Bankrolla Avis 

2 days now waiting for pay only put 10$ in won 360 redeem 350 and still waiting tick tok tick tok where's my dam money I played lot's of better apps like lone Star or tang luck or even jackpot daily now if all the comments saying they haven't gotten paid yet I won't not trust this app

Very fast redemption

tournaments a separate topic, there's excitement. even if not a win, it's interesting to watch the leaderboard. managed to win a small prize once

Edit2: they always respond on here to look good and I keep their trustpilot stars up but they never do anything. I will edit again after I reach out to them. Honestly it's been over a month and they want ME to reach out to them AGAIN!! PATHETIC!!

Edit: if you look at the reviews they have exactly as many five stars as they do one Stars that's very suspicious

This platform literally stolen242.00 from me by refusing me my redemption! I had to back charge just to get my 23.99 deposit back! Today 9/6/26 I got and automated message saying they had trouble processing my redemption that I requested back in 7/31/26!! It's all automated!! They have no idea what's going on. They blocked my acct Abt 3 weeks after I requested the 242.00 redemption because I had enough and did a chargeback. And today over a month later get a message that they had trouble processing my redemption and I replied to it and the same guy Mike tells me that they have a high work load and that they're working on my redemption as quickly as they can even though I've already charged back the money and they're not going to pay me in my account's been blocked if you read this and your money has not been given to you through redemption do a chargeback and get your deposit back take a picture of the redemption and get your money back

New review for crookrolla not bankrolla. Time and time again u see there tricks if u pay attention. If there not straight up deceiving. Like I got email saying I get instant redemptions now, because of vip points. I'm a few hundred points from level 5 vip so trust me guys u don't want to play here. I'm a vip and they will never get another sc of me. Nothing but tricks and lies with these guys, I have so much video, screenshots, and chats, emails proving all of this. I have already talked to a number of outlets on this matter, and I'm see them all thru. I will personally see there tricks and lies are exposed and will waste a chunk of cash on an attorney that will at least see what happened to me hopefully not happen to anybody else, I can't promise that because these guys again tricks and cheats are there business. But there gonna hear me at least. But seriously stay off this platform it's the only one of the bigs that do this. Stay away. Tell everyone to stay away. Post and repost please.

slots load fine even on phone. i often play from mobile. tournaments are comfortable to join there too

I got a deposit bonus of $90. No matter how much I played thru it would not become redeemable. Support told me they would fix and never did after 2 weeks.

I had fun and I made money. Simple. Also, with the instant redemption I was paid in less than a minute!

To TrustPilot,

I recently had the unfortunate experience of using an online casino platform named BankRolla.com that proved to be nothing short of a frustrating ordeal. What started off as a seemingly promising and exciting gaming experience quickly turned into a convoluted and tedious process once it came time to redeem any winnings.

The most glaring issue I encountered was the painfully slow redemption process. While many other casino sites I've used in the past made cashing out winnings a relatively straightforward experience, this particular platform seemed to drag its feet at every turn. After initiating a withdrawal request, I found myself waiting and waiting for any sign of progress. After two days there were still no updates, leaving me in the dark about the status of my hard-earned winnings.

As if the delays weren’t bad enough, the casino seemed to go incognito on me and my repeated inquiries for a status update or any update at all. They would just not reach back out to me for nothing.

At this rate, by the time my verification is finished my identification card will expired. The sheer amount of effort required to simply prove that who I am is me, left me exhausted and disillusioned. What should have been a straightforward and transparent process turned into a maze of delays and red tape. It’s incredibly disappointing to see a casino site neglect the user experience when it comes to paying out winnings—arguably the most important part of the entire experience.

In the end, I cannot recommend BankRolla to anyone who values their time and patience. Until they make significant improvements to their redemption process and streamline their verification requirements, I would advise players to look elsewhere for a more user-friendly and respectful gaming environment.

