Autrella Avis 

1 337
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This company has done exactly what it committed in the contract. When there was an issue with the car, they investigated and once they understood the problem….they promptly paid for the repair. I su... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Submitted a claim online, and waited 14 days to hear back. Called various numbers and could only leave messages as I couldn't reach a human. Then I got a call returned from Kyle, and he was great to w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experience with Discount ESP can be put in three letters. WOW!!! It is great dealing with these people. When it comes to extended warranty you may have doubts but you don't need to worry about Dis... Voir plus

À propos de l'entreprise

  1. Assurance auto
  2. Agence d'assurance
  3. Compagnie d'assurance

Écrit par l'entreprise

At Autrella, we believe vehicle protection should come with real support and real people behind it. We specialize in service contract solutions for powersports, luxury, exotic, and specialty vehicles, helping customers and dealers access coverage options that fit their needs. Our team is committed to responsive service, transparent communication, and making the ownership experience easier when unexpected repairs arise.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(1 337)

77 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

great experience - good pricing

Easy to work with, good pricing, fast turnaround. Received a couple of good discounts and was able to cover all the items I was interested in covering without breaking the bank.

29 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

It was easy and informative plus the…

It was easy and informative plus the salesperson was on top of everything and I was pleased with how everything was laid out to what was covered and what my deductible was and the full payment or monthly payments would be. Great insurance for me and my bike 🏍️.

6 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

A pleasure to work with

I was concerned about my new purchase being out of factory warranty even though the bike had 7221 miles. I purchased a 2021 CVO Ultra Limited and was concerned about all the digital and after market items installed. Devin Cardozo knows his product and explained to me different options. He was very informative and understanding of my concerns. A pleasure to deal with him. Definitely recommend him and his company, which I found out about from watching Traveling Tall on YouTube

24 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Alex was fantastic

Alex was fantastic. I really didn't expect the process to be so easy and well managed. Hoping I don't have to use the warranty, but glad I have it. Thanks, Alex!

30 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great experience

Very easy process. Explained everything to the fullest. Also great recommendations on which coverages were needed and which weren't. Franko Cardozo was great. Thank you

26 décembre 2024
Avis spontané
Noté 4 sur 5 étoiles

ESP makes things happen!

Kyle is very good at what he does. The approval process could be faster. They have to protect their finances. However, they did take care of me once the verification process was finished.

16 décembre 2024
Noté 5 sur 5 étoiles

Alex was very helpful and…

Alex was very helpful and knowledgeable. He kept in touch with me without being pushy and was quick to respond with an answer to any questions I had.

20 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I really like DSP

I really like DSP. When I took my bike to the shop and needed repairs DSP was quick to respond to my needs.

I highly recommend DSP.

16 décembre 2024
Noté 1 sur 5 étoiles

Poor service, not honest dodge repairs

On 9/6/2020 a 4 year extended warranty was purchased which was to expire on 11/15/2024. I had an issue with motorcycle and the bike towed to the shop. the shop diagnosed the bike was towed to shop on 10/09/2024 and filed a claim on 11/14/2024 prior to policy expiration. An adjuster reached out and stated that he would come by and inspect the bike the following day at the shop. On the following day the shop was called by the same adjuster and was told that the inspection was now cancelled without giving a reason. The shop then reached out to Discount ESP and spoke with Wally who stated that once the warranty expires that the policy information is deleted from the system and he cannot find my information in his system. Another call was made again by the shop and Phil at ESP then said the bike was not covered and became angry and vulgar and said the claim was made after expiration of the policy which was clearly not the case. The shop which is a preferred service station and whom was also a recommended service station and never had any issue dealing with ESP prior before. Now I am being told that I am stuck with a 4,000.00 repair bill which should have been covered. I called the company myself and spoke to Alex who easily pulled up my policy information and claim information. They have not been truthful and do not want to fulfill my contractual claim. They did not even attempt to come in and look at the bike! Spoke with Wally and he stated he will look into and call me back following day, that was 2 weeks ago, still waiting for a call.

14 novembre 2024
Avis spontané
Logo de Autrella

Réponse de Autrella

We understand your frustration with the current failure of your motorcycle. Unfortunately, your frustration is misdirected in this case. We were not made aware of an issue until November 19th, a full four days after your contract had expired. As was explained to you and your repair facility, all that needed to happen was a simple phone call from you or the repair facility prior to the expiration of your contract to report a potential failure. If that had occurred, we would have been able to open a claim before your contract expired and we would have been able to review your claim for coverage. Unfortunately, when a new claim is filed after the expiration of a contract, we are unable to open a new claim against an expired contract. After your recent review, we took the liberty of listening to all call recording regarding this matter, and the only person that got angry and vulgar was the owner of the repair facility towards our staff once he realized he failed to report your claim in a timely manner. It is worth noting that there was no issue with us approving and paying no less than three claims for over $3,700.00, well over twice your contract price, when your contract was active and had not expired.

Noté 5 sur 5 étoiles

Warranty Extension process

I just went through the process of renewing my extended warranty with Discount ESP. Alex was incredibly professional, knowledgeable and treated me like family. I very much appreciate the excellent customer service provided by Discount ESP and especially Alex. Thank you sir.

13 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Buy extended warranty BMW K1600 GTLGTL

Dealing with Franko Cardozo was really great. He was so easy to talk to. No pressure at all. When I asked he explained all the details and answered all my questions so I could understand exactly what I was buying. Great guy. I'm not an easy guy to deal with.

29 novembre 2024
Avis spontané

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