AutopartsWAY.com Avis 

I ordered brake pads and rotors for my car. Ordering was fine, they came very quickly as well, on second day. Front pads and rotors were perfect, rear pads were correct as well, but rear rotors were incorrect. I also purchased insurance for my order. Dealing with customer service was terrible. They did accept the return, but I had to pay for shipping and 20% restocking fee. Rotors were10kg together so it was pricey, and after the restocking fee I barely got 50% of my money back. I would order from somewhere with descent return policy.

I ordered an OEM part (1 of 2 choices) and received an email the next day it was shipped. The next day I received an email stating it was "suddenly" out of stock. They gave me a choice of a refund or I could order the alternate part. I emailed back the same day asking for the alternate part. 1 week went by so I contacted them again asking about my order and confirming my choice. They stated the other part was on its way. Next day I received an email stating that this part as well was "suddenly" out of stock and they never received my initial email so over the week it went out of stock.
Their website still showed both parts and did not mention anywhere, out of stock. As well, Amazon showed the same part "in stock" provide by them so how is that possible. 10 days later I get an email confirming a refund because I returned the part. Its pretty hard to return a part that you have never received. In the end there was no explanation or apology and I still do not know what "suddenly" means in this case

Very easy to order this guys. The website is designed in such a way that you select your vehicle basics to see the available parts. If the parts require further vehicle details, the options are listed on the part details page. My VW requires a specific engine designation for specific parts so I just checked the part details and selected the right parts. Everything arrived in 2 days. One of the parts had a core deposit and that was easy to return and have it refunded. 3 orders so far and all good every time.

Ordering process was fine.
Shipment arrived about 2 weeks from ordering.
Packaging of products were inadequate (large box, no protection)
Delivered parts were damaged as a result of poor packaging.
Photos of packaging emailed.
***Very slow/delayed responses from customer service. Roughly one response per day. 8+ days for simple resolution***
Told to return parts at no cost and new shipment will be delivered as soon as UPS obtains return.
Informed replacement parts are no not in stock, though it says 2+ in stock on their website.
Received full refund after sending back.

so my new baby needs brakes, and i want a trusted brand of pads, AKebono.
but no one has them except for AUtopartsway, WOW im happy.
so i look up the parts, every thing is good and i pay. when i get them the parts are wrong.
i go online and find out that the parts are for a diferent PORsCHE not mine.
i take pictures, email, and a week goes by, then the say that i have an RMA no. but that i need to wait for UPS to pick Up and i need to fill out all this info on the return slip and YADA YAda Yada.
4 more days go by and no UPS truck.
now i get a email sayng something that they went to the wrong place and now i need to wait again. and that they need to know if my car has Ceramic brakes "PCCB".
i reply that my car does not have them. and that it is getting really dumb.
now i get an email sayng that the brakes that cost $70 a set are for $10,000.00 option ceramic fillament" and that it is noted in some small print. on the site.
I reply with a link directly form AKEBONO that shows that the rear brakes they shipped are for CAYMAN, Boxster in the front and For 911 in the rear standard only
the brakes for the front are for up to 99' 911 standard brakes.
My car is a 911 Carerra S, the S puts it above the standard 911 in many ways.
ceramic brakes from the factoy are a $10,000.00 option. so you are telling me that you can fit the same pads on a boxster so i should just upgrade the brakes off a boxster to a carrera S and save the extra $10 grand. wow.
now, I provide them a link directlly to Akebono with the part no. and the fillament chart.
and the tell me that i need to pay a restocking fee, shipping fee, and wait 30 days to get my 80% refund on the cost of the parts., all this 3 weeks after i pointed out the mistake on their site.
I will make it a point to copy and paste this post to every review site i find.
even with the proof in their hands they will pull this crap.

I ordered a set of steering rack bushings over the weekend and they showed up early tues morning, great. They are exact OEM items, was easy to tell as manufacturing marks were exactly the same. My beloved Turbo is tight and perfect. I will be coming back to auto parts way for sure!

The items this company sells are well priced, however, the information on their site is very misleading. Their products have star ratings, though there is not a place (at least not on the mobile website) to rate an item. I contacted customer service about this (through email) and they replied within about two days saying that if I tell them what I want to say, they'll post a review for me. Very odd.
A few months after my order with them, my item broke. The site says that the item has a "full manufacturer's warranty." When I tried to contact AutoPartsWay about the warranty, I received no reply. I was on hold, like other customer stated, for an incredibly long time. Eventually I heard a prerecorded voice say "I'm sorry. There has been an internal error, you will be disconnected now." This happened consistently at 10 minutes, 53 seconds into the call.
The manufacturer (Auto 7) said that they do not handle warranties. The site is dishonest, and will mislead customers into buying products that they do not stand behind.
Do not buy from Auto Parts Way.

These folks sent the wrong brake kit (rotors and pads) and I've called numerous times, emailed daily and in the past 5 days received no resolution. They had to audacity to hang up on my more than twice, I've been on hold long enough to write a novel and their customer service, returns department and new orders line appear to be handled by the same female rep. What kind of basement operation is this? I've ordered mainly from ECS and Pelican and wanted to give a Canadian company a chance. What a mistake. These guys are flaky, at best with horrible service, handling and after-care to match.

