While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... Voir plus
L'entreprise a répondu
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While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... Voir plus
L'entreprise a répondu
This company has done exactly what it committed in the contract. When there was an issue with the car, they investigated and once they understood the problem….they promptly paid for the repair. I su... Voir plus
L'entreprise a répondu
Submitted a claim online, and waited 14 days to hear back. Called various numbers and could only leave messages as I couldn't reach a human. Then I got a call returned from Kyle, and he was great to w... Voir plus
L'entreprise a répondu
My experience with Discount ESP can be put in three letters. WOW!!! It is great dealing with these people. When it comes to extended warranty you may have doubts but you don't need to worry about Dis... Voir plus
At Autrella, we believe vehicle protection should come with real support and real people behind it. We specialize in service contract solutions for powersports, luxury, exotic, and specialty vehicles, helping customers and dealers access coverage options that fit their needs. Our team is committed to responsive service, transparent communication, and making the ownership experience easier when unexpected repairs arise.
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Pretty cut and dry; Dave was super helpful in getting me the information and signed up!
Easy to work with, good pricing, fast turnaround. Received a couple of good discounts and was able to cover all the items I was interested in covering without breaking the bank.
It was easy and informative plus the salesperson was on top of everything and I was pleased with how everything was laid out to what was covered and what my deductible was and the full payment or monthly payments would be. Great insurance for me and my bike 🏍️.
2nd contract with ESP and Franko was very helpful
Franko was just a pleasure to work with. I haven't had to use it yet, but if the process is as seemless as the quote, I'll be very impressed.
I was concerned about my new purchase being out of factory warranty even though the bike had 7221 miles. I purchased a 2021 CVO Ultra Limited and was concerned about all the digital and after market items installed. Devin Cardozo knows his product and explained to me different options. He was very informative and understanding of my concerns. A pleasure to deal with him. Definitely recommend him and his company, which I found out about from watching Traveling Tall on YouTube
Alex was fantastic. I really didn't expect the process to be so easy and well managed. Hoping I don't have to use the warranty, but glad I have it. Thanks, Alex!
Very easy process. Explained everything to the fullest. Also great recommendations on which coverages were needed and which weren't. Franko Cardozo was great. Thank you
Kyle is very good at what he does. The approval process could be faster. They have to protect their finances. However, they did take care of me once the verification process was finished.
Alex was very helpful and knowledgeable. He kept in touch with me without being pushy and was quick to respond with an answer to any questions I had.
I really like DSP. When I took my bike to the shop and needed repairs DSP was quick to respond to my needs.
I highly recommend DSP.
Haven't had to make a claim yet but the Franko helped me through the sign up process. Great price, but i still hope i don't have to use it lol
On 9/6/2020 a 4 year extended warranty was purchased which was to expire on 11/15/2024. I had an issue with motorcycle and the bike towed to the shop. the shop diagnosed the bike was towed to shop on 10/09/2024 and filed a claim on 11/14/2024 prior to policy expiration. An adjuster reached out and stated that he would come by and inspect the bike the following day at the shop. On the following day the shop was called by the same adjuster and was told that the inspection was now cancelled without giving a reason. The shop then reached out to Discount ESP and spoke with Wally who stated that once the warranty expires that the policy information is deleted from the system and he cannot find my information in his system. Another call was made again by the shop and Phil at ESP then said the bike was not covered and became angry and vulgar and said the claim was made after expiration of the policy which was clearly not the case. The shop which is a preferred service station and whom was also a recommended service station and never had any issue dealing with ESP prior before. Now I am being told that I am stuck with a 4,000.00 repair bill which should have been covered. I called the company myself and spoke to Alex who easily pulled up my policy information and claim information. They have not been truthful and do not want to fulfill my contractual claim. They did not even attempt to come in and look at the bike! Spoke with Wally and he stated he will look into and call me back following day, that was 2 weeks ago, still waiting for a call.

Réponse de Autrella
I just went through the process of renewing my extended warranty with Discount ESP. Alex was incredibly professional, knowledgeable and treated me like family. I very much appreciate the excellent customer service provided by Discount ESP and especially Alex. Thank you sir.
Dealing with Franko Cardozo was really great. He was so easy to talk to. No pressure at all. When I asked he explained all the details and answered all my questions so I could understand exactly what I was buying. Great guy. I'm not an easy guy to deal with.
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