Bank5 Connect Avis 

Jasmine was very professional and knowledgeable and was able to take care of my request in a timely manner.

From the very beginning, Bank5 offered a fine selection of services, and their customer service is amazing They make it easy to do business and are welcoming helpful and kind.
I would recommend Bank5 Connect to everyone, without reservation!

Everything has been straightforward. Customer support is always pleasant and helpful. Although they aren't a local bank, they have local banks they work with for the times I need a cash machine

For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. If it's truly virtual and not a real person, congratulations on making it seem real.
Easy to deposit, easy to withdraw when I'm ready.

Customer Service is not their strong suit. One hand doesn’t appear to know what the other hand is doing.

To improve I believe more training in Customer Service may be needed.

It took multiple secure emails and two phone conversations to close a CD at maturity. Nothing should be this complicated especially when they were notified days prior of maturity instructions.

Our banking relationship ends this month after this experience.

I have already done the review thru Trustpilot. While the overall experience and end result were very good, there were some trying issues along the way, probably because I am out of state and what types of accounts we wanted to open.

It was fairly easy to set up, and it gives you the sensation that your information is safe.

Excellent customer service. Any questions that I have are answered and any concerns that I have are addressed.

Bank 5 has not helped me at all and has allowed fraudsters to target my account and rob me.

They were there to help me with my questions and support my needs. I appreciate the help.

I live in the Midwest and have banked online with Bank5 for a decade. I'll never leave this bank. The customer service is the best not only at any bank, but any business I use regularly. The latest issue involved a somewhat complicated money movement issue, which I then managed to mess up. But Bank5 support and management quickly and professionally resolved it.

The customer service representative was friendly and helpful in enabling me to understand and complete my transactions.

The representative was very helpful and was able to supply me with the document I needed. Only 4 stars out of 5 because my request for a pdf of the document had not been responded to -- In was told to expect the pdf to be waiting for me on my account page.

Bank 5 representatives always answer my questions. They are always very professional as well. I like working with them.

easy to get the information i needed and the csr was great

When I made a significant and out of character large payment Bank5was quick to contact me and ask if it was legitimate. Very impressive

I now have 3 accounts with Bank5, and setup for each one was pretty easy. Each person I spoke with was professional and pleasant to speak with, which makes me feel secure about investing with Bank5.

Great Customer Service

Customer friendly with favorable interest rates. I had some difficulty transferring my CD funds following maturity. This was because I was trying to transfer them to an external non-deposit account (another CD). I did not know this was an issue but after several secure email exchanges the problem was resolved.