Very easy sign up and transfer process (I moved from the old freedom rewards card to the new Amazon card). Mobile app works well and has all the functionality I need, although looking forward to the a... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I applied for a Platinum Barclaycard online. The process was simple & straightforward to follow. The decision about my application success was within minutes. My card arrived within a few days thou... Voir plus
L'entreprise a répondu
Really efficient set up for applying and being approved. Very difficult to speak to any one if you have questions or problems. Most of the call time is trying to get past the AI Bot then there are ver... Voir plus
L'entreprise a répondu
This App simply does not work and yet when you contact Barclaycard - after much waiting on the phone to be put to the right person- they act surprised despite the majority of views on this and other s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Coordonnées de contact
Royaume-Uni
- www.barclaycard.co.uk
3,6
Moyen
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Barclaycard
Hey Carl, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Phone app which makes managing my…
Phone app which makes managing my account quick and easy
21 septembre 2026
Réponse de Barclaycard
Hey Simon, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient regarding our app. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
I am so happy part of Barclays Bank
15 septembre 2026
Réponse de Barclaycard
Hey Suman, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey Pauline, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Simple questions make it easier to give…
Simple questions make it easier to give correct answers. Simple to follow and move on to next page.
21 septembre 2026
Réponse de Barclaycard
Hey Jane, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
It’s a mixed bag…
Really efficient set up for applying and being approved. Very difficult to speak to any one if you have questions or problems. Most of the call time is trying to get past the AI Bot then there are very long call waiting times to speak to a human being.
21 septembre 2026
Réponse de Barclaycard
Hi Denise, thank you for taking the time to leave us a review on Trustpilot, I'm glad you found our services efficient regarding applying & approvals, however your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Very easy process
The whole process was very easy to do online also recieved my card and pin quickly all instructions are clear and easy to follow.
14 septembre 2026
Réponse de Barclaycard
Hey Lorraine, this is amazing to hear! Thank you for sharing your 5-star review here on Trustpilot. It's lovely to hear that you found the process easy. We always want to make sure any interaction is as seamless as possible. Thanks again, have a great day ⭐
Nicola
Abysmal customer service
Abysmal customer service. I've wasted hours and hours trying to connect my bank feed with my accounting software. When I raised a help request, I was answered with some slop that shows that they didn't even read my request (I had specified my accounting software, and they pointed out it wouldn't work with other random softwares) it was confusing so I don't even thing it was written by AI - which would have done a better job, and it told me to do exactly what I had done (and already described to them) then said if I still had a problem, I could submit a whole new ticket instead of a followup.
15 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi there, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Very bad card machine
Very bad card machine. Don't recommend to anyone.
I have serveral contracts and they can't pass me through security after 7 calls. Its 2026 and there security questions are childish. After confirming that the DD amount to the penny is correct and the bank details i have provided is correct they still can't verify me. This is ridiculous a joke.
They need to sort out this. I will be cancelling 7 of my sites with barclaycard.
Case no. 7872916
21 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Jasmeet, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
My review would have been better had I…
My review would have been better had I not been forced to revert to using an App for all future usage of my Card, with no option to remain able to review my account on a laptop. All my other accounts allow me this facility and therefore am disappointed with Barclaycard after 40+ years of loyalty.
21 septembre 2026
Réponse de Barclaycard
Hi David, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received, especially since you've been with us for 40+ years, which is an incredible milestone.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Excellent app
Excellent app , easy to use , always kept well informed about any changes . Communication excellent
17 septembre 2026
Had problems with the Barclaycard app
Had problems with the Barclaycard app, had 4 entries showing as being paid twice, have called customer services and have been told that on their system no double entries, but wait until the statement comes in.
Customer services have been very helpful
18 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Steve, thanks for sharing your experience here on Trustpilot. It's great to hear that you were supported with your query, although I'm sorry you had duplicate entries, I hope tis is resolved soon, but if you need to speak to us about thisagain, I've left a link with ways to contact us here 👉 https://www.barclaycard.co.uk/personal/contact-us
Thank you again, enjoy the rest of your weekend! 🌟
Nicola
On holiday in Florida and tried to pay…
On holiday in Florida and tried to pay for accommodation and transaction denied by Barclaycard . They blocked my card without contacting me through the app only an alleged phone call which I couldn’t accept anyway because I was in USA. This left me in a very embarrassing position made Evan worse because my wife tried hers and they blocked hers to . On our return I was cut off by one person before I got the card reinstated but felt it was my fault in using my card trying to pay on Airb&B for accommodation. Absolutely disgusting behaviour for a customer of 40 years and now considering my options for another bank
15 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi David. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
Excellent Card and Support
Barclaycard is a good card. The app and technology to ensure data protection and fraudulent activity is constantly evolving to ensure the best possible protection.
12 septembre 2026
Réponse de Barclaycard
Hi Joy, thanks for sharing your experience here on Trustpilot. It's great to hear that you're happy with our services. We really appreciate the 5-stars! Thank you again, enjoy the rest of your weekend! 🌟
Nicola
0% interest
1 septembre 2026
Réponse de Barclaycard
Hi there, thanks for sharing your experience here on Trustpilot. We really appreciate the 5-stars! Thank you again, enjoy the rest of your weekend! 🌟
Nicola
My queries were dealt with promptly…
My queries were dealt with promptly can't fault the response
13 septembre 2026
Réponse de Barclaycard
Hello John, thank you for your 5-star review here on Trustpilot. It's great to hear that your queries have been dealt with promptly. We're thrilled to receive this feedback. Thank you again and enjoy the rest of your weekend! ⭐
Nicola
A Great card and great app
A Great card and great app. I have been using the card for years
19 septembre 2026
Réponse de Barclaycard
Hello David, thank you for your 5-star review here on Trustpilot. It's great to hear that you're happy with your card and the app. We're thrilled to receive this feedback. Thank you again and have a lovely weekend! ⭐
Nicola
Good luck trying to close your account.
They have removed the messaging function from the app so the only way you can close your account is by ringing them or signing up to X and speaking to them that way. I don't want a X account. Surely a breach of equality act not allowing a non verbal option to close your account.
19 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Thomas. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
After being with them for over 20 years…
After being with them for over 20 years I needed (getting a car at an airport) to increase my limit for a short time to 500 from 250 (I have another card with 1500 available but don’t have it with me) and ‘computer said no’ , no manager to speak to available. I couldn’t even pay in 250 via debt card to get to a 500 available balance.
Cost me 320 to get full insurance.
18 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Andrew. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
Disgraceful closure of website
Disgraceful that they have closed their website. Not everyone uses smart phones or smart devices and relied on the website (the elderly in particular). To manage the card via the Barclays Bank website is a poor substitute and limited in what is possible. Discrimination against those who have no way of using an App. The new App for those that do is also very poor, they seem to have removed the details of pending transactions, making it hard to cross check the amounts owed vs pending.
18 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi there. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
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