Bank5 Connect Avis 

Bank5 Connect easily had the best rates on short-term CDs like 6 months. It was a snap to set up, and their website and cell phone app made my CD easy to work with. When it was time to close out my CD, the customer service team was extremely helpful. Next time I invest, I will definitely be choosing Bank5 Connect!

People were nice and help full, With all my concerns.

Great help from Kyle Medeiros setting up new account

Was easy to do business online and on the phone.

It was very simple to transfer the proceeds of a matured CD into a Bank5 Connect savings account. It can't be done just using the website, but the whole process was quick and easy. One day turn around.

I like that customer service is fast, not long wait times on hold. And staff are helpful and courteous. And follow to get things done. Truly it is rarity today to have the experience as a customer.

When my CD matured, I requested part of it to be renewed and part sent to my checking account. They completed the transactions as requested and very promptly. Nice job, Bank5 Connect!

Kyle was very helpful and kind.
My CD was opened pretty quickly and your follow up has been good

Quick response to my request to make a large mobile deposit

They sit up there and put my account on hold cause the actions that I was doing and tried to make it seem like it was fraudulent, which was crazy

Bank5 Connect is a gem we recently found! Everyone there makes banking easy and is so helpful! They go the extra mile to see that your banking experience is PERFECT, and I mean P E R F E C T!
We recommend Bank5 Connect to everyone without reservation! Thank you, Bank5 Connect!

I had a CD with Bank5Connect, and in that time, I had a positive experience. After I applied, I was upset that I did not receive any communication from the bank; no email confirming that an account was created for me. It had been days, despite their website saying it should be quick. Money was taken from my account, but still no email from them. By then, I had already gotten a request to write a review, which I did. Shortly after, they called me. The woman I spoke to was very nice, helpful, and gave me her direct line to contact her if I needed any further assistance. After that, I didn't have any problems. I contacted customer service a couple of times, and they promptly responded. The bank gave me sufficient notice of when my CD would reach maturity and my options. My CD reached maturity, so I'm no longer using Bank5 Connect. I would have stayed with Bank5 Connect if they had a higher interest rate; that is the only reason I closed my account.

While we ultimately were able to transfer significant outside funds to a recently renewed Bank 5 CD, nevertheless, it required literally hours of efforts with long phone calls over 2 days to do so. Having received erroneous (i.e. wrong!) information from 3 different customer service reps, it wasn't until the 4th (actually a supervisor, who apologized repeatedly) that we finally were successful.

They make it a very simple process to open accounts with them, and better rates than most of my local banks

Great customer service. Staff very knowledgable.

The people I worked with at Bank 5 Connect were terrific; each was knowledgeable and spent whatever time I needed to understand the process when I made the initial deposit for a 6 month CD to cashing it in on time.
I would use this bank again and highly recommend it to someone looking for a great bank to use.

They were on top of a new activity. It was me but it gave me a great feeling that they had my back

Setting up the account online was very easy and I’m still early in the process so I’m not sure if it’s a great experience or not. My issues so far are that it takes a long time for funds to be available for use. I transferred $200 from another checking account into this new one and it’s going to be about 7 days before it’s available do use it even though the money is gone from my old bank account. Also, if this is a “checking account”, why didn’t I get checks? Why is there not a routine number?