Autrella Avis 

Franko made the process seamless. When I asked about free coverage he quickly provided the extra coverages I inquired about that wasn’t available for my package but gave me ones that were offered. Thank you Franko I can feel confident that my bike is covered.

Franko was very responsive, he delivered with explanation. It finally feels good with the riding I do that I have a level of protection that is well needed. Please don’t think twice get protected, thank you discount ESP.

Alex was a great help in selecting the coverage that meets my needs and budget. He was professional, answered all my questions and quickly processed the service contract.

I found a problem with the fork seals on my 2017 Harley Road Glide. I took it to my dealer for repairs. They submitted a claim to Discount ESP and they promptly paid the claim. Can't ask for more than that.

Mr Salazar was a great help. He was able to answer all of my questions and help me get set up with an ESP that best suits my needs for my ride. I look forward to working with him again and getting additional ESPs for my other motorcycle later on and maybe even my cars.

Not very happy with discount ESP.

They take forever to get around to handling your claim and your bike is in the shop for a long time. Then they decline most of the items.

Just had a friend who has discount ESP and he was declined an engine, even though he did all of the oil changes and services, and had proof of it. Very disappointed. The program looked so good and they promised so much but then it’s impossible to get a hold of anyone and they end up declining most claims.

No hassle parts fixed in good time frame great coverage to have

Franko was very informative on which plan would work best for me, walked through the process and explained in detail, also can't hurt they was having a valentines special so extra savings!!!

It was approved in a timely manner, which made it great.

Between the dealer and esp be patient

Franko was GREAT VERY informative on which policy would work best for my needs i appreciate his help and knowledge Greatly .

Franco has great customer service He Help me get my contract in order answered any question that I had he is super great I will recommend ESP to family and friends for sure Thamk you Franco for the help your awsome !!!

The Dealership made the call to DiscountESP and all details of invoice approved without me making a single call.

Easy process. And great customer service.

They have always been there for me. I almost never have to use them but I most definitely have and they always were there to take care of everything. I would not go without

Alex was very easy to work with and guided me on what needed to be included for my Harley Trike. Thank you Alex!

It took multiple calls and attempts for approval paperwork to be emailed….not the first time! Is this an intentional directive by your company? Many others I know experience the same thing over and over!

This was a horrible experience for me and the shop that did repairs to my machine! It took 3 months for me to get repairs approved and complete. I had to repeatedly call/email to get the order approved and once the repairs were done I had to call/email repeatedly too get payment to the repair shop. I was told my the technician that for these reasons and experiences they do not like to utilize these types of plans. I have a 5 year plan and this has me regretting it

Terrible experience, unprofessional staff - total harassment. Didn't move forward, requested the calls stop and I was ignored and harassed. I asked multiple times to be left alone and their rep did not care. Look around for a different company, if they will hire people like this, I can't imagine how much worse the customer service would be after doing business with them. Stay away!!! The response from ESP was a flat out lie. I made it crystal clear that I did not want to be contacted again. Their employee didn’t care one bit and although I told him not to contact me again he continued. I told him I revoked any permission to reach out again, and that I’d report him - he continued anyway. I told him I would report him to the the Insurance Commissioner and he continued to reach out. This company is now trying to distort reality. Instead of accepting any responsibility, they’re distorting facts to reduce the damage. The ridiculous thing is that had their employee honored my request - this would never have been necessary. I asked to speak to their management and guess what? They never provided any contact information in an attempt to hide the truth from their leadership team. I have reported them to the BBB and now it’s off to Yelp. This whole situation was caused by their employee Devin. Don’t buy anything from this place - ever. Their response is a classic example of providing a ridiculous response that attempts to cover up horrible unprofessional service and dress it up in disingenuous courteous wording. Now it’s time to post this on FB and X.