I'm resolving through my credit card company if I don't hear back after this last request sent today (my fifth)

Awesome fast shipping, part was correct but the picture shows the pin included in the bracket which was slightly misleading. The coated rust protection on the bracket made putting the bolts in very difficult.
If it were not for these set backs, it would have been a flawless purchase.

I purchased an item on this website, however there was an error on their end when I checked out. The money was taken out of my credit card, but the item was not shipped. There wasn't even an order when I logged into my account. I called the customer service number, and was disconnected by their system THREE times. I emailed them to which I received a response that just told me everything I already knew, their was an issue at checkout and the item was not shipped.

I spoke with my credit card company, and they advised me that the only way the charge would be credited immediately would be if a representative from AUTOPARTSWAY.ca called to cancel the payment,

So, I once again sent them an email asking if someone could please call the credit card company to sort the issue out. Considering the money was taken out without the item being shipped, I believe its the least they could do. I sent three times, and have not heard back from them!

So I basically spent ~ $200.00 for an item I didn't even receive, and absolutely terrible service !!!

NEVER AGAIN

Please do not buy anything from this website as they are not what they look like. All their testimonials on their websites are filtered. They only put up the good ones and omit all the real bad reviews. I ordered three parts from the website and received all three to find out one of them was a wrong part. When asked for return shipping label, no one replied back with any information. When called them like 5 times no one picks up and the line gets disconnected after 12 minutes. Now I am going to have to dispute the charge with Paypal and see where that goes because it looks like this is going no where. I never write any reviews but this one I had to because it is so frustrating that people have to deal with scammers like autopartsway.ca

I ordered four rotors from AutoPartsWay.ca (APW). When they arrived, three were in boxes, the fourth was in a bag, either rusted or was never machined. Anyway it was obviously faulty. I ordered another rotor and asked APW to organize UPS to pick up the rotor. They told me that UPS would pick up the rotor but did not give them a time or date. Obviously, I cannot stay home to be there. APW told me that UPS would leave a slip if I was not there. Fair enough. A week goes by. No slip. I call UPS, they say that they would never leave a slip. I call APW to complain. They organize a pickup with UPS. UPS picks up the package. When the new rotor arrives, it’s the wrong rotor! I call APW to get them to pick up the rotor. This is where it gets stupid. They told me that UPS would pick up the rotor but that UPS did not give them a time or date, but would leave a slip if I’m not home. This is the same old story. I tell them that UPS does not leave slips. APW say this is all they can do. I say fine, we’ll see. A week goes by, of course, no UPS, no slip. I call APW to complain. They finally get a tracking number and arrange UPS to pick up the package. UPS arrives, again they say that they cannot pick up the package without a slip. I call UPS and get them to agree to pick up the package even without a slip (since we had a tracking number). UPS comes the next day to pick up the package. However, due to lack of slip, I receive the rotor again. I email APW to tell them to get their act together. Rather than deal with the situation, they send me an email stating that they have received the rotor at their warehouse (not possible, I still have the rotor, but this is fine by me). However, 10 business days later and they still have not issued my refund. The saga continues.

TL;DR
Just pray that you get the right parts the first time. Otherwise you may never get them. APW does not know how to get UPS to do returns. Only use APW if you have very little money and a lot of time and patience.

They shipped my order on time but it was missing a part . Customers service is no good , they take 48 hours to answer emails without a solution to my problem . If you try by phone don,t bother they never answer the phone . " They even double charged my card for the order , now I have to dispute the charge with Mastercard

I ordered a Holly Carburetor from them that I left in the box in my garage until about 2 weeks ago when I sent it to a carburetor shop to have it jetted properly for my motor that was about to come back to the engine builders. The shop found that the accelerator pump has a screw inside of it and the inside of the carburetor was filthy as if it was used. I had to pay an extra $120 out of my pocket to get the item fixed. Autoparts way refused a return citing a 15 day return policy. I filed a dispute with my credit car company for $120 only after getting the runaround from their customer service. I have asked their customer service numerous times for their physical mailing address so I may send them a small claims lawsuit if my dispute is denied. They REFUSE to provide me with an address and keep giving me the runaround. I highly recommend NOT using Autoparts.com as they have fraudulently sold me used parts advertised as "new". Their customer service horrible,horrible,horrible...They lie and give you the runaround..

Great company.Received my order for a 50 yr. old Mercedes the next day.The rare parts were in stock. Thanks Jason.

They do not answer their phones and email is the preferred medium for correspondence...which is slow

thanks for the fast del.

The parts arrived within the time indicated and the boxes were not damaged, even though they were heavy. The order was complete and all parts were the brand names ordered. Excellent so far.

When I checked my credit card statement however, I noticed I had been billed twice for the order. I have disputed this with the credit card company, so it should be resolved in my favour but I can't figure out what is going on. This is my 3rd APway order and the 2nd time they have done this. WTF.

Ordered a bunch of parts for my VW Jetta. Everything arrived as ordered and neatly packaged. Very impressed with the assistance I received from the sales people in identiifying certain parts will be using this firm for all future orders as I saved a lot of money by using AutopartsWAY. Can't beat free delivery.

One suggestion for the company, if you can get pictures of all the parts on your web page instead of generic photos that don't always show what the actual part looks like then that would be great.

There was a huge selection of parts for my older car (1987 vw golf) and the delivery was very fast. I received everything within a week of purchase in good condition. Their selection was way better than NAPA and price was much better! The pricing was very fair and I will definitely order from them again.