Chet

had a question about a promotion, wrote to support… the guys sorted it out and explained everything well, no generic replies. they also explained how VIP benefits work

A month now waiting for most current redemption. Prior to submitting this current redemption, I had attempted to redeem my winnings on three separate occasions dating back to June 21st which i stupidly waited an entire calendar month before the request was cancelled on their end—without my permission—and without explanation. This has now occurred twice. Im ashamed and feel personally targeted and regret deeply ever gaming at this site now as i wait for my third attempt to process.

Whats funny is there is no hold up at their financial distributor because other friends’ account have redeemed—smaller and higher amounts and these were processed within three days. So its lies when they tell you its out of their hands. Many of my friends chat back and forth with their “staff” revealing they just repeat the same automated message or utilize a low tier AI response agent.

My account has already completed the required KYC verification multiple times.

I have proof of everything include other deceptive practices that were revealed only after being denied the multiple attempts at redemption that were rightfully won after utilizing numerous dollars of my income. Bankrolla i feel seeks to shame me financially and emotionally with their apathy concerning the importance that my prize redemption represents for me.

Took forever to redeem and get verified. And you have to buy packages to get daily bonus that is t even worth it like 1 cent up to maybe 10 cents

Initially I was very upset with this site but now with the instant redeem feature I’m loving it. They really just need to add some other major studios like BGaming and they would be top tier.

I used to have a very positive experience with Bankrolla and considered it a good site. Unfortunately, my experience has changed.
I submitted a $400 redemption on August 3rd and, as of today, I still have not received my money. I have contacted support several times and, while the representatives I’ve spoken with have been polite and kind, I have continued to receive responses saying that the issue is being looked into without an actual resolution or a definite payment date.
I was told on August 18th that my issue had been escalated to the finance team and that they would try to speed up the process. I appreciated that effort and continued to wait, but I still have not received my redemption or a meaningful update.
I have now filed a complaint with the Better Business Bureau because I have exhausted my attempts to resolve this directly with Bankrolla.
It is extremely frustrating to be waiting this long for $400, especially when I have been a customer who previously trusted and enjoyed this site.
I hope Bankrolla proves me wrong and processes my redemption, because I would much rather update this review positively than continue warning others. But as of right now, I cannot recommend Bankrolla.

I made a redemption request and had to cancel and resubmit two separate times it has now been 31 days and still have not received my redemption I will no longer play here there are so many others that pay you within 3days I have never been given any problems with the others I say BEWARE og Bankrolla

No issues. Fun games to play and a total enjoyment

The se and i won a little bit of money, my account needed to be verified, I sent them what they wanted. Then I get an error message that there were to many attempts to verify contact customer support. So I did. They told me they dont see a problem and will send it up the chain. And No one ever got back to me. Its a scam and there should be something illegal about that

Impossible to win. Seemed rigged as can be.

If you do win they won’t pay you out. They ask for your fort alls sensitive banking info and have no way to securely send it.

They also are guilty for false advertising. Which is a crime

It has been 10 business days for a 200 dollar deposit just out that in perspective my account has been fully verified I’ve used the same payment method as well as withdrawal method every single time I’ve deposited and withdrew money before and yet “verification of 10 business days and more is needed” seriously it’s 2026 nothing takes that long. But they use that as a strategy to get you to cancel and not pay out. Now what happens when you win 2k ? And you’re ready to go out and maybe enjoy it with the family hahah nope you’d probably have to wait 3-6 months for verification for that. Seriously save yourself a headache and skip this one they are liars and unethical

These people sent me an email stating my account was verified. Then sent an email stating I had more than one account. I tried redeeming 1000 and then they claim i had 2 accounts so they didnt have to pay me. I had 2600 they took all together. Do not spend your money. I wish I could give them no stars. They WILL NOT PAY YOU. That explains why their ratings are terrible. People believe the ratings because they did it to me too. However I have screenshots of everything and I have a lawyer. Then they send me an email stated they want me to rate their service. 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣. You dont want me to. This company takes your money and when you win they claim you have 2 accounts and the anti-fraud department closed your accounts. There's a reason their games hit. They have no intentions of paying out.