When you don't need help or to talk to anyone this bank is fine. Their rates are ok and no fees. However, their customer service is terrible and their website is aweful. First, you must accept their c... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bank5 Connect,thwarted an attempt by unknown person's, to attempt an illegal charge-off on my debit card; immediately stopped any attempt to do so; no money was stolen, by unknown person's,... Voir plus
I appreciate the fact that every time I have to call the bank to get information - a REAL person is there with easy to understand details - quickly and a wonderful sense of humor ... no drawn out wait... Voir plus
Dealing with Bank5Connect has been one of the easiest, most seamless financial endeavors I’ve ever had. From purchasing the initial CD through the automatic renewals up to closing of the CD, it was ve... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Coordonnées de contact
4,3
Excellent
872 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
FINALLY FINALLY FINALLY
After weeks of not being able to get into my account & getting the run around (or at least if felt that way to me) or just ignored through the chat/email messages, I FINALLY CAN USE MY ACCOUNT! The customer service rep was patient, kind and even though it took a little bit to figure out the issue, he didn’t seem rushed or like I was an inconvenience like most places these days and it was even after time to for them to get off work by the time we got off the phone! They are fantastic, I recommend you call though!!!
16 septembre 2025
Réponse de Bank5 Connect
Hi Courtney,
Thank you for taking the time to provide your feedback. We apologize for the delay in communication you experienced with us and understand the frustration caused. We're glad to hear our teammate was helpful and that the issue was resolved. If you have any additional concerns, please don't hesitate to reach out to us.
Best,
Bank5 Connect
Long wait for answers
I tried for 2 moths to open an account and it seemed impossible to get an answer, hard to get anyone to call back or answer emails.
27 août 2025
Réponse de Bank5 Connect
Hi Cornelia,
We're sorry to hear about the difficulties you experienced while trying to open an account. I understand our Customer Experience Senior Manager has left you a voicemail to apologize and answer any remaining questions. Whenever is convenient for you, please reach out to the number provided in the message. Again, we recognize the inconvenience of this situation and apologize for the frustration caused. We look forward to speaking with you.
Best,
Bank5 Connect
Unresolved Account issues
The representative was not interested in addressing my account opening issues and shrugged, leaving the issue unresolved.
26 août 2025
Réponse de Bank5 Connect
Hello,
We apologize for the poor interaction you had with Bank5 Connect and want to make it right. Our Customer Experience Senior Manager has reached out to you via phone and email to provide an update on your account. Whenever is convenient for you, please contact us by phone or secure email. Again, we’re sorry for disappointing you and hope to turn the situation around. We look forward to hearing from you.
Best,
Bank5 Connect
They were timely and on point
They were timely and on point. Tel hey explained my situation in a way that I could understand and for that I’m very grateful for.
19 août 2025
Do not use their bill pay monies did…
Do not use their bill pay monies did not get to where they were to get where they were to go for 3 months and to reverse was a hassle.
18 août 2025
Avis spontané
Réponse de Bank5 Connect
Hi Pam,
We are sorry to hear that you experienced issues with our Bill Pay service. We have sent a request to you for more information so we can investigate this and follow up with you. We look forward to hearing from you, but if you have any questions in the meantime please don't hesitate to contact us at 855-552-2655.
Best,
Bank5 Connect
I called with a simple request and my…
I called with a simple request and my issue was quickly resolved, without any time on hold.
12 août 2025
Slow application process, but ultimately responsive to special circumstances
It took multiple days of correspondence to finalize my account application, but the staff was ultimately responsive and helpful in understanding my special application circumstances. This is not always possible today with automated / algorithmic decision-making, regardless of special circumstances which can only be addressed by knowledgeable customer service staff.
30 juillet 2025
Réponse de Bank5 Connect
Hi Tim,
We appreciate your feedback and are glad our team was helpful with your application. We acknowledge the process took longer than expected, and we value your patience. Thank you for taking the time to leave us a review.
Best,
Bank5 Connect
Was able to talk to a live petson
Once I got through all the automated help systems, I was able to speak with a real person fairly quickly. She was polite, attentive and provided the information and help I needed quickly.
29 juillet 2025
Quickly provided answers to my account…
Quickly provided answers to my account questions furthering my confidence in service.
29 juillet 2025
Customer service was excellent and very…
Customer service was excellent and very friendly!
16 juillet 2025
Customer service personnel very…
Customer service personnel very knowledgeable and lead me to my request in few minutes.
22 juillet 2025
Do not recommend
This bank is the worst for customer service and being able to close out accounts. I tried multiple times over a period of 10 days. It is nearly impossible to speak to customer service and has limited hours. Very hard to deal with.
15 juillet 2025
Réponse de Bank5 Connect
Hi Barbara,
Thank you for taking the time to provide us with your feedback. We’re truly sorry for the frustration you experienced while closing out your CD. As part of our CD closeout process, we require proof of ownership when funds are being transferred to an external account that differs from the one originally used to fund the CD. This extra step helps protect our customers from potential fraud. That said, we recognize that your verification process was not as streamlined as it could have been, and for that we apologize. I understand that our customer service team was able to complete your CD closeout and transfer your funds to the requested account. Please know that your experience has prompted us to reevaluate our process, and we’re actively exploring ways to make CD closures more efficient while maintaining account security. Thank you for choosing Bank5 Connect for your CD needs, and we hope to have the opportunity to serve you better in the future.
Best,
Bank5 Connect
Lost Property Letter
The gentleman to whom I spoke immediately looked up the account and corrected the matter.
15 juillet 2025
Service OK at this time
30 juin 2025
Réponse de Bank5 Connect
Hi Bradley,
Thank you for taking the time to leave us a review. I understand our Contact Center Manager spoke to you today to see how we can help improve your satisfaction with Bank5 Connect. We're glad to hear the information provided was helpful and appreciate you sharing your feedback with us. Please don't hesitate to reach out to the number provided on your call.
Best,
Bank5 Connect
Réponse de Bank5 Connect
Hi Wei,
We apologize for the frustration you’ve experienced with Bank5 Connect. I understand our Contact Center Manager was able to reach you and determine the root of the issue you were running into. We hope the information provided was helpful. If you have any additional questions or concerns please don’t hesitate to reach out to us.
Best,
Bank5 Connect
i like the two checking accounts i…
i like the two checking accounts i didnt expected two accounts that can work together like your system does thats realy nice thankyou!
30 juin 2025
Impossible to let bank know CD terminated
Impossible to let bank know CD will not be turned over
10 juin 2025
Réponse de Bank5 Connect
Hi Paul,
We’re sorry to hear about your frustration closing your CD account. I understand our Customer Experience Senior Manager was in contact with you to and was able to waive any fees incurred. A member of our team has reached out again to ensure you don’t have any remaining concerns. When you have a chance, please reach out to the number provided in the voicemail. We appreciate you taking the time to leave us a review.
Best,
Bank5 Connect
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.