca

AVOID THIS COMPANY AT ALL COSTS. DONT GET SCAMMED LIKE I DID. I placed an order headlight lenses for my BMW. I decided to order from these guys because I needed them in hurry. It was supposed to get my order within 2 days, instead it took a week. When it arrived one of the covers was correct, the other was for a completely different car. it was not the same part that I ordered online. I sent them an email explaining this. They replied back by asking for a vin number. After which I did not hear back from them. Ive sent a couple emails since. Its been over a week now. To anyone reading this please. please avoid this company. They look professional but I can assure you youll be unhappy with the service and parts you receive. They have hundreds of negative reviews on multiple different websites. I wish I had done my research in advance

Returns are terrible! Thankfully their customer service for taking information is good, but hope you never have a core or product return.

Used to be the only game in town. Now thewrenchmonkey.ca or partsavatar.ca have better prices and service. Goodbye autopartsway.ca you’ve been like a bad relationship.

Ordered part, they gave me an invalid tracking number. RED FLAG. Don't know if he even shipped the item. Should have read the bad reviews, before ordering. Buy your parts from a reputable seller. Stay clear of this place. Update: Got no response to my emails, terrible customer service. Go elsewhere for parts. Found out this company has address on west coast,in Canada, closed NY business, but has an office only address there. Operates from who knows where. This seller has many online complaints, stay away, shop elsewhere.

I ordered 2 wheel cylinders from Autopartsway. The parts were $29.98 plus 99cents plus $19.99 shipping plus $6.62 tax. Totalling $57.58. I emailed them showing they sent the wrong parts. I was refunded $29.98 only. I emailed them again pointing out that I also paid shipped and tax. They refunded $3.89 for tax on the wrong parts only. The shipping and tax was not refunded even though they sent the wrong parts. For the sake of the $22.72 shipping and tax, they would obviously prefer to lose hundreds of dollars in repeat business. I buy auto parts online amounting to up to $1000 yearly. They can keep the $22.72. My money will go to a more honourable parts supplier in the future.

I am a customer that mostly do all of my shopping online for my parts home supplies a lot of things but I order a part from autopartway and guess what I got it in time but just so happened my mechanic told me the wrong part going by their guideline i did what I was supposed to do they say that you have 15 days for returns but they make you wait 72 hours before they even respond to you. Well my 72 hours has passed and I still haven't heard anything from them matter fact I got the package Monday and here it is Saturday and I still haven't heard anything back from anyone. I just can't send the package back because they say you have to have a return sheet which I can't get until they contact me so maybe they'll read this and that I understand what this customer is going through and maybe I'll get a response

I called in and gave them the vin number for my car to order 2 parts. Both parts took forever and they were wrong. I'm in the military so I couldn't wait for a reshipment so I asked for a refund. I got charged a 20% restocking fee for them sending the wrong part even though I provided all the information. Do not order from this company and they take a month for a refund nor do they answer emails in a timely manner. It normally takes a week to get an email then they had no idea where the part was at in the same box.

Bought a cargo box for my vehicle. Was due to arrive on the 21st November was told through Amazon it was late. Tried contacting the company a couple of times leaving messages without a response. Get a feeling there is really no connection or compassion for their customers by the company. Hence, the reason for the negative review.

My experience is real and recent
A lot of the positive 4 & 5 stars reviews for AutoPartsWay on some sites seem to be fake, they just look/read like "canned" responses from some boiler room paid comments shop in India -- just sayin'
My experience
Ordered a part for the 1st time from them (and last time). It was a small order for $66. I paid an EXTRA $20 for faster shipping (versus the free shipping they offered).
1. Thursday Oct 26th (late) order placed online -- ideally it should have been ready for courier pickup by late Friday
2. Sunday Oct 29th around noon courier pickup request order was filled ( according to an email I got)
3. Monday Oct 30th 3:00pm the item is still waiting for Purolator pickup and the Purolator tracking was unavailable as the item wasn't even with the courier yet.
4. Contacted "Melanie" at online chat on web site, gave details and was told "one moment while I check" ... 45 minutes later ... NOTHING, still ZERO response from chat. Multiple attempts, no response, guess they were hoping I would leave.

The company must be too big to care about customer service. Using Amazon.ca next time or Parts Source

Found this site to be the best by far in ordering parts and accessories for my car, I ordered my parts and received it the next day. I was expecting it will arrive next week. Great service. Will recommend this to my friends and family...

please save yourself the headache and shop elsewhere
messed up multiple items on last order
and previously messed up 2 separate orders costing me over 150 dollars or useless parts..
their customer service is horrible.
its been a month and still no resolution to this last order wrong parts
they are ignoring me completely and not willing to work with paypal resolution either

Multiple errors in order, and refund still not issued WEEKS later after multiple communications.

Customer service and finance don't seem to know what is going on between each other. Will NEVER order from them again. Amazon is better, safer.

Makes lots of promises, does not deliver.
Still waiting for my refund. Will let you know if I get it back.

They listed parts will not fix your car and just sell it to you. No one will return your phone calls and always got hanged up if you try to call them.

If you try click the return button, good luck. I did it 3 times and no one cares about it.

I am lucky that it just a $20 parts instead of something more expensive. But I will never buy any parts from them.

Never would i recommend ordering from here. I placed an order for brake pads and rotors for a 2013 hyundai Tucson front wheel drive and they sent me rotors for the all wheel drive because they were out of stock. The AWD rotors are slightly to big for the FWD so I had to send them back. It cost almost $80 to ship the part back for their screw up and they refused to reimburse shipping costs. So if they are out of stock buy want to sell you something anyway, they send the wrong part and expect you to pay for it. Found a cheaper place with great customer service. Never would i recommend these guys.

Should have read experiences on this site before ordering.
Part was decently price and arrived very quick, but did not match my vehicle. Spent a whole month dealing with customer service before I got a refund, and had to pay return shipping.
Avoid unless you are 100% sure you have selected the correct part for your vehicle.