Very easy sign up and transfer process (I moved from the old freedom rewards card to the new Amazon card). Mobile app works well and has all the functionality I need, although looking forward to the a... Voir plus
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Lisez les avis des autres
I applied for a Platinum Barclaycard online. The process was simple & straightforward to follow. The decision about my application success was within minutes. My card arrived within a few days thou... Voir plus
L'entreprise a répondu
Really efficient set up for applying and being approved. Very difficult to speak to any one if you have questions or problems. Most of the call time is trying to get past the AI Bot then there are ver... Voir plus
L'entreprise a répondu
This App simply does not work and yet when you contact Barclaycard - after much waiting on the phone to be put to the right person- they act surprised despite the majority of views on this and other s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Coordonnées de contact
Royaume-Uni
- www.barclaycard.co.uk
3,6
Moyen
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Barclaycard's lack of respect for their 28% charge
Today I found out that Barclaycard has simply deleted access by online account. After 22minutes on a call, and on their instruction, I went to open a new Barclays online account...although that now needs a passcode which I have to wait for while they check me out ('...to keep my money safe..').
No warning, no easy way to change, takes time to get it all done...and they charge 28%pa on an outstanding balance. Would you trust your money with Barclays?
22 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi there, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Had great customer services from…
Had great customer services from Barclays' always helpful and asking can they do anything more for me.The response back from me making a request so impressive.thanks
22 septembre 2026
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Poor reply to invited feedback.
Requesting my feedback is a good idea. Positive action on this feedback would be even better. *** Prior to the company's response, below, I'd already submitted feedback/ways to improve in the survey THEY INVITED ME to complete so their response ISN'T positive action on my feedback. Furthermore the link doesn't work!
22 septembre 2026
Réponse de Barclaycard
Hey there, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback, but if you'd like to discuss anything further, I'll leave a link to our Contact page here https://www.barclaycard.co.uk/personal/contact-us, where you can find ways to get in touch with us 👉 Thank you again and have a lovely day ahead! ⭐
- Abz
Barclay Credit card is very easy to…
Barclay Credit card is very easy to use, pay your bills and navigate the App.
22 septembre 2026
Réponse de Barclaycard
Hey Janice, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient regarding our app. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Customer service is useless
Customer service is useless. I made an over payment on my account and barclaycard have blocked my card i now can't use that over payment or my card at all. When I spoke to customer services they told me they have sent me a letter and they can't action anything until I receive that letter. No further explanation or support. And still no letter 7 days later.
They're customer service isn't inclusive for those who cannot communicate via phone call and no other back up support option is available at present. No email address and a unhelpful, AI chat bot that can't put you through to talk to an actual operator. Because of this they have messed up my finances this month by preventing me using my card when I needed, incredibly unhappy as a loyal customer of aproximately 16 years
17 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Karl, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received, especially since you've been with us for around 16 years.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Réponse de Barclaycard
Hey Julie, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Best credit card I have had
Best credit card I have had, they are responsible, they help to keep your finances straight.
22 septembre 2026
Réponse de Barclaycard
Hey Alan, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Barclaycard has left me without an accessible way to manage my account
I find it completely unacceptable that Barclaycard no longer allows new customers to register for desktop Online Servicing and instead appears to expect customers to use a mobile app.
I also have serious difficulties with being required to photograph or video myself in order to set up or access an account. Because of my disability, I would find this extremely triggering and it is simply not an accessible option for me.
None of this was made clear when I applied for the card. Had I been told that I would not be able to register for Online Servicing on a computer, and that I could instead be required to use a mobile app and photograph/video myself, I would not have applied.
It is completely unacceptable to remove an established means of accessing a financial service for new customers without making this clear before they apply, particularly when this creates significant accessibility barriers for disabled customers.
Due to my disability, I cannot deal with Barclaycard by telephone. I need to communicate electronically in writing and use a desktop computer. I took out this Barclaycard specifically to make a balance transfer, yet I now have a balance-transfer offer that I cannot use because Barclaycard has provided me with no accessible way of making the transfer.
To make matters worse, I cannot find a customer-service email address. Even the complaints process appears to offer only telephone or post. I therefore have no accessible electronic means of contacting Barclaycard to resolve the very accessibility problem I am trying to report.
I have now decided that I want to close the credit-card account completely and will not be using the card. Yet, remarkably, I do not even appear to have an accessible way of contacting Barclaycard to tell them to close it.
I am extremely disappointed and angry that Barclaycard has chosen to restrict access in this way, and particularly that customers are not clearly informed of these restrictions before applying.
Disabled customers should not be allowed to take out a financial product only to discover afterwards that they cannot access or manage it using methods that are accessible to them. This is simply unacceptable.
22 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Sandra, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way, especially since it's made things more difficult for you due to your disability.
I know this isn't a secure channel, so we can't go in depth about that, but we do have a link on our website which shows the support available for customers dealing with different types of disabilities. 👉https://www.barclays.co.uk/accessibility/
If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, as we'll be able to discuss appropriate support options specifically for you once we're on a secure channel, and we can also discuss your dissatisfaction as well. https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
This App simply does not work
This App simply does not work and yet when you contact Barclaycard - after much waiting on the phone to be put to the right person- they act surprised despite the majority of views on this and other social media platforms. Have now made an official complaint which won't even be looked at until next month. Shocking IT set up all round and a terrible management decision to get rid of their website.
22 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Ivan, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us regarding our app. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Happy customer
I am a happy customer, and have been for very many years. Please consider how you might improve your services for disabled customers, thank you.
21 septembre 2026
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback, and I understand your concerns around us improving our services for disabled customers.
We do have a page on our website, which shows the support options available for customers dealing with these circumstances. 👉 https://www.barclays.co.uk/accessibility/
If you would like to discuss this, please get in touch with us on a secure channel, and we can go through the appropriate support options available specifically for you, you can find all the ways to reach us here. 👉 https://www.barclaycard.co.uk/personal/contact-us
Thank you again and have a lovely day ahead! ⭐
- Abz
I find the staff helpful
3 septembre 2026
Réponse de Barclaycard
Hey Gregory, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey Brensten, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Can't complain.
9 septembre 2026
Réponse de Barclaycard
Hey Hugo, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Absolutely terrible you will regret…
Absolutely terrible you will regret getting involved with barclays believe me I have other credit cards and never had a problem whatsoever with them but Barclays is on another level of regret and if you want to get in contact with them it's like trying to contact aliens and lots of automated bots and if you do finally get in touch they sound like Indian scammers that can barley string a sentence of English together but ye they have froze and closed my account because supposedly I missed a payment but then I payed and got my account back on track only to find my card just declines because it has been blocked even though I ended up making payments and having cash available on the account but after getting in touch with them they have told me the only way to get the account back working is to pay the full amount of the credit card I'm sorry but that's not how credit cards work I have 5 credit cards with other companies and they wouldn't dream of making me pay off the full amount of the card because like I said that's not how credit cards work nobody would have one if that was the rules I was simply making the monthly payments and just because I miss a payment you expect me to pay off the entire credit card limit is that some kind of joke why wouldn't they just add interest and make me pay that they are an absolute joke
21 septembre 2026
Avis spontané
As mentioned very satisfied with the…
As mentioned very satisfied with the services
21 septembre 2026
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
A superb credit card
A superb credit card providing an excellent service with very good customer service. Great credit limit too.
21 septembre 2026
Réponse de Barclaycard
Hey Derek, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey Bob, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
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