Amazon said I could get a £50 discount if I apply for the Amazon Barclaycard and gets approved so as Barclays Bank customer, I decided to apply and I was pretty shocked everything went through within... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Given the wrong information when I called to establish why the app wasn't allowing me to complete a task when I had activated tge card . Twice this has happened and no further forward. The staff I... Voir plus
L'entreprise a répondu
Really efficient set up for applying and being approved. Very difficult to speak to any one if you have questions or problems. Most of the call time is trying to get past the AI Bot then there are ver... Voir plus
L'entreprise a répondu
Hi kody I have now been successful with your barclays team and the app is now working correctly allowing me full access. Thank you for taking my complaint seriously and for responding on trustpilot... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Coordonnées de contact
Royaume-Uni
- www.barclaycard.co.uk
3,6
Moyen
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
On holiday in Florida and tried to pay…
On holiday in Florida and tried to pay for accommodation and transaction denied by Barclaycard . They blocked my card without contacting me through the app only an alleged phone call which I couldn’t accept anyway because I was in USA. This left me in a very embarrassing position made Evan worse because my wife tried hers and they blocked hers to . On our return I was cut off by one person before I got the card reinstated but felt it was my fault in using my card trying to pay on Airb&B for accommodation. Absolutely disgusting behaviour for a customer of 40 years and now considering my options for another bank
15 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi David. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
Excellent Card and Support
Barclaycard is a good card. The app and technology to ensure data protection and fraudulent activity is constantly evolving to ensure the best possible protection.
12 septembre 2026
Réponse de Barclaycard
Hi Joy, thanks for sharing your experience here on Trustpilot. It's great to hear that you're happy with our services. We really appreciate the 5-stars! Thank you again, enjoy the rest of your weekend! 🌟
Nicola
0% interest
1 septembre 2026
Réponse de Barclaycard
Hi there, thanks for sharing your experience here on Trustpilot. We really appreciate the 5-stars! Thank you again, enjoy the rest of your weekend! 🌟
Nicola
My queries were dealt with promptly…
My queries were dealt with promptly can't fault the response
13 septembre 2026
Réponse de Barclaycard
Hello John, thank you for your 5-star review here on Trustpilot. It's great to hear that your queries have been dealt with promptly. We're thrilled to receive this feedback. Thank you again and enjoy the rest of your weekend! ⭐
Nicola
A Great card and great app
A Great card and great app. I have been using the card for years
19 septembre 2026
Réponse de Barclaycard
Hello David, thank you for your 5-star review here on Trustpilot. It's great to hear that you're happy with your card and the app. We're thrilled to receive this feedback. Thank you again and have a lovely weekend! ⭐
Nicola
Good luck trying to close your account.
They have removed the messaging function from the app so the only way you can close your account is by ringing them or signing up to X and speaking to them that way. I don't want a X account. Surely a breach of equality act not allowing a non verbal option to close your account.
19 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Thomas. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
After being with them for over 20 years…
After being with them for over 20 years I needed (getting a car at an airport) to increase my limit for a short time to 500 from 250 (I have another card with 1500 available but don’t have it with me) and ‘computer said no’ , no manager to speak to available. I couldn’t even pay in 250 via debt card to get to a 500 available balance.
Cost me 320 to get full insurance.
18 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Andrew. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
Disgraceful closure of website
Disgraceful that they have closed their website. Not everyone uses smart phones or smart devices and relied on the website (the elderly in particular). To manage the card via the Barclays Bank website is a poor substitute and limited in what is possible. Discrimination against those who have no way of using an App. The new App for those that do is also very poor, they seem to have removed the details of pending transactions, making it hard to cross check the amounts owed vs pending.
18 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi there. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
Great money transfer offers
Great money transfer offers. The card I always rely on when I need some money in crisis, emergency cash. Great customer service, well informed.
18 septembre 2026
Réponse de Barclaycard
Hey Ramesh, this is amazing to hear! Thank you for sharing your 5-star review here on Trustpilot. It's lovely to hear that you're happy with our services and customer service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day ⭐
Nicola
Poor lowered my limit 6500 with zero…
Poor lowered my limit 6500 with zero balance closing account
12 septembre 2026
Réponse de Barclaycard
Hi Gary. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
I paid my Barclaycard bill twice
I paid my Barclaycard bill twice. My mistake . You sorted it quickly
10 septembre 2026
Réponse de Barclaycard
Hey Phil, this is amazing to hear! Thank you for sharing your 5-star review here on Trustpilot. It's great to hear that your issue with payment was resolved quickly. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐
Nicola
Managing accounts online instead of…Apps
Managing accounts online instead of apps would be good, I have a card but cannot register it because you have to download an app to do it
9 septembre 2026
Réponse de Barclaycard
Hi Heather. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
I am happy with the credit limit and…
I am happy with the credit limit and benefits of the carg
18 septembre 2026
Réponse de Barclaycard
Hey Sameer, this is amazing to hear! Thank you for sharing your 5-star review here on Trustpilot. It's lovely to hear that you're happy with your card and the benefits it offers. Thanks again, enjoy the rest of your day. ⭐
Nicola
Excellent on line statement clear and…
Excellent on line statement clear and explicit
16 septembre 2026
Réponse de Barclaycard
Hi Dee, thanks for sharing your experience here on Trustpilot. It's great to hear that you find your online statement clear and we really appreciate the 5-stars! Thank you again, enjoy the rest of your weekend! 🌟
Nicola
Easy to use and feel safe.
18 septembre 2026
Réponse de Barclaycard
Hi Malcolm, thanks for sharing your experience here on Trustpilot. It's great to hear that you found our services easy to use and we really appreciate the 5-stars! Thank you again, enjoy the rest of your weekend! 🌟
Nicola
Credit card balance transfer application
Easy process in applying for new card. Waited 5 working days for PIN after receipt of card.
Unable to activate card until PIN received.
15 septembre 2026
Réponse de Barclaycard
Hey Martin, this is amazing to hear! Thank you for sharing your 5-star review here on Trustpilot. It's lovely to hear that you found the application process easy. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day ⭐
Nicola
Lowered my borrow amount for no reason
Lowered my borrow amount for no reason. Communication is shocking in customer service
1 juin 2026
Réponse de Barclaycard
Hi Kim. We really appreciate you taking the time to share your feedback here, although I’m really sorry to hear that you feel disappointed by our services.
I’ve included our contact page here where it’ll provide options with how to get in touch with us and we can see how we can support further 👉 https://www.barclaycard.co.uk/personal/contact-us
We look forward to discussing this further with you.
Nicola
Nobody answers the calls
Nobody answers the calls. I waited 20 min for Barclaycard service agent to talk to. The digital is hopeless , quite often not understanding. It’s the worse credit card company - if it did not collect avois points I would abandon it.
18 septembre 2026
Avis spontané
Réponse de Barclaycard
Hello Nita, thank you for taking the time to share your feedback with us. I'm really sorry that your recent experience didn't meet your expectations and it's a shame to hear that you haven't received the support you need.
We'd really like to discuss this further and see what we can do to put things right.
I'll include our contact link here with options on how you can reach us 👉 https://www.barclaycard.co.uk/personal/contact-us
We hope to hear from you soon and in the meantime, have a lovely day.
Nicola
Already held a barclaycard credit card
Already held a barclaycard credit card so the transfer over was pretty straightforward and mandatory as you can`t have the two cards.
1 septembre 2026
Réponse de Barclaycard
Hey Brian, this is amazing to hear! Thank you for sharing your 5-star review here on Trustpilot. It's lovely to hear that you found the process of transferring easy. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day ⭐
Nicola
Straightforward application process
Straightforward application process, quick decision and excellent communication throughout.
31 août 2026
Réponse de Barclaycard
Hey JB, this is amazing to hear! Thank you for sharing your 5-star review here on Trustpilot. It's lovely to hear that you found the application process easy. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day ⭐
Nicola